ICS Delhi +
PHYGITS Live

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ICS is a uniquely-connected 'Retail & Internet Commerce' industry showcase, which meets at the convergence of brick & mortar retail, e-commerce as well as the omnichannel aspirants that define the vast ecosphere of 'Customer Commerce' in the world's fastest-growing market.

The Internet Commerce Summit (ICS) has been filling the void by being the UNIFIED VOICE for the Internet Commerce industry across business models. ICS focuses on 3 critical Value Chains namely Technology | CX & Customer Service | Supply Chain & Order fulfillment.

Along with ICS, this time around we will also have a special PHYGITS LIVE podium: A new event design concept with first of its kind CASE STUDY PRESENTATION format involving the retailer and the tech partner jointly presenting a crisp PoC narration from challenge to the solution, which will also be showcased on the official website for future reference.  

 

 

 

 

 

Day
Hour
Minute
Second

ICS 2020

✓ STORES
✓ PRODUCT COMMERCE

✓ OMNICHANNEL
✓ SERVICES COMMERCE

Internet Commerce Summit (ICS 2020) is a focused event where the internet commerce industry (product/retail and services) gets together to learn, grow and define the ecosphere of the internet business in the world's fastest growing market..

Partners at ICS Delhi

 
 

Speakers at ICS Delhi

Abhinav Mahajan

Company: Maspar
Position: Director

Abhinav is a seasoned retail industry profession with a demonstrated history of working across function in the retail industry. Skilled in Business Planning, Retail, Store Management, Business Development, and Marketing Strategy. Abhinav has graduated from University of the Arts London.

Abhinav Mahajan

Director

Abhinav Mahajan

Maspar

Adwaita Nayar

Company: Nykaa Fashion
Position: CEO

Adwaita Nayar is part of the founding team of Nykaa..

After completing her B.A. in Applied Mathematics from Yale University, Adwaita worked with financial services in Bain Consultancy in New York. With the launch of Nykaa in 2012, she returned to Mumbai to help with the setup of the business, playing an instrumental role in developing strategy across technology, product and marketing.

Finishing her MBA from Harvard Business School in 2017, Adwaita took on the reins to launch Nykaa into an omnichannel model as Head-Retail, taking over nykaa’s store count from 5 to 35 in 16 months

Since 2019, she heads the fashion vertical as CEO – Nykaa Fashion.

Adwaita Nayar

CEO

Adwaita Nayar

Nykaa Fashion

Akhil Srivastava

Company: Parfait India
Position: Managing Director

Akhil Srivastava is the managing Director of Parfait India, a leading size inclusive lingerie and swimwear brand. He manages a team spread across Brand & Operations, Manufacturing, Product Strategy and Brand Building across the business lines and formats.

Akhil vast experience spanning over a decade, enables him to understand the varied demographics and complex consumer behaviour. Known for his skills in the areas of retail consulting, new store planning, visual merchandising, brand promotion, SCM and Logistics and others, Akhil has assisted plethora of brands across verticals both in India and abroad.

Prior to joining Parfait India, Akhil exhibited his extraordinary excellence at major consumer brand  companies including  Walmart, Landmark, Times of India and others to name a few.

He recently got accredited by Indian Railways for his achievements.

Akhil holds MBA in Marketing Masters in Fashion Bachelor of Science in Computer Technology Fashion Retail experience and a degree from NIFT Delhi, India’s Leading Fashion Institute.  He is always interested to learn new age ways to enhance consumer experience and lead generation, while crafting brand solutions that add value to the business.  An inspiring leader, he believes in mentoring and growing the team for sustained business growth.

Akhil Srivastava

Managing Director

Akhil Srivastava

Parfait India

Anil Menon

Company: Tata Starbucks
Position: GM - IT Innovation

I am an IT professional with 16 plus years of experience across Information Technology and Retail organizations. Currently moved as General Manager – IT innovation at Tata Starbucks. In my previous capacity as Head –IT, Trent Hypermarket Pvt. Ltd. I have worked extensively on the company’s transformational projects, Cloud & Mobility Platforms, Retail Analytics, Enterprise systems and Security & Information management systems.

Prior to Trent Hypermarket, I have worked with Cybage Software as a Solution Architect in the retail CoE focusing on digital and e-commerce solutions. Having worked with companies such as Future Group, Wadhwan Retail and Zensar Technologies has also given me vast techno-functional experience. In my career as a technology consultant, I feel extremely passionate about using the latest in technology to provide business solutions to accelerate growth.

The areas that challenge my interests are Artificial Intelligence, ML, Blockchain and robotics and I am always keen to enhance processes to up the customer experience in my organizations

Anil Menon

GM - IT Innovation

Anil Menon

Tata Starbucks

Arun Naikar

Company: Fabindia
Position: Head Ecommerce

Arun has over 2 decades of experience in varied sectors like Customer service, Corporate sales and Ecommerce with hands on expertise on growing business startups on B2B and B2C fronts. He has been on the internet and tech space since the start of his career & is hooked on to this medium that provides a potential change that it can bring in peoples’ lives.

Currently Heading E-commerce at Fabindia, he was responsible for setting up the Omni-Channel ecosystem which includes Logistics, Category, Store Integration, Customer Service & Technology,
He also spearheads Digital Marketing and drives the Omni-Channel P & L. Prior to this, he was the Business Head for e-tail in Landmark and has been associated with Sify & e-Office Planet in the past.

Arun Naikar

Head Ecommerce

Arun Naikar

Fabindia

Bhavish Sood

Company: 100Watts.Tech
Position: General Partner at Modulor Capital and Mentor 100Watts

Bhavish is the General Partner at Modulor Capital, a cross border fund that invests in HealthTech, and Enterprise Software sectors with a focus on IoT, Digital and AI/ML.

Prior to this, Bhavish spent more than 10 years as a Research Director with Gartner’s (NYSE: IT) with it software markets advisory service where he advised tech providers as well as large technology companies around the transformational impact of digital, analytics and data.Bhavish is an alumnus of IIM Bangalore and Welcomschool, Manipal.

Bhavish Sood

General Partner at Modulor Capital and Mentor 100Watts

Bhavish Sood

100Watts.Tech

Jacob Singh

Company: Grofers
Position: CTO

Jacob Singh is the CTO of Grofers – the largest online grocery retailer in India – where he heads the product & engineering team. His goal is to push innovation to the edges of the organization, where every member feels fully empowered to not just do, but think, dream, test and refine their own vision.

Some highlights of his work so far:

1. In 2 years, Scaled the tech organization from 80 to 220 people, $60MM to $500MM in GMV

2. Led agile transformation which moved the team from 2 months to 2-week releases and now into continuous deployment.

Previous to Grofers, he served as the country head of Acquia – the Drupal company – and held numerous roles across the US and India. Some of his accomplishments include:

1. Extend team of 70 members building enterprise CMS for clients such as Fox, Warner Bros, Novartis, and Pfizer.

2. Partnerships with major SIs including Wipro, Mindtree, TechM, TCS, Cognizant, Sapient Nitro

3. Keynoted all major Drupal conferences, regular speaker at eTailing and Open Source events.

 

Jacob Singh

CTO

Jacob Singh

Grofers

Karan Primlani

Company: MagicBricks
Position: Head - Corporate Dev, Operations and Business Head Owner Services

Karan has around two decades of years of work experience across a diverse range of roles and profiles. He is also an alum of the graduating MBA cohort of 2006 at Indian School of Business, Hyderabad. He has worked with leading brands like Deloitte, Knight Frank, Maytas, etc. in areas linked to sales, marketing, operations and strategy. Within Magicbricks he is handling a diverse portfolio of departments including Owner vertical where he is handling a large team across the online, telecalling & FOS to onboard & monetise owner properties to the platform, BFSI where he is handling a national team of managers who are offering services to banks in the E-Auction category and fulfilment of Home Loans, Operations which includes both Tele-Calling and On-Ground verification of properties, Alliances where he has teams connecting with brands with whom we share similar synergies & can create products to be offered to consumers across various stages of their journey and finally Corporate where he works closely with the CEO on the strategic outlook of the organisation & interdepartmental alignment to the overall vision of the company.

Karan Primlani

Head - Corporate Dev, Operations and Business Head Owner Services

Karan Primlani

MagicBricks

The Knowledge
TRIAD

ICS 2020 EDGE

Past Partners

 
 

Schedule

Program Agenda, Delhi Edition
2020-02-12
INTERNET COMMERCE SUMMIT - HALL-1
PHYGITS LIVE - HALL-2
INTERNET COMMERCE SUMMIT - HALL-1
PHYGITS LIVE - HALL-2
08:30 - 09:30
Registration & Breakfast
08:30 - 09:30
Registration & Breakfast
09:45 - 10:00
Introduction and ICS Delhi – A quick overview of how Internet is impacting businesses and its role in establishing #New Commerce Order. Insights on day’s agenda and what’s in store for Retailers, Brands and eCommerce Players

INDUSTRY EXPERT & SUMMIT HOST: Siju Narayan, Retail & Consumer Industries Business & Technology Practioner

09:45 - 10:00
Introduction and ICS Delhi – A quick overview of how Internet is impacting businesses and its role in establishing #New Commerce Order. Insights on day’s agenda and what’s in store for Retailers, Brands and eCommerce Players

INDUSTRY EXPERT & SUMMIT HOST: Siju Narayan, Retail & Consumer Industries Business & Technology Practioner

10:00 - 10:20
Research Presentation

Topic

The India Growth Story – How is Technology and digital transformation is driving business of the future
Advances in technology have changed the way we do business. India is going through a transformation, with disruptive innovations constantly at its doorstep in today’s digital ecosystem. With billions of connected devices and the resultant exponential data growth Internet Businesses are forced to adopt technology transformation with a view to harvesting data to gain and monetise insights.

PRESENTER:

10:00 - 10:20
Research Presentation

Topic

Future Consumer Outlook: Evolving Shopping channels, Consumer Behavior trends and emerging business concepts
How will Consumer behaviour evolve and what will they expect from brands, retailers & eCommerce players in the near future? This insightful research will assist in providing direction and stir creativity to prepare businesses for what lies ahead.

PRESENTER:

10:20 - 10:45
Keynote Address

Topic

Traditional to Digital – Reinventing your brand in the era of Internet
Some of the most popular companies sell products that have been a household name for a long time.
But how do these traditional brands adapt to a modern marketplace and evolving consumer trends

PRESENTER:

10:20 - 10:45
Keynote Address

Topic

Leveraging the Power of Cloud & AI to drive exceptional customer experience and increase business value
Brands today are struggling to adopt new capabilities due to integrating new applications into complex legacy environments. This is hindering many business’ ability to quickly alter their operating model, to improve customer experience, increase revenue and lower operating costs. Learn how cloud & AI are changing the game!

PRESENTER:

10:45 - 11:45
Inaugural Session

Topic

Customer First, Millennial Magic & Tech Innovations – Setting your business priorities for the #NewCommerceOrder

In today’s rapidly evolving business, putting the customer first strategy means businesses should be agile enough to meet the needs of an on-demand customer. Millennials are forcing businesses to continuously innovate and increase capabilities. How will the leadership set priorities in the digital age and What are the greatest challenges to a modern day leader?

 

10:45 - 11:45
Inaugural Session

Topic

Customer | Channel | Commerce – Unlocking the 3C’s of Digital Transformation in Retail

 

 

11:45 - 12:45
Table Talk

Topic

Roundtable Discussion on Payments

 

11:45 - 12:45
Table Talk

Topic

Roundtable Discussion on AI

 

12:45 - 13:45
STRATEGY TO WIN

Quickfire Insight

Topic

Traditional to Digital – Reinventing your brand in the era of Internet
Some of the most popular companies sell products that have been a household name for a long time. But how do these traditional brands adapt to a modern marketplace and evolving consumer trends

 

CHANGEMAKERS: How did India’s largest Omnichannel Eyewear Brand redefine business models to create better customer experience

 

INNOVATORS: How did a global retailer adapt to Indian consumer mindset by creating a right mix of product categories

 

TRANSFORMERS: The MAGIC of buying property online – How did India’s largest Real Estate Internet Company simplified home buying 

 

12:45 - 13:45
#Business Case 1

Marketing & Customer Centricy

Topic

Unlocking the importance of Customer-Centricity in evolving Brick & Mortar & Ecommerce Business
How does an organization pivot from brand-centric thinking to customer-centric thinking?
Role of technology & digital platforms in building a truly customer-centric approach.
Shifting from a marketing focus to putting a customer-centricity strategy at the heart of your business
Creating a seamless experience through a single view of your customer



 

12:46 - 13:45
#Business Case 2

Channels & Beyond

Topic

Engaging Customers seamlessly across touch points to bring a unified Shopping Experience!!
Understanding consumer trends and build a more seamless shopping environment whether in-store or any other channels. How to drive a unified marketing strategy that delivers ROI, engagement, conversion and loyalty. Merchandising strategy to build traction and increase sales revenue across various channels. Create a future action plan to overcome challenges & disruptions in the evolving customer expectations.

