DIGITAL DEMOCRACY
THINK FORWARD, TO GROW BIGGER
ICS 2021 CONTENT THEMES
OMNI-COMMERCE
Omnichannel is not a new concept, but B2C, B2B, and even D2C companies still grapple with how to transform from multichannel to omnichannel. Omnichannel capabilities cover four key areas: view of the customer...
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LIFESTYLE COMMERCE
Consumer behaviour & lifestyle has drastically evolved over the years with the advent of web enables app and devices. From ordering your food through the apps to booking a cab to drive to a destination, the future...
MARKETING & CHANNELS
How has marketing evolved post covid and what are the lessons for 2021? New platforms are emerging every day, data privacy and trust concerns are getting louder, and social justice movements around the globe...
SOCIETY & CULTURE
Post Covid, circumstances stances have changed in every way and every part of our life. How will current circumstances change the way our society works as a whole? Will new opportunities emerge and what will our future...
ICS Themes
SETTING THE AGENDA OF INTERNET BUSINESS IN INDIA
STORE TO OMNIPRESENCE
✔ Your store strategy vs the online strategy – where to keep it similar and what to
differentiate
✔ Redefining your processes and technologies to make your brand more relevant
MARKETING & MEDIA
✔ Technology & personalisation
✔ Content Curation for D2C
✔ Print to digital media
✔ Social Media
COMMERCE & FINTECH
✔ Grow your product and service offerings to offer a full bouquet of choices and fulfilment level
✔ Expand to other markets – entry strategy and test market
✔ New age payments and future gazing
Uncover the 3 Facets of Internet Business
Growth is the paradigm of success, and what better than to expand our businesses beyond the traditional horizon. As businesses expand their presence on web, we need to think big, and expand at the right time, and with the right vision. At present India’s business sector for internet business areas is developing yearly at a fast pace of 51% and is jettisoning offline commerce at an alarming pace and switching to E-commerce for most, if not all buys.
With digitalisation of businesses and customer affinity towards online commerce, D2C Brands, Retailers & eCommerce companies need to integrate more connected and seamless systems to generate a more enriching experience for customers at every touchpoint – FAST, SEAMLESS, EFFICIENT, CUSTOMIZED AND PERSONALIZED, and MULTITUDE OF CHOICES, is the new mantra
Internet Commerce Summit in its 5th edition is India’s largest ECOMMERCE SUMMIT and brings together the people and companies that are redefining the businesses on the web. Our content spans more than 20+ topics, covering all industries touched by Web and technology. With 4 different themes featuring some of the most renowned speakers and companies in areas from D2C, ecommerce and Retail to new-age marketing, e-services, and more. The sessions explore various ways that we can expand your online business – what are the success mantras and pitfalls of doing so. We explore how we can invest in growth …
AgendaRegister
1000+
Attendees
300+
Companies
100+
Speakers
73%
C-Suite Attendees
50+
Exhibitors
1000+
Attendees
300+
Companies
Our Previous Chairman
MANISH TIWARY
Chairman | Internet Commerce Summit 2020
Vice President | Amazon India
Indian Consumers have evolved and their adaptability towards the market has notably changed over the last 2 decades. The last 5 years have been extremely remarkable for Internet business with data speeds touching the sky and orders flowing from the farthest of towns & villages
Past Speakers
Retail & Etail’s most influential
STARTUP-TECH PITCH SESSION
Let the world know your innovation journey, the concept and your ability
to bring in a change
Our Ambassadors at ICS 2020
Internet Technology Conclave
ONLINE REGISTRATION
Thank you for your interest to attend the Internet Commerce Summit on 04th – 05th August 2021 at Conrad, Bengaluru. Please follow the below instructions to avail early bird offer.
- Please fill in the number of tickets you wish to buy
- Proceed for online payment and complete the registration process.
| No. of Delegates | Standard Rate | Early Bird offer (valid till 28th February 2021) | Early Bird offer (valid till 30th April 2021) |
| 1 delegate | Rs. 15,000 + taxes | Rs.7,500 + taxes | Rs.10,000 + taxes |
| 3 delegates | Rs. 30,000 + taxes | Rs.20,250 + taxes | Rs.27,000 + taxes |
| 5 delegates | Rs.75,000 + taxes | Rs.30,000 + taxes | Rs.40,000 + taxes |
What's in it for you to attend?
