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KNOWLEDGE REPORTS







Speakers at ICS 2021


Abheek Singhi

Senior Partner & Managing Director - Consumer, Retail, GrowthTech - Asia Pacific, The Boston Consulting Group

Aditya Ranade

Head of Design and Video, YourStory Media

Alok Arya

Head – Digital Marketing (Consumer Products), Piramal Group

Aman Srivastava

Sr. VP & Head of Marketing, SonyLIV at Sony Pictures Networks India

Amit Sawant

Head - Marketing, Corporate Communications, Fintech Strategy, Future Lifestyle Fashions

Amruta Subhash

Actor & OTT Star

Anvesha Poswalia

Head of Digital and E-commerce – Home Care, Unilever

Beerud Sheth

Co-Founder & CEO, Gupshup

Divya Dixit

SVP, Revenue & Marketing, ALTBalaji

Maanvi Gagroo

Actor & OTT Star


ICS 2021 CONTENT THEMES




ICS Themes

SETTING THE AGENDA OF INTERNET BUSINESS IN INDIA


STORE TO OMNIPRESENCE

✔ Your store strategy vs the online strategy – where to keep it similar and what to
differentiate

✔ Redefining your processes and technologies to make your brand more relevant

Know More

MARKETING & MEDIA

✔ Technology & personalisation

✔ Content Curation for D2C

✔ Print to digital media

✔ Social Media

Know More

SOCIETY & CULTURE

✔ E-Health & Services

✔ Education





Know More

COMMERCE & FINTECH

✔ Grow your product and service offerings to offer a full bouquet of choices and fulfilment level

✔ Expand to other markets – entry strategy and test market

✔ New age payments and future gazing

Know More

ICS Themes

SETTING THE AGENDA OF INTERNET BUSINESS IN INDIA


STORE TO OMNIPRESENCE

✔ Your store strategy vs the online strategy – where to keep it similar and what to
differentiate

✔ Redefining your processes and technologies to make your brand more relevant

Know More

MARKETING & MEDIA

✔ Technology & personalisation

✔ Content Curation for D2C

✔ Print to digital media

✔ Social Media

Know More

SOCIETY & CULTURE

✔ E-Health & Services

✔ Education





Know More

COMMERCE & FINTECH

✔ Grow your product and service offerings to offer a full bouquet of choices and fulfilment level

✔ Expand to other markets – entry strategy and test market

✔ New age payments and future gazing

Know More


Our Partners ICS 2021


 
OMNICHANNEL PARTNER
OMNICHANNEL PARTNER
ANALYTICS PARTNER
ANALYTICS PARTNER
E-Commerce Conclave Powered by
E-Commerce Conclave Powered by
Conversational Commerce Partner
Conversational Commerce Partner
Omnichannel CX Partner
Omnichannel CX Partner
 
 
MEDIA PARTNER
MEDIA PARTNER
MEDIA PARTNER
MEDIA PARTNER
ONLINE PARTNER
ONLINE PARTNER
 


Participating Companies


 
 

DIGITAL DEMOCRACY

ACCELERATING THE FUTURE OF ECOMMERCE


With digitalisation of businesses and customer affinity towards online commerce, eCommerce, D2C Brands and traditional businesses need to integrate more connected and seamless systems to generate more enriching experiences for customers at every touchpoint. As the digital economy accelerates, its effects will be felt from corporate boardrooms to the remotest regions, necessitating preparation for businesses to navigate the digital evolution successfully — and profitably.

ICS is India’s largest eCommerce Intelligence business event and brings together the path-breaking products, ideas, innovations, people and companies that are redefining enterprises and digital best-practices across industries and sectors. With four different themes — Services Commerce, Lifestyle Commerce, Marketing & Channels and Society & Culture — featuring some of the most renowned speakers and companies in areas from D2C, ecommerce and Retail to new-age marketing, e-services, and more, our conference sessions contain powerful content on eCommerce excellence — including trends, analyses, leader’s insights, discussions, and much more.

In its all-digital edition on October 6 and 7, 2021, ICS will be themed on ‘Digital Democracy: Accelerating the Future of eCommerce’, reflecting the far-reaching and transformative impacts technology has had on entire economies, industries, communities and consumer sets.


AgendaRegister
Background

Our Chairman


MANISH TIWARY
Vice President | India Consumer Business, Amazon India

Indian Consumers have evolved and their adaptability towards the market has notably changed over the last 2 decades. The last 5 years have been extremely remarkable for Internet business with data speeds touching the sky and orders flowing from the farthest of towns & villages


Our Speakers
Background

ONLINE REGISTRATION

Thank you for your interest to attend the Internet Commerce Summit on 06th – 07th October 2021 | All-digital. Please follow the below instructions to avail early bird offer.

  1. Please fill in the number of tickets you wish to buy
  2. Proceed for online payment and complete the registration process.
No. of DelegatesStandard RateEarly Bird offer
(valid till 16th September 2021)
1 delegateRs. 2,999 + taxesRs.1,599 + taxes
3 delegatesRs. 8,997 + taxesRs.4,797 + taxes
5 delegatesRs.14,995 + taxesRs.7,995 + taxes

Previous Partners


 
 

OUR PARTNERS 2021


Event Outlay

The ICS Edge

Over 1000 delegates from across the globe will join ICS in October to network, join in discussions, and participate in exclusive sessions to analyze newer technologies and innovations


CONTACT US


PARTNERSHIPS:
+91 9350897807

SPEAKERS:
+91 9718640009

EMAIL:
online@imagesgroup.in







    FOR ASSOCIATION & PARTNERSHIP, PLEASE CONTACT



    NORTH

    Vineet Chadha, +91 9350897807 | vineetchadha@imagesgroup.in
    Ekta Roy, +91 9811635408 | ektaroy@imagesgroup.in




    WEST

    Santosh Menezes, +91 9820371767 | santoshmenezes@imagesgroup.in
    Kratika Singh, +91 9833263797 | kratikasingh@imagesgroup.in




    SOUTH

    Suvir Jaggi, +91 9611127470 | suvirjaggi@imagesgroup.in
    Ashraf Alom, +91 9686014260 | ashrafalom@imagesgroup.in


    Background
    Virtual Program

    ICS Agenda 2021


    The five TECH ‘superpowers’ changing our world

    ‘Superpowers’ in the digital era takes a new meaning - five extraordinary technological capabilities that are transformative and unlocking game-changing opportunities. A lot of the things that we see now in 2021 could not be imagined even 3 years back. Let us see what can be possible in 2025 in the arena of Tech and Internet-enabled commerce.

