PHYSICAL Retail + eCommerce = Internet Commerce

Listen to more than 150 top innovators in ecommerce & retail discuss on topics ranging from trends to growth strategies, the platform hosts top executives from Retail, eCommerce and Omnichannel Retailers. The Summit provides a unique opportunity for big-box retailers and ecommerce companies to gain insights around marketing, technology, business operation and engage with the peers of Indian and International community.







ICS 2019



Internet Commerce Summit (ICS 2019) is a focused event where the internet commerce industry (product/retail and services) gets together to learn, grow and define the ecosphere of the internet business in the world's fastest growing market..

ICS Partners


Speakers at ICS

Pradyut Hande

Company: Netcore Solutions
Position: Senior Growth Marketer & Product Evangelist

Pradyut Hande

Senior Growth Marketer & Product Evangelist

Pradyut Hande

Netcore Solutions

Sat Vijayaraghavan

Company: Ajirasoft
Position: Chief Executive Officer

Sat Vijayaraghavan

Chief Executive Officer

Sat Vijayaraghavan


Soumya Kanta Padhi

Company: Indorient Financial Services Limited
Position: MD & CEO

Investment banking,Merchant banking, fund raising, advisory, structuring

Soumya Kanta Padhi


Soumya Kanta Padhi

Indorient Financial Services Limited

Niki Khokale

Company: Fountain9
Position: CEO and Co-founder

Niki is the CEO and cofounder of Fountain9 that specializes in automated AI based forecasting and optimization solution for companies that deal with scale and complexity of wide variety of products and vast distribution networks (for eg. retails, FMCG and ecommerce companies).

Prior to starting Fountain9, Niki worked in the US for 8 years and more recently at Google in San Francisco as the Head of Strategy and Analytics for Google Fiber. Before that she was with American Express in New York as the Director for Risk and Information Management. Her career has been focussed in the field of data science and its applications for solving various business problems ranging from forecasting demand, understanding customer segments to ROI optimizations and pricing strategies.

In terms of her education, she did masters in Information Systems Management from Carnegie Mellon in Pittsburgh with focus on machine learning and engineering in Electronics and Telecommunication from KJ Somaiya College of Engineering in Mumbai. She recently moved back to India and started Fountain9 earlier this year.

Niki Khokale

CEO and Co-founder

Niki Khokale


Jatin Gada

Position: Co-founder

Being from a business family background, I always felt of pursuing my career in business management.

My first 2 years of experience after graduation ( was at a Departmental store where I was responsible for optimizing business by setting up processes for buying, operational activities, training sales staff, control inventory, understand consumer demands and take new initiatives like changing the layout of the store and Visual merchandising. This experience helped me nurture my interest in retail and so I went for my post graduation in Retail Management.

Two years in B School helped me further develop my skills. With every week store visits to Big Bazaar, Pantaloons, Food bazaar I got practical exposure to Store operations management and SOP’s. I also undertook summer project with Big Bazaar. I also won awards in various intercollegiate competitions.

Then came along an opportunity to work with a start up firm called During my 4 years of experience, I learnt and took various initiatives of building Institutional Business, developing Vendor Network for categories like apparels, General merchandise and Electronic products. Post this I took up responsibility to develop Future Group’s online electronics store called Here I dealt with the Ezone team, understood the offline electronics business and then replicated the same online to optimise the electronics sales. Working closely with marketing team (BTL, ATL, SEM), Operations & Logistics (warehouse, Order life cycle), Customer service team, Call centre sales team, Technology, Finance and editorial team helped me understand their role better and develop myself further…

After Future Group, got opportunity to work in Tata Croma (winner of numerous retail practises awards) as buyer for Croma Stores. This has helped me understand offline and online retail to a large extent.

Now on Entrepreneurial Innings at, ecommerce consultancy firm.

Specialties: Business Development & Sales

Active Involvement in ‘Start Up Business’

Category Management (Buying & Merchadising, Assortment Planing, Inventory Allocation and Control)

Developing & Implementing Business processes

Vendor Tie Ups and Mgnt

Online catalogue & Content Mangt

REM, SAP R3, SAP CRM, ATG Platform, Tinla.


Category & Online Sales Manager

Jatin Gada


Jatin Gada

Mahima Kaul

Company: Coutloot
Position: Chief Operating Officer

I am creating the next generation of Online Sellers as the COO at Coutloot, India’s largest O2O platform for anyone in India to sell in just 30seconds.

We want to help small businesses grow by solving their problems through Internet technology. We fight for the little guy. Since our inception, we have helped millions of small businesses to achieve a brighter future.

An Engineer from Mumbai university, through my former professional experience at Nielsen India, I have acquired proficiency in the cross-functional realm of technology & FMCG consulting, supply chain management and analytics. My interest lies in a technically balanced understanding of these areas to build a seamless product for micro-entrepreneurs, providing a localized platform & quality supply straight from manufacturers internationally to help an offline retailer get his business digitized.

Mahima Kaul

Chief Operating Officer

Mahima Kaul


Bharath Sastry

Company: Vista Print
Position: CEO

Business & Marketing professional with 20+ years of experience in Driving Growth and Profits

Areas of Experience: Business Leadership, P&L Management, Brand Building, Advertising, Online Marketing, Online Product Management, New Product Launches, Sales, Analytics, Consumer Research

Industries: E-commerce, FMCG, Entrepreneurship

Bharath Sastry


Bharath Sastry

Vista Print

Junaid Ahmed

Position: Founder and CEO

Junaid Ahmed is the Founder and CEO of with over 18 years of experience in technology and eCommerce domain with a focus on building business verticals, exploring new avenues, strategic development to add efficiency and growth.

Prior to launching GetSetHome, Junaid was an integral part of BookMyShow team for over 12 years. He was heading Strategic Development for BookMyShow with a focus to add large format music and sporting events such as IPL, ICC World Cup, Formula 1, Sunburn and any more.

Junaid Ahmed

Founder and CEO

Junaid Ahmed

The Knowledge


Past Partners



Taj Santacruz, Mumbai
08:30 - 09:30
Registration & Breakfast
09:45 - 10:00
Introduction to ICS, Mumbai. Insights on how the internet has impacted businesses and its role in establishing the #NewCommerceOrder. A sneak preview of the topics and discussions on agenda.

INDUSTRY EXPERT & SUMMIT HOST: Siju Narayan, Retail & Consumer Industries Business & Technology Practioner

10:00 - 10:20
Research presentation


Predictions 2020 – Trends in online business
The retailer’s response to change: Innovate and Adapt, as always — especially as increasingly empowered customers set a high bar for what they expect from brands. The research presentation focusses on how brands will compete on data mastery, corporate values stances, technology savviness & digital supply chain.


Research presentation image
Sr. Forecast Analyst, TL, Forrester
10:20 - 10:40
Keynote Address


Unlocking the power of Customer Centricity through Data Science & Analytics
Find out how Data Science & Analytics can unlock the potential of enhanced customer intelligence – helping retailers win, increase operating efficiencies, find new sources of revenue. A dunnhumby presentation – World’s leading Analytics Firm for Retail.


Keynote Address image
Director – Business Development, dunnhumby
10:40 - 11:30
Inaugural Session


The Future of Consumer Business: How is India Shopping in Era of #NewCommerce

A few years from now consumers will interact with brands in a completely different way – all thanks to the zillion possibilities powered by the Internet and its adoption. Technology led business transformation will ensure brands & retailers keep working ways to engage with their customers. In this session, we focus on how businesses have adapted to change in the era of demanding Consumer and where do they see business in next 5 years.


MODERATOR: Siju Narayan, Retail & Consumer Industries Business & Technology Practioner



Inaugural Session image
Chief Executive Officer, CarWale
Inaugural Session image
Head of Business, Myntra & Jabong
Inaugural Session image
Sanjay Suri
Chief Technology Officer, Nykaa
Inaugural Session image
Chief Product Officer (CPO),
11:30 - 11:45
Keynote Address


Leveraging data to deliver customer experience and drive growth


Keynote Address image
CTO, Grofers
11:45 - 12:45
Thought Leadership Discussion

CXO high-level discussion on how data will transform


Customer Experience Excellence in a data driven economy

Customer expectations are evolving faster with the advent of technology and the stakes are higher – Customer delight is no longer the bar to achieve – Excellence by leveraging data is the new gold standard in Customer Experience. This CEO round table discusses the trends, methods & different aspects of Customer Experience Excellence in today’s world driven by data and its interpretation.

12:45 - 13:30

Quickfire Insight


CHANGEMAKERS: How did India’s largest Omnichannel furniture brand redefine business models to create better customer experience
SPEAKER: Hussaine Kesury,
Chief Category Officer,


INNOVATORS: AI-led Personalisation for E-Commerce to Scale 10x Growth
SPEAKER: Pradyut Hande,
Senior Growth Marketer & Product Evangelist, Netcore Solutions


TRANSFORMERS: CRM /Loyalty is dying. What next?
SPEAKER: Sat Vijayaraghavan,
CEO, Ajirasoft


13:30 - 14:15
14:15 - 14:45
New-age Business Models and Innovations on Internet

An exciting set of presentations from spunky founders who went against the grain to establish successful businesses on new paradigms. Get a view of their entrepreneurial journey, their preparation and their vision to future proof their success.


GetsetHome set to revolutionize the way individuals and businesses utilize home apartment rentals for their long and short term needs.
Junaid Ahmed, Co-Founder,


Enabling SME brands & Retailers to go online with an end-to-end approach
Jatin Gada, Co-Founder,

14:45 - 15:00
Exclusive Preview


Integrating your Offline & Online business to facilitate customer engagement and conversion
Vinay Hinge, CMO, GoFrugal Technologies Pvt. Ltd.


15:00 - 15:30
Startup Session powered by

Nurturing Innovation in Retail Industry through Technology


Role of startups in bringing innovations in retail and ecommerce business


Startup Session powered by image
Chief Mentor, 100Watts.Tech
Startup Session powered by image
Head-IT, Lifestyle Business, Raymond
Startup Session powered by image
Niki Khokale
CEO and Co-founder, Fountain9
Startup Session powered by image
Soumya Kanta Padhi
MD & CEO, Indorient Financial Services Limited
15:30 - 16:00
Cracking The Last Mile Code

Step by Step approach to create a successful last mile operation


The Future of Last Mile Fulfilment in the #NewCommerceOrder

Groundbreaking business concepts and advances in retail technology along with last mile delivery has grabbed the attention of Internet retailers. Logistics and last mile delivery both have become areas of superior concern as well as opportunity. The 30 minute session brings a perspective on how to create a truly seamless last mile operation and how do you actuate it in India


Cracking The Last Mile Code image
Chief Operating Officer, Scootsy Logistics Pvt. Ltd.
16:00 - 16:30
Fireside Chat

Customer 360 – The Tech Way


Leveraging technology to drive digital transformation in today’s fast-paced disruptive business environment



Fireside Chat image
Country Head - Modern Workplace, Microsoft India
Fireside Chat image
Sr. Vice President / Head-IT, Reliance Retail
16:30 - 17:15
Marketing in the #NewCommerceOrder BIG IDEAS


What Makes Some Content Go Viral?

Social Influence is now a new currency for building businesses. What’s the secret to making content people love? Influencer strategies evolve around tempting quizzes, lists and videos which can create a viral effect for a brand. The session will give insights on ways in which consumers use content to connect and create culture. This session will also explore how to build an audience, and once built, how to benefit from it.


Akshay Ambardar, Head – Digital Marketing, TATACLiQ

Harpreet Kaur, Marketing & Brand Strategy Consultant, India’s Leading Brands

Mahima Kaul, Co-Founder and COO,

Bharat Sastry, CEO,


MODERATOR: Subhajit Mazumder, Director, KPMG

17:15 - 17:30
Closing Remarks & Vote of Thanks
Select date to see events.



Taj Santacruz Mumbai

Chhatrapati Shivaji International Airport, T1, Off, Western Express Hwy, Navpada, Vile Parle East, Santacruz East, Mumbai, Maharashtra 400099

Get to the venue


The nearby station is Vile Parle Railway Station which is 2.3 kms from the hotel


Vile Parle East Bus Stop on Western Express Highway is 500 meters away.


Taj Santacruz is at a walkable distance from Domestic Airport Terminal 1


Taj Santacruz Mumbai

Taj Santacruz Mumbai is at the heart of the city’s financial and entertainment hub, located at a distance of approximately 2.3 km from the Chatrapati Shivaji International Airport and has a separate direct entrance and exit to domestic terminal.



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