MANISH TIWARY Chairman | Internet Commerce Summit 2020
Vice President | Amazon India
          Indian Consumers have evolved and their adaptability towards the market has notably changed over the last 2 decades. The last 5 years have been extremely remarkable for Internet business with data speeds touching the sky and orders flowing from the farthest of towns & villages
Retail & Etail’s most influential STARTUP-TECH PITCH SESSION Let the world know your innovation journey, the concept and your ability to bring in a change October 8th – 9th, 2020 Explore Hackathon Virtual Internet Commerce Summit (V-ICS), 8th & 9th October 2020 Register Now CRACK THE CX CODE Explore Seamless Omni-Channel
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Theme

The Next Digital Horizon: Building Capabilities for a new world


Customer habits and behaviour has undergone a sea change over the last few decades. Now with the pandemic, customer affinity and perception towards shopping is moving on a digital path. Businesses are now leveraging digital path to ensure they reach their customer in every possible way and adapt to this altering need. Asking how? Well, focusing on Internet business will help brands, retailers and services win more business, gain more visibility, and acquire more customers. At this crossroads we look to bring the industry stakeholders together and build a “A New Internet Safari” which is inclusive in all aspects of the business.


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Retail & Etail’s most influential

STARTUP-TECH PITCH SESSION

Let the world know your innovation journey, the concept and your ability
to bring in a change




Our Ambassadors at ICS 2020


Internet Technology Conclave



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Customer Insights Conclave



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HOW TO ATTEND

Experience of an in-person event with the flexibility of location independence!

The virtual Summit experience will replicate the traditional in-person event with opportunities to interact with speakers, visit exhibition booths and network with other attendees in a virtual environment on the web







Join us to hear some interesting insights

Our Partners 2020


 
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GOLD PARTNER
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E-COMMERCE PARTNER
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SILVER PARTNER
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CX PARTNER
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OMNICHANNEL PARTNER
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LOGISTICS PARTNER
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FASHION INTELLIGENCE PARTNER
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What's in it for you to attend?


BRANDS

The building blocks of retail

  • Just being present at the online or offline touchpoint is no more the right way to commerce. It is now important to be able to diversify and make your presence felt at every juncture.
  • Brands need to amp their retail game and in order to get more business insights and trend outlook in #NewNormal
  • Here’s How India's largest Omnichannel furniture brand: Pepperfry redefined business models



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RETAILERS

Expanding the horizon of retail

  • Find new ideas for business growth and diversification. Churn out inspiring thought trails and weave a dialogue with the stalwarts of the industry.
  • Learn first-hand from them and share your thoughts too, to create a platform for the exchange of ideas.
  • Get a sneak peek into the latest retail trends with us:

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OMNICHANNEL

Bringing the retail world closer to the customer

  • Building your own supplier base, enrolling with a technology provider who can review and revive your working capacity, and meeting to discuss business possibilities, you can do it all at our platform.
  • This platform is designed to help you interact with the right minds to make your business a growing opportunity.
  • Listen to what the experts are saying about omnichannel becoming the need of the hour at our latest Omnichannel Super Saturday webinar

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E-COMMERCE

Making 'retail at a click' possible

  • Gather insights and knowledge about new trends of business from leading speakers and become a part of the power-packed knowledge sharing podium to analyse your business more closely in order to mould it for success.
  • There is no stopping you from building meaningful conversations and you can gain immense thought-starter points too.
  • Read Forrester’s insights into how India is preparing for online retail.


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Keynote Session

Paul Martin

Chairman Global Retail Group & UK Head of Retail | KPMG LLP


An experienced international business professional with over 15 years’ experience in advisory, research, and analytics focused on the retail and consumer goods sectors. Paul was previously the Group Managing Director at Planet Retail. Paul co-chairs the KPMG/Ipsos UK Retail Think Tank as well as the European Retail Think Tank Next Generation Retail. 

Sustainable. Resilient. Prepared: Building a retail ecosystem for the #NewNormal

08th October 2020 I 11:00 am to 11:30 am 


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The Program

8 World Class speakers will provide the most useful hints about your next projext and give you a fresh breeze of true inspiration for special ideas and innovative concepts.

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Event Outlay

The ICS Edge

Over 5000 delegates from across the globe will join ICS in October to network, join in discussions, and participate in exclusive sessions to analyze newer technologies and innovations



CONTACT US


PARTNERSHIPS:
9867408070

SPEAKERS:
9831043010

EMAIL:
info@phygits.com







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    Virtual Program

    Agenda

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    INTRODUCTION TO ICS 2020 AND A VIRTUAL TOUR OF VARIOUS ACTIVITIES AT ICS 2020

    Siju Narayanan, Chief Experience Officer, RexEmptor Consult

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    THE 2020 DIGITAL RETAIL CX: THE NUMBERS, THE INSIGHTS, AND THE OPPORTUNITIES

    Earlier this year, Forrester polled over three thousand Indian customers about their experiences with leading digital retail brands. What insights do the numbers reveal? How has the Indian consumer changed through the pandemic? And what opportunities lie ahead for digital retail brands in the sub-continent? Join Forrester analysts Amit Bhatia and Satish Meena to hear more about the state of digital retail CX this year and what prospects the future can bring

    Amit Bhatia, Senior Analyst (CX), Forrester India
    Satish Meena, Senior Forecast Analyst, Forrester India

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    CUSTOMERS & THE NEW REALITY – PREPARING THE BUSINESS FOR EVOLVING CONSUMER NEEDS, BEHAVIOURS AND EXPECTATION

    Saloni Nangia, President, Technopak

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    SUSTAINABLE. RESILIENT. PREPARED: BUILDING A RETAIL ECOSYSTEM FOR THE #NEWNORMAL

    Times have changed. Now, with the pandemic playing the cards, we hardly have any control over the market and its functions. Every retailer and brand is tweaking their working patterns to suit the need of the hour. What is the right approach to remain steady in business? How to navigate the rough seas without losing control?

    Paul Martin, Chairman Global Retail Group & UK Head of Retail, KPMG LLP

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    KEYNOTE ADDRESS - NEXT DIGITAL HORIZON: BUILDING CAPABILITIES FOR A NEW WORLD

    Manish Tiwari, VP, Amazon India

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    DELIVER COMMERCE EVERYWHERE – FREEDOM TO CUSTOMER TO CHOOSE YOU

    John Goldrick, Vice President, Commerce GTM and Strategy, SAP

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    OMNICHANNEL PLAYBOOK LAUNCH:

    by Piyush Chowhan, Retail Strategist Prof Subrat Sarangi, MICA

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    PRODUCT DEMO BY ACUVER

    Sachin Bansal, Founder at Cuebook

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    CULTURE, CHANGE AND AGILITY: ENABLING CUSTOMER CENTRIC DIGITAL COMMERCE IN AN EVOLVING WORLD

    Vidya Laxman, Director Technology, TESCO

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    NEVER BEFORE SEEN NEXT GENERATION METHODS TO SCALE YOUR FASHION & LIFESTYLE BUSINESS

    Ganesh Subramanian, Founder & CEO Stylumia

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    PRODUCT DEMO BY SAP

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    SIX FEET ECONOMY: RE-ORIENTING RETAIL WITH A TECH SHOT

    Kumar Sambhav Verma, Sr. Vice President & Head OmniChannel - Asia, Bata
    Piyush Kumar Chowhan, Group Chief Information Officer, LuLu Group International
    Aniruddha Banerjee, Executive Committee Member & Senior VP - Supply Chain Management, Spencers Retail
    Jamshed K Daboo, Independent Advisor -Consumer, Retail, Hospitality
    Anil Shankar, CIO, Shoppers Stop
    Sunny Nandwani, Founder & Managing Partner, Acuver Consulting
    Moderated by Arun Gupta, Ex CIO, Master IT Strategist, Consultant, Coach & Mentor

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    TECHNOCREATIVITY: THE ROI OF CUSTOMERCENTRIC MARKETING IN A DIGITALLY DISRUPTED WORLD

    Amit Sethiya, CMO, SYSKA Group
    Prachi Mohapatra, CMO, FBB
    Sukhleen Aneja, CMO & Marketing Director, RB Hygiene, South Asia
    Jahid Ahmad,Head Digital, HDFC Bank
    Moderated by: Punit Modhgil,Marketer | Entrepreneur | Seeker

    5:05 pm remove 5:20 pm
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    PRODUCT DEMO BY CUTTING CHAI

    Reuben Pandian, Co-Founder & COO, Cutting Chai Technologies

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    DECODING CONSUMER IN THE #NEWNORMAL

    Rithish Saralya, VP - Engineering, RedBus
    Manoj Patel, House of Anita Dongre
    Swapnil Tripathi, Chief Business Officer, RailYatri.In
    Kunal Mehta, CIO & Startup Mentor
    Moderated by Subhajit Mazumdar, Director, Strategic Growth, Microsoft India