BRANDS
The building blocks of retail
- Just being present at the online or offline touchpoint is no more the right way to commerce. It is now important to be able to diversify and make your presence felt at every juncture.
- Brands need to amp their retail game and in order to get more business insights and trend outlook in #NewNormal
Here’s How India's largest Omnichannel furniture brand: Pepperfry redefined business models
RETAILERS
Expanding the horizon of retail
- Find new ideas for business growth and diversification. Churn out inspiring thought trails and weave a dialogue with the stalwarts of the industry.
- Learn first-hand from them and share your thoughts too, to create a platform for the exchange of ideas.
Get a sneak peek into the latest retail trends with us:
OMNICHANNEL
Bringing the retail world closer to the customer
- Building your own supplier base, enrolling with a technology provider who can review and revive your working capacity, and meeting to discuss business possibilities, you can do it all at our platform.
- This platform is designed to help you interact with the right minds to make your business a growing opportunity.
Listen to what the experts are saying about omnichannel becoming the need of the hour at our latest Omnichannel Super Saturday webinar
E-COMMERCE
Making 'retail at a click' possible
- Gather insights and knowledge about new trends of business from leading speakers and become a part of the power-packed knowledge sharing podium to analyse your business more closely in order to mould it for success.
- There is no stopping you from building meaningful conversations and you can gain immense thought-starter points too.
Read Forrester’s insights into how India is preparing for online retail.
The Program
8 World Class speakers will provide the most useful hints about your next projext and give you a fresh breeze of true inspiration for special ideas and innovative concepts.
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Event Outlay
The ICS Edge
Over 1000 delegates from across the globe will join ICS in October to network, join in discussions, and participate in exclusive sessions to analyze newer technologies and innovations
CONTACT US
PARTNERSHIPS:
+91 9867408070
SPEAKERS:
+91 9831043010
EMAIL:
info@phygits.com
FOR ASSOCIATION & PARTNERSHIP, PLEASE CONTACT
NORTH
VINEET CHADHA, +91 9350897807 | vineetchadha@imagesgroup.in
EKTA ROY, +91 9811635408 | ektaroy@imagesgroup.in
WEST
NAMRATA DAVE, +91 9867408070 | namrata@phygits.com
RADHIKA GEORGE, +91 9833446767 | radhikageorge@imagesgroup.in
SOUTH
SUVIR JAGGI, +91 9611127470 | suvirjaggi@imagesgroup.in
ASHRAF ALOM, +91 9686014260 | ashrafalom@imagesgroup.in
Virtual Program
Agenda 2020
DAY - 1
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Satish Meena, Senior Forecast Analyst, Forrester India
10:00 am remove 10:10 am
keyboard_arrow_downINTRODUCTION TO ICS 2020 AND A VIRTUAL TOUR OF VARIOUS ACTIVITIES AT ICS 2020
Siju Narayanan, Chief Experience Officer, RexEmptor Consult
10:10 am remove 10:30 am
keyboard_arrow_downTHE 2020 DIGITAL RETAIL CX: THE NUMBERS, THE INSIGHTS, AND THE OPPORTUNITIES
Earlier this year, Forrester polled over three thousand Indian customers about their experiences with leading digital retail brands. What insights do the numbers reveal? How has the Indian consumer changed through the pandemic? And what opportunities lie ahead for digital retail brands in the sub-continent? Join Forrester analysts Amit Bhatia and Satish Meena to hear more about the state of digital retail CX this year and what prospects the future can bring
Amit Bhatia, Senior Analyst (CX), Forrester IndiaSatish Meena, Senior Forecast Analyst, Forrester India
10:35 am remove 10:55 am
keyboard_arrow_downCUSTOMERS & THE NEW REALITY – PREPARING THE BUSINESS FOR EVOLVING CONSUMER NEEDS, BEHAVIOURS AND EXPECTATION
Saloni Nangia, President, Technopak
11:00 am remove 11:25 am
keyboard_arrow_downSUSTAINABLE. RESILIENT. PREPARED: BUILDING A RETAIL ECOSYSTEM FOR THE #NEWNORMAL
Times have changed. Now, with the pandemic playing the cards, we hardly have any control over the market and its functions. Every retailer and brand is tweaking their working patterns to suit the need of the hour. What is the right approach to remain steady in business? How to navigate the rough seas without losing control?
Paul Martin, Chairman Global Retail Group & UK Head of Retail, KPMG LLP11:30 am remove 11:55 pm
keyboard_arrow_downKEYNOTE ADDRESS - NEXT DIGITAL HORIZON: BUILDING CAPABILITIES FOR A NEW WORLD
Manish Tiwari, VP, Amazon India
12:00 pm remove 12:15 pm
keyboard_arrow_downDELIVER COMMERCE EVERYWHERE – FREEDOM TO CUSTOMER TO CHOOSE YOU
John Goldrick, Vice President, Commerce GTM and Strategy, SAP
12:20 pm remove 12:40 pm
keyboard_arrow_downOMNICHANNEL PLAYBOOK LAUNCH:
by Piyush Chowhan, Retail Strategist Prof Subrat Sarangi, MICA
1:00 pm remove 1:20 pm
keyboard_arrow_downPRODUCT DEMO BY ACUVER
Sachin Bansal, Founder at Cuebook
1:25 pm remove 2:00 pm
keyboard_arrow_downCULTURE, CHANGE AND AGILITY: ENABLING CUSTOMER CENTRIC DIGITAL COMMERCE IN AN EVOLVING WORLD
Vidya Laxman, Director Technology, TESCO
2:10 pm remove 2:25 pm
keyboard_arrow_downNEVER BEFORE SEEN NEXT GENERATION METHODS TO SCALE YOUR FASHION & LIFESTYLE BUSINESS
Ganesh Subramanian, Founder & CEO Stylumia
2:30 pm remove 2:40 pm
keyboard_arrow_downPRODUCT DEMO BY SAP
2:50 pm remove 3:50 pm
keyboard_arrow_downSIX FEET ECONOMY: RE-ORIENTING RETAIL WITH A TECH SHOT
Kumar Sambhav Verma, Sr. Vice President & Head OmniChannel - Asia, Bata
Piyush Kumar Chowhan, Group Chief Information Officer, LuLu Group International
Aniruddha Banerjee, Executive Committee Member & Senior VP - Supply Chain Management, Spencers Retail
Jamshed K Daboo, Independent Advisor -Consumer, Retail, Hospitality
Anil Shankar, CIO, Shoppers Stop
Sunny Nandwani, Founder & Managing Partner, Acuver Consulting
Moderated by Arun Gupta, Ex CIO, Master IT Strategist, Consultant, Coach & Mentor
4:00 pm remove 5:00 pm
keyboard_arrow_downTECHNOCREATIVITY: THE ROI OF CUSTOMERCENTRIC MARKETING IN A DIGITALLY DISRUPTED WORLD
Amit Sethiya, CMO, SYSKA Group
Prachi Mohapatra, CMO, FBB
Sukhleen Aneja, CMO & Marketing Director, RB Hygiene, South Asia
Jahid Ahmad,Head Digital, HDFC Bank
Moderated by: Punit Modhgil,Marketer | Entrepreneur | Seeker
5:05 pm remove 5:20 pm
keyboard_arrow_downPRODUCT DEMO BY CUTTING CHAI
Reuben Pandian, Co-Founder & COO, Cutting Chai Technologies
5:05 pm remove 5:20 pm
keyboard_arrow_downDECODING CONSUMER IN THE #NEWNORMAL
Rithish Saralya, VP - Engineering, RedBus
Manoj Patel, House of Anita Dongre
Swapnil Tripathi, Chief Business Officer, RailYatri.In
Kunal Mehta, CIO & Startup Mentor
Moderated by Subhajit Mazumdar, Director, Strategic Growth, Microsoft India
1:00 pm remove 1:20 pm
keyboard_arrow_downBUILDING A DIGITAL PAYMENT STRATEGY YOUR CUSTOMERS LOVE
Mohit Gopal, SVP, Strategic Initiatives, PayU India
Punit Chahar, Head of Digital & Mass Media, KOOVS.COM
Somu Vadali, Chief Product, Tech and Data Officer, Hopscotch
Kiran Komotla, Sr Vice President - IT, Burger King India Pvt. Ltd.
