Internet Commerce Summit (ICS) has been conceptualised as a premium new technologies forum that showcases cutting-edge and relevant solutions for multiple industries. The debut edition of ICS Dubai focuses on the four pillars of next-gen digital commerce: E-COMMERCE & D2C, OMNICHANNEL RETAIL, MARTECH, and FINTECH & PAYMENTS.
ICS Dubai will reveal how E-commerce players can leverage these multiple trends to build brand power and drive sales.
ICS Dubai will bring actionable insights and showcase the latest, cutting-edge technologies that will enable retailers to grow their business post pandemic. Retailers, brands, eCommerce players, industry experts and retail vendors from across the Middle East and global markets will hear from thought-leaders, discover innovative technology and learn how to take their business into the next decade. All entrepreneurs, professionals, brands and companies directly or indirectly connected to the region’s digital commerce ecosystem will find ICS Dubai a powerful venue for category-specific intelligence, tailored networking and business development opportunities.
Zahra Abdalla considers herself a modern-day Bedouin. The half-Iranian and half-Sudanese cookbook author, entrepreneur and social media influencer was born in London, England and lived in various cities across the world including Khartoum, Riyadh, Vancouver and London, before moving to Dubai and calling it home for the past 18 years.
Her culinary journey started with her online blog in 2010 and soon thereafter she presented her own cooking shows on MBC3, and hosted the fourth season of a food and travel documentary show called Maggi Diaries on MBC1. As part of her work on Maggi Diaries, she had the opportunity to travel to Egypt, India, Spain, Lebanon and Saudi Arabia, and meet amazing, inspiring and wonderful women of change who addressed important social issues including food wastage, hunger, environment, mindfulness and women empowerment.
Working from her studio, Zahra develops and creates modern interpretations of Middle Eastern recipes, inspired by her childhood, the flavours of the region and her travels. For Zahra, food is her artistry as well as therapy, and a medium through which long-forgotten memories can be brought back to life or new ones can be made. Zahra is a keen advocate of sustainability and the importance of being mindful of how we source our food, prepare our food and eat our food.
In addition to her public roles, Zahra is an avid food entrepreneur and founder of Zahra’s Kitchen, a retail frozen food range available for sale in over 35 Spinney and Waitrose locations across the UAE.
Zahra is married and has three young boys and a little puppy. She loves to travel, stay fit and collect art when she is not obsessing over new recipes.
Attendees
Companies
Speakers
C-Suite Attendees
Exhibitors
Our session themes cover more than 20 topics, covering all industries touched by technology & digital transformation. All the sessions at ICS Dubai will focus on four broad themes, and feature some of the most renowned speakers and companies in areas from retail and brands to marketing, the future of work, entertainment, mobility, and much more.
ICS Dubai will be attended by the Middle East’s top CXOs across industries and sectors. From the C-Suite down to key enablers and decision makers overseeing business- and digital-transformation will be participating as both speakers and delegates at the event.
The event will present exciting business development opportunities for digital solutions companies in multiple ways:
Below you’ll find the schedule for ICS Dubai 2023. We’ll keep this page regularly updated with all new speakers and sessions, so be sure to keep checking in!
What began as a military communication tool is now an integral part of our everyday lives. Each decade has brought about a profound shift in how the internet has shaped our daily lifestyles and the possibilities enabling businesses to be built around it. “The internet” of 2022 already functions as the infrastructure of connected societies and is inseparable from most realms of life. To unearth the possibilities that Internet can unleash further it is important to understand how the internet will evolve and the contours around which we can build and shape our businesses and consumption portfolio. What will the internet look like in 2030? We ask the experts to weigh in.
Middle East in already a digital powerhouse. Technology is no longer a vertical of the MENA economy; it is a horizontal enabler of every MENA economic sector, from transportation to education. For the world’s largest tech multinationals, regional banks, and garage start-ups, the Middle East presents a large and rapidly growing opportunity. MENA leaders have walked the talk on Technology becoming a pillar of their knowledge economies by investing five times more in IT than the U.S government, in proportion to their GDP. Case in point being UAE and Saudi - being laser-focused on AI, genomics, and blockchain, and technology is writ large on disrupting numerous industries, including food, transport, financial services, healthcare, real estate, and this is just the beginning. How do we take this exponential growth opportunity ahead, what are the pitfalls to watch, and how we can accelerate ideas to transform our businesses into digital powerhouses and capture a bigger consumption pie of the digital economy.
Whether it is gaining life skills, succeeding on the job, or excelling at your passion, we have to look beyond classroom teaching and the education gained in formal college years.
‘Healthcare without boundaries’ and ‘Hospitals without walls’ are becoming the new buzzwords and signal the future of healthcare delivery. Internet makes that possible. The millennial customer expect delivery of services at the door step or virtually. Healthcare services are no exception, despite the need for physical presence in case of surgeries or diagnostic procedures. The customer demand for a decentralized value based healthcare system will be the driving force for this transition. The customer will demand more accessibility, at hours and places of his convenience, and the early transformers will own the market. Deloitte’s Global Life Sciences & Health Care Industry Group sums it best: The transition to hospitals without walls is happening. It is no longer a choice but a future reality. Virtual health is augmenting and extending care delivery outside traditional hospital buildings - clinicians and patients are demanding it; funders and regulators are supporting it. This transition is absolutely integral to creating a more sustainable and equitable public and private health system in the future.
