With workforce management solutions, retailers can nip issues like absenteeism in the bud, while managing existing manpower and provisioning for new talent effectively.
The season of sales usually translates to overcrowded malls, long queues for parking and a hustle and bustle at most retail outlets – something that retailers crave for. On the flipside, this can also result in chaos. Customers entering overcrowded stores hardly find any sales associates around to attend to them. The merchandise they are seeking is either not in stock or is difficult to hunt in the winding aisles and overflowing shelves. Shopping is meant to be a pleasurable experience, where customers can inspect products, try them out, and buy them with ease. In case they need assistance, they expect a sales associate to answer their queries or direct them to the area where they can get the product they seek. But come the sales season and the tide turns. As stores unleash heavy discounts during these period, either the item is unavailable or sales associates are ill-equipped to handle their queries, or worse, absent on the shop floor. This results in an unsatisfactory shopping experience. All this, merely because of employee absence on the shopfloor. In any retail environment, the impact of absenteeism is felt keenly, as this business operates on having face-to-face engagement with customers. Hence, controlling absenteeism can have direct impact to the business, as well intangible ones.THE IDEAL EQUATION
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labelMobility todayMay 11, 2019
Senior Researcher, STSM and Manager, Retail and Distribution, Industries Research | IBM Research