
DIGITAL DEMOCRACY
THINK FORWARD, TO GROW BIGGER
ICS 2021 CONTENT THEMES
Omnichannel is not a new concept, but B2C, B2B, and even D2C companies still grapple with how to transform from multichannel to omnichannel. Omnichannel capabilities cover four key areas: view of the customer...
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Consumer behaviour & lifestyle has drastically evolved over the years with the advent of web enables app and devices. From ordering your food through the apps to booking a cab to drive to a destination, the future...
How has marketing evolved post covid and what are the lessons for 2021? New platforms are emerging every day, data privacy and trust concerns are getting louder, and social justice movements around the globe...
Post Covid, circumstances stances have changed in every way and every part of our life. How will current circumstances change the way our society works as a whole? Will new opportunities emerge and what will our future...
ICS Themes
SETTING THE AGENDA OF INTERNET BUSINESS IN INDIA
✔ Your store strategy vs the online strategy – where to keep it similar and what to
differentiate
✔ Redefining your processes and technologies to make your brand more relevant
✔ Technology & personalisation
✔ Content Curation for D2C
✔ Print to digital media
✔ Social Media
✔ Grow your product and service offerings to offer a full bouquet of choices and fulfilment level
✔ Expand to other markets – entry strategy and test market
✔ New age payments and future gazing
THINK FORWARD, TO GROW BIGGER
Growth is the paradigm of success, and what better than to expand our businesses beyond the traditional horizon. As businesses expand their presence on web, we need to think big, and expand at the right time, and with the right vision. At present India’s business sector for internet business areas is developing yearly at a fast pace of 51% and is jettisoning offline commerce at an alarming pace and switching to E-commerce for most, if not all buys.
With digitalisation of businesses and customer affinity towards online commerce, D2C Brands, Retailers & eCommerce companies need to integrate more connected and seamless systems to generate a more enriching experience for customers at every touchpoint – FAST, SEAMLESS, EFFICIENT, CUSTOMIZED AND PERSONALIZED, and MULTITUDE OF CHOICES, is the new mantra
Internet Commerce Summit in its 5th edition is India’s largest ECOMMERCE SUMMIT and brings together the people and companies that are redefining the businesses on the web. Our content spans more than 20+ topics, covering all industries touched by Web and technology. With 4 different themes featuring some of the most renowned speakers and companies in areas from D2C, ecommerce and Retail to new-age marketing, e-services, and more. The sessions explore various ways that we can expand your online business – what are the success mantras and pitfalls of doing so. We explore how we can invest in growth …
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MANISH TIWARY
Chairman | Internet Commerce Summit 2020
Vice President | Amazon India
Indian Consumers have evolved and their adaptability towards the market has notably changed over the last 2 decades. The last 5 years have been extremely remarkable for Internet business with data speeds touching the sky and orders flowing from the farthest of towns & villages
Retail & Etail’s most influential
STARTUP-TECH PITCH SESSION
Let the world know your innovation journey, the concept and your ability
to bring in a change
Internet Technology Conclave
Thank you for your interest to attend the Internet Commerce Summit on 04th – 05th August 2021 at Conrad, Bengaluru. Please follow the below instructions to avail early bird offer.
No. of Delegates | Standard Rate | Early Bird offer (valid till 28th February 2021) | Early Bird offer (valid till 30th April 2021) |
1 delegate | Rs. 15,000 + taxes | Rs.7,500 + taxes | Rs.10,000 + taxes |
3 delegates | Rs. 30,000 + taxes | Rs.20,250 + taxes | Rs.27,000 + taxes |
5 delegates | Rs.75,000 + taxes | Rs.30,000 + taxes | Rs.40,000 + taxes |
Here’s How India's largest Omnichannel furniture brand: Pepperfry redefined business models
Get a sneak peek into the latest retail trends with us:
Listen to what the experts are saying about omnichannel becoming the need of the hour at our latest Omnichannel Super Saturday webinar
Read Forrester’s insights into how India is preparing for online retail.
8 World Class speakers will provide the most useful hints about your next projext and give you a fresh breeze of true inspiration for special ideas and innovative concepts.
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Over 1000 delegates from across the globe will join ICS in October to network, join in discussions, and participate in exclusive sessions to analyze newer technologies and innovations
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VINEET CHADHA, +91 9350897807 | vineetchadha@imagesgroup.in
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SUVIR JAGGI, +91 9611127470 | suvirjaggi@imagesgroup.in
ASHRAF ALOM, +91 9686014260 | ashrafalom@imagesgroup.in
DAY - 1
Earlier this year, Forrester polled over three thousand Indian customers about their experiences with leading digital retail brands. What insights do the numbers reveal? How has the Indian consumer changed through the pandemic? And what opportunities lie ahead for digital retail brands in the sub-continent? Join Forrester analysts Amit Bhatia and Satish Meena to hear more about the state of digital retail CX this year and what prospects the future can bring
Amit Bhatia, Senior Analyst (CX), Forrester IndiaTimes have changed. Now, with the pandemic playing the cards, we hardly have any control over the market and its functions. Every retailer and brand is tweaking their working patterns to suit the need of the hour. What is the right approach to remain steady in business? How to navigate the rough seas without losing control?
Paul Martin, Chairman Global Retail Group & UK Head of Retail, KPMG LLPKumar Sambhav Verma, Sr. Vice President & Head OmniChannel - Asia, Bata
Piyush Kumar Chowhan, Group Chief Information Officer, LuLu Group International
Aniruddha Banerjee, Executive Committee Member & Senior VP - Supply Chain Management, Spencers Retail
Jamshed K Daboo, Independent Advisor -Consumer, Retail, Hospitality
Anil Shankar, CIO, Shoppers Stop
Sunny Nandwani, Founder & Managing Partner, Acuver Consulting
Moderated by Arun Gupta, Ex CIO, Master IT Strategist, Consultant, Coach & Mentor
Mohit Gopal, SVP, Strategic Initiatives, PayU India
Punit Chahar, Head of Digital & Mass Media, KOOVS.COM
Somu Vadali, Chief Product, Tech and Data Officer, Hopscotch
Kiran Komotla, Sr Vice President - IT, Burger King India Pvt. Ltd.
Moderated by Vinay Hinge, Trusted Advisor to Retailers on Technology and Operations
Arun Naikar, Head - Ecommerce, FAB India
Pooraan Jaiswal, CTO for TBZ
Anurag Saxena, Head IT, Biba India
Tanay Agarwal, MD, Skipper Furnishing
Hussaine Kesury, Chief Category Officer, Pepperfry
Sandeep Mistry, Vice President, Head - IT, Aditya Birla Fashion and Retail Ltd.
Moderated by: Navin Joshua, Founder, Green Honchos