A one-to-one conversation with one of the most admired and inspirational tech founders …
Everyone is talking about the creator economy these days and how tech accessibility is driving this entertainment renaissance. USA alone streamed nearly 15 millions years’ worth of content in 2021. In Western Europe, it’s expected that 45% of the population will be OTT users by 2024, while in APAC, OTT revenue is expected to grow by 90% to $54bn by 2026. As technology and the scope of accessibility to the internet continue to expand, so do platforms that stream content and the number of people who actively watch and engage on these channels. Consumers and their demand for content are stronger than ever, but how can streaming companies, media companies, networks and studios keep up to garner more subscribers, find funding, monetize content, and reach bigger audiences and readers?
The noticeable success of D2C brands with rapid astronomical growth, in the recent past, is a testimony that the unique model is here to stay. However, the growing competition, need for extreme personalizations, rapidly changing customer preferences and matching the customers' expectations can be quite challenging for D2C brands. Thus, going forward, brands will need consistent innovations in a bid to find and implement the right technology solutions to stay relevant and stand apart in in the ever-competitive market. Internet offers many solutions to this aspect:
Are you being served – Why UX is now as or more important than marketing or customer service Surfing experience (on mobile) is the new currency for brand love. And people are 100 times more impatient online, than they are in physical reality Your customer is always on their phone. Many of us still make the mistake of prioritizing web first. The truth is, if your offerings and user interface isn’t optimized for mobile, you’ll miss out on a ton of conversions.
Internet can not only enable our digital footprint via the e-store, website or app where sales happen and brand gets built, but can also be a very valuable asset to increasing the Customer Experience and Fulfilment inside our stores. A new way to look at Internet for Brick-n-Mortar:
Keynote Address: How Internet Will Shape our Lives and Businesses in the next 50 Years A future gazing session .. just as Star Wars showed technologies ahead of its time, we have a renowned Keynote Speaker and Futurist share his/her ideas on the internet as it will exist in the next 50 years. How will it shape our lives, experiences, and how will the revolutionary businesses of tomorrow – the Ubers, Amazons, Netflixs, Twitters, AirBnbs – look like. Two predictions: In 15 years, people won't refer to "the internet." They'll just know technology through the connected devices that work behind the scenes to make their lives easier. Their laptop, phone, glasses, homes, cars -- they'll all be connected in ways that simply integrate with their lives. Right now, you are actively "going to" engage with the internet, but in the future, the internet will simply exist as part of everyday interactions. Just like the air you breathe, it will be a critical component of your life, but you won't necessarily recognize its presence. Also, while traditional devices like tablets will still exist, they will only make up a fraction of your internet usage.
Internet Heralding A New Dawn Of Experiences – How You Travel, The Places You Visit, and Where You Stay and Entertain
Internet in your Car – what tangible benefits does that bring for the ordinary driver The Future of Automobile Retailing – the showroom experience being replicated over an e-visit to the website Micro-mobility, last mile connectivity and shared transport services On-demand public transport services How Intelligent Mobility can help in building Smarter Cities Towards tech-based, data-driven urban mobility – the case for reducing congestion in cities
“Banking is necessary, but banks are not”, Bill Gates said in 1994 when he was Chairman of Microsoft. As if Online Banking and then Mobile Banking weren't enough change to last for a few decades, the industry’s drive to satisfy customer’s constant and insatiable need for information has recently driven us toward Real-Time Deposits, Mobile Payments and Branch-less Banking, Apps for every conceivable need of Financial Planning. In recent years, the number of financial services around banking has exploded, which has led to a decentralisation of the finance industry, with a myriad of third parties. How are banks, new-age fintech companies, insurance companies gearing up to offer the new-age banking experience in the digital world:
The noticeable success of D2C brands with rapid astronomical growth, in the recent past, is a testimony that the unique model is here to stay. However, the growing competition, need for extreme personalizations, rapidly changing customer preferences and matching the customers' expectations can be quite challenging for D2C brands. Thus, going forward, brands will need consistent innovations in a bid to find and implement the right technology solutions to stay relevant and stand apart in in the ever-competitive market. Internet offers many solutions to this aspect:
#The Power of Curated Customer Experiences on Sales and Profits A generational shift is taking place on what consumers seek and value. In order to stay relevant in the digital age, companies must react to behavior that has been digitally disrupted by offering personalized experiences and be able to create memorable moments for their customers. According to experts, customers demand three things from a great digital experience – speed, convenience, and consistency. In other words, modern customers demand quick and easy access to information, fast and reliable customer service, and a consistent and seamless experience on each touchpoint they use to interact with a brand. Our experts will share more insights on:
Supply Chain has become so central today to any business and occupies the spotlight in CEO discussions that it’s time to see it as a Revenue Enhancer and Prestige Builder for your business (and not just as a cost center and back-end operation). We get the Supply Chain Heads to talk about how they are building robust operations based upon the supply chain outcomes and how it is central to the discussions in Boardroom meets and the C-suite – and how we can use the latest innovations and technologies to make it even more agile and resilient.
Why every brand needs to enhance its digital presence through social commerce
ICS Dubai will offer a broad range of sponsorship opportunities to suit your needs and budget. These exclusively curated opportunities will enable you to:
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We wouldn’t be able to host our conference without help from these amazing companies. A huge thanks to all our sponsors and partners!
Premier Business Center is the perfect place to unlock your creativity plus the official conference hotel, all in the heart of Melbourne
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