Moderated by Vinay Hinge, Trusted Advisor to Retailers on Technology and Operations
2:05 pm remove 3:15 pm
keyboard_arrow_downMEASURING CUSTOMER EXPERIENCE FOR YOUR BUSINESS THROUGH INNOVATIVE STRATEGIES
Priya Subramani, Sr. Director, Walmart Labs
2:10 pm remove 2:25 pm
keyboard_arrow_downCONVENIENCE, PERSONALIZATION AND OMNICHANNEL - THE KEYS TO COPE WITH THESE CHALLENGING TIMES
Sat Vijayaraghavan, CEO, Ajirasoft
5:30 pm remove 5:30 pm
keyboard_arrow_downNEW COMMERCE HORIZON ON INTERNET - The True Convergence of Customer Experience and Commerce in the connected world
Vikram Idnani, Sr. Vice President and Head-IT - Reliance Retai
Sandeep Jabbal, VP-IT, Jubilant FoodWorks Ltd.
Ankit Madhogaria, Head, Demand Generation, PUMA
Vipin Ramesh Killedar, Co-founder and Director Commerce Sapours Technologies
Moderated by: Vishal Kapil, CTO, Fashion Industry
4:40 pm remove 5:10 pm
keyboard_arrow_downHOW BIGBASKET TURNED THE COVID CRISIS INTO AN OPPURTUNITY
Ajay Thyagarajan, Category Marketing Manager, Bigbasket
Subramanian M S, Head of Category Marketing and Analytics, Bigbasket.Com
5:15 pm remove 5:50 pm
keyboard_arrow_downINNOVATING & REINVENTING INTERNET BUSINESS MODELS TO BUILD PRODUCTS AND SERVICES THAT HAVE & WILL REDEFINE CUSTOMER EXPERIENCE AND BEHAVIOUR SHIFT
Arun Jayraman, Marketing Head, BigBasket
Sudeep Nayak, VP & Head of Engineering, PayU
Soumya Kant, Founding Member, Clovia.Com
Ali Hussein, CEO, Eros Now
Ramneek Khurana, Co-Founder Product, Lenskart.com
Moderated by: Rohit Paranjpe, Co-Founder & CEO, SugarBox
1:10 pm remove 2:10 pm
keyboard_arrow_downWHAT SHOULD BE YOUR ECOMMERCE STRATEGY TO CONNECT AND ENGAGE WITH YOUR CUSTOMER ACROSS DIFFERENT CHANNELS
Arun Naikar, Head - Ecommerce, FAB India
Pooraan Jaiswal, CTO for TBZ
Anurag Saxena, Head IT, Biba India
Tanay Agarwal, MD, Skipper Furnishing
Hussaine Kesury, Chief Category Officer, Pepperfry
Sandeep Mistry, Vice President, Head - IT, Aditya Birla Fashion and Retail Ltd.
Moderated by: Navin Joshua, Founder, Green Honchos
2:15 pm remove 2:35 pm
keyboard_arrow_downPRODUCT DEMO BY XCELLHOST
Samir Jhaveri, Managing Director, XcellHost Cloud Services
2:40 pm remove 3:40 pm
keyboard_arrow_downNEW CHANNELS, NEW CUSTOMERS, HOW DO YOU REACH, BUILD TRUST AND ENGAGE WITH CUSTOMERS ACROSS CHANNELS THROUGH A OMNICHANNEL STRATEGY
Rajgopal Nayak, CTO, Metro Brands
Ramneek Khurana, Co-Founder Product, Lenskart.com
Atul Shivnani, Head - Ecommerce & Digital, BodyShop
Ranjan Sharma, CIO, Head SCM & Captive Ecommerce Business & QA, Best Seller India
Moderated by: Venkat Nott, Founder & CEO, Vinculum
3:45 pm remove 4:15 pm
keyboard_arrow_downCASE STUDY BY CLEVERTAP: MAXIMISING E-COMMERCE ENGAGEMENT WITH REAL-TIME INSIGHTS AND INDIVIDUALISATION.
5:00 pm remove 5:50 pm
keyboard_arrow_downSCRIPTING ARTIFICIAL INTELLIGENCE (AI) IN YOUR BUSINESS - THE PATH TO COGNITIVE RETAIL – APPLYING AI TO CREATE EXPERIENCE ACROSS VALUE CHAIN
David Zakkam, VP Analytics, Swiggy
Dipayan Chakraborty, Head - Analytics, Myntra
Moderated by: Siju Narayan, Chief Experience Officer, RexEmptor Consult