 

13:45 - 14:30
LUNCH & NETWORKING
13:45 - 14:30
LUNCH & NETWORKING
14:00 - 15:30
#Business Case 3

SupplyChain

Topic

How does a leading fashion brand sells in-store, marketplace and ecommerce by way of effective supplychain
Build a strategy that maximizes visibility across channels for a seamless customer experience Merchandising strategy aligning different channels for upsell and cross sell Data analytics of customer demand to ensure availability of stocks at store and warehouse.

 

14:01 - 15:30
#Business Case 4

Emerging Technologies

Topic

Resolving Customer Engagement with a personalised customer support across channels
Providing consistent customer support across a variety of channels to deliver personalized experiences Moving away from the traditional customer support systems like CRM, ticketing, etc to understand customer journey and ways to resolve the issues.

14:30 - 15:30
New-age Business Model

A set of presentations from Spunky founders who went against the grain to establish successful businesses on new paradigms. Get a view of their entrepreneurial journey, their preparations and their vision to future proof success

Topic

How did India’s largest Online to Offline Fashion Brand build strategies to prioritize profitability over the scale

 

Analysing the potential of Crafts beer consumption in Urban India, India’s newest Beer brand startup created strategy to build business model 

 

How two childhood friends bring inclusivity to fashion with their contemporary Indian wear online to offline business model

15:00 - 16:00
#Business Case 5

In-store Technologies

Topic

Using Smart Shop fittings to create customer friendly micro-environments
Use of powered shop fittings that customize the back drop lighting in various merchandise zones in-store. The same shop fittings power tablets that can scan products and give you information on the product and on related products. The power enabled fitting can empower you to order from the rack and get it delivered from the warehouse.

15:00 - 16:00
Startup Session Powered by 100 Watts

Topic

Role of Startups in bringing innovations in retail and eCommerce business

16:00 - 17:00
#Business Case 6

Payments

Topic

Contactless Payments
Contactless payment is the latest in secure technology by using RFID technology or near-field communication (NFC). It will help the customer spend less time at the cash counter and give them the freedom to shop more enhancing experience.

16:00 - 17:00
Marketing in the #NewCommerceOrder

Topic

What does it take to be a New-age CMO

17:00
Closing Remarks followed by Wine & Cheese Networking Session
17:00
Closing Remarks followed by Wine & Cheese Networking Session
Select date to see events.

Locations

VENUE

The Leela Ambience Gurugram

National Highway 8, Ambience Island, DLF Phase 3, Sector 24, Gurugram, Haryana 122002

Get to the venue

TRAIN

The nearby station is Moulsari Avenue Metro Station which is 0.5 kms from the hotel

AIRPORT

Nearest Airport: 5 kms / 15 minutes, While taking the taxi from Delhi Airport (DEL) to The Leela Ambience Gurugram is the fastest option

TAXI

While taking the taxi from Patel Nagar Station to The Leela Ambience Gurugram is the fastest option and takes around 19 min

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leela
HOTEL

The Leela Ambience Gurugram

The Leela Ambience Gurugram Hotel & Residences represents luxury living at it finest. One of the most vibrant 5 star hotels in Gurugram..

Gallery

Insights

It’s an interesting time for those making decisions about warehouse technology since automated systems have...
Today every business generates loads of customer data but often organisations do have the right...
Contactless technology revolutionizes everyday purchasing experiences of consumers throughout the world. This ramps up the...
Given the current competitive environment, every retailerwants to offer their customers as many product choices...
Same day delivery is the latest trend and a challenging service in the e-commerce industry....
With new innovative technologies, such as Artificial Intelligence (AI) and the Internet of Things (IoT),...
Kiran Komatla, Vice President–IT at Burger King India explains how technology and innovation are creating...
Digital payments have evolved hugely in recent years, with contactless payment cards technology and the...
Most retailers have tons of consumer digital data with little idea of how to use...
What will be cloud computing strategies for 2020 Cloud Computing have made an underlying promotion...