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    BUILDING A DIGITAL PAYMENT STRATEGY YOUR CUSTOMERS LOVE

    Mohit Gopal, SVP, Strategic Initiatives, PayU India
    Punit Chahar, Head of Digital & Mass Media, KOOVS.COM
    Somu Vadali, Chief Product, Tech and Data Officer, Hopscotch
    Kiran Komotla, Sr Vice President - IT, Burger King India Pvt. Ltd.
    Moderated by Vinay Hinge, Trusted Advisor to Retailers on Technology and Operations

    2:05 pm remove 3:15 pm
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    MEASURING CUSTOMER EXPERIENCE FOR YOUR BUSINESS THROUGH INNOVATIVE STRATEGIES

    Priya Subramani, Sr. Director, Walmart Labs

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    CONVENIENCE, PERSONALIZATION AND OMNICHANNEL - THE KEYS TO COPE WITH THESE CHALLENGING TIMES

    Sat Vijayaraghavan, CEO, Ajirasoft

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    NEW COMMERCE HORIZON ON INTERNET - The True Convergence of Customer Experience and Commerce in the connected world

    Vikram Idnani, Sr. Vice President and Head-IT - Reliance Retai
    Sandeep Jabbal, VP-IT, Jubilant FoodWorks Ltd.
    Ankit Madhogaria, Head, Demand Generation, PUMA
    Vipin Ramesh Killedar, Co-founder and Director Commerce Sapours Technologies
    Moderated by: Vishal Kapil, CTO, Fashion Industry

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    HOW BIGBASKET TURNED THE COVID CRISIS INTO AN OPPURTUNITY

    Ajay Thyagarajan, Category Marketing Manager, Bigbasket
    Subramanian M S, Head of Category Marketing and Analytics, Bigbasket.Com

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    INNOVATING & REINVENTING INTERNET BUSINESS MODELS TO BUILD PRODUCTS AND SERVICES THAT HAVE & WILL REDEFINE CUSTOMER EXPERIENCE AND BEHAVIOUR SHIFT

    Arun Jayraman, Marketing Head, BigBasket
    Sudeep Nayak, VP & Head of Engineering, PayU
    Soumya Kant, Founding Member, Clovia.Com
    Ali Hussein, CEO, Eros Now
    Ramneek Khurana, Co-Founder Product, Lenskart.com
    Moderated by: Rohit Paranjpe, Co-Founder & CEO, SugarBox

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    WHAT SHOULD BE YOUR ECOMMERCE STRATEGY TO CONNECT AND ENGAGE WITH YOUR CUSTOMER ACROSS DIFFERENT CHANNELS

    Arun Naikar, Head - Ecommerce, FAB India
    Pooraan Jaiswal, CTO for TBZ
    Anurag Saxena, Head IT, Biba India
    Tanay Agarwal, MD, Skipper Furnishing
    Hussaine Kesury, Chief Category Officer, Pepperfry
    Sandeep Mistry, Vice President, Head - IT, Aditya Birla Fashion and Retail Ltd.
    Moderated by: Navin Joshua, Founder, Green Honchos

    2:15 pm remove 2:35 pm
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    PRODUCT DEMO BY XCELLHOST

    Samir Jhaveri, Managing Director, XcellHost Cloud Services

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    NEW CHANNELS, NEW CUSTOMERS, HOW DO YOU REACH, BUILD TRUST AND ENGAGE WITH CUSTOMERS ACROSS CHANNELS THROUGH A OMNICHANNEL STRATEGY

    Rajgopal Nayak, CTO, Metro Brands
    Ramneek Khurana, Co-Founder Product, Lenskart.com
    Atul Shivnani, Head - Ecommerce & Digital, BodyShop
    Ranjan Sharma, CIO, Head SCM & Captive Ecommerce Business & QA, Best Seller India
    Moderated by: Venkat Nott, Founder & CEO, Vinculum

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    CASE STUDY BY CLEVERTAP: MAXIMISING E-COMMERCE ENGAGEMENT WITH REAL-TIME INSIGHTS AND INDIVIDUALISATION.


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    SCRIPTING ARTIFICIAL INTELLIGENCE (AI) IN YOUR BUSINESS - THE PATH TO COGNITIVE RETAIL – APPLYING AI TO CREATE EXPERIENCE ACROSS VALUE CHAIN

    David Zakkam, VP Analytics, Swiggy
    Dipayan Chakraborty, Head - Analytics, Myntra
    Moderated by: Siju Narayan, Chief Experience Officer, RexEmptor Consult


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