    We discover the possibilities that are taking place in the world of tech through the eyes and minds of visionary leaders who are at the forefront of imagining and developing astonishing advancements in technology.

    1. Mobile: unprecedented reach
    2. Cloud: previously unimaginable scale
    3. AI: intelligence everywhere
    4. IoT: Connecting the digital and physical worlds
    5. Cybersecurity

    TECH PRESENTATION: As Disruptive As It Gets

    When you have an idea … and you want to build History

    “Man’s Audacity Turns Dream into Reality” – this is the snapshot from newspapers that reappeared recently when the world celebrated 50 years of the moon landing and the backstories credited this line to JFK who dreamt his moonshot.

    Our daily problems are a little smaller than landing man on the moon.

    But there are a lot – as a billion Indians face these problems. And that’s the moonshot these Founders aimed for. It is the stuff of legends how these entrepreneurs dreamt their vision and changed how India went about crossing its daily hurdles, aiming the power of Internet to make solutions for these - easier, enjoyable and more accessible – better access to a satisfying job, finding a companion for life, getting a fresh hot meal or grocery item delivered. And turning them into India’s most admired and valuable companies of the new age.

    This inspiring fireside chat will challenge entrepreneurs’ thinking to learn from the past, maintain defiance in the face of adversity, keep the grounded-ness and humility intact despite unimaginable success, draw inspiration from the Founders’ vision they had on day 1 and carried it through a decade long odyssey, renew our commitment to building better and better businesses that challenge the limits of entrepreneurship and scaling up, and finding newer purposes once you have achieved what you set out to do.

    • Sanjeev Bikhchandani
    • Co-Founder, Info Edge (naukri.com, jeevansathi.com, 99acres.com, shiksha.com, naukrigulf.com)
    • Co-founder, Ashoka University
    • Padma Shri Awardee

    In 2002, TIME named him one of the “People to Watch in International Business.”

    Sabeer Bhatia, the Inventor of Email and Co-Founder of Hotmail. Silicon Valley Entrepreneur.

    Sabeer Bhatia is the legendary Entrepreneur and technological Genius that everybody in the tech world and outside it, feels proud of. One of the top ten names you would think of when you hear web, computers, email. The ‘Inventor’ of Email and the legendary genius acclaimed for his business acumen in leading his idea to the greatest business deal of the last century, with no less than the biggest corporation in the world.

    • Their journey from a manufacturer-only mindset to leading innovation in retailing and e-commerce
    • What Internet technologies have they found most useful – in manufacturing, production processes, the product itself and in retailing
    • How did they capture the first mover advantage while making the transformation
    • How were the Digital & Technology decisions taken which called for major investments
    • How did they make the transition - did they go ‘all-in’ or take small steps to experiment
    • What does it take to convince the ‘old guard’ and the management who believes in the ‘golden ways’ of doing things
    • How can other legacy businesses catch up that are still uncertain to make the transition, following the success of these ‘first movers’

    Marketing Strategies in the Digital Age – Building Brand and Relevance

    Top marketers open up about their approach to digital marketing, integrating commerce with digital, building digital presence using hundreds of new technologies, tools, interfaces and mediums out there, and ensuring user fatigue does not set in.

    • changes in strategies in last 2 years to cope with the ‘new normal’
    • technologies that helped them most – in reach, visibility, consumer satisfaction, organic growth, category development, cost-cutting, revenue growth, profitability growth
    • strategies to create a commerce channel for the brand – marketplace, own e-delivery channel, online ordering
    • when to do it yourself and when to rely on a third party (e.g. Flipkart, Amazon, Myntra, Zomato, Bookmyshow)
    • with the digital ecosystem maturing, how best to seamlessly integrate payments, entertainment, e-commerce, delivery, user experience, after-sales, positive customer reviews
    • ensuring a unified brand ethos and authentic message across hundreds of channels – what you can control and what you can’t control - social media, digital advertising, influencers, viral videos, memes, Google SEO searches, Instagram pics, Twitter feeds, LinkedIn posts, Facebook stories
    • ways to manage a crisis – for example when the star footballer brushed aside bottles of a soft drink during the Press Conference and brand’s value dropped by 4 billion USD

    D2C has helped businesses survive and thrive in the pandemic, and the growth was remarkable as well. It is a game changer for almost all segments - healthcare, fashion, beauty, and more. 800+ brands have joined the D2C club - not only new brands and startups but traditional players are also establishing a strong presence in the D2C market. This makes sense as the country’s online shoppers base is likely to jump to 300 million in the next five years with 90% of the consumers from tier II cities and beyond. Last year, during the festival period alone, e-commerce giants, Amazon, Flipkart and various vertical players clocked nearly $9 billion sales, despite the pandemic onslaught. We look at how to scale up your journey to become a D2C player.

    FINDING (and FUNDING!) THE NEXT 100 UNICORNS - E-Commerce Investment Landscape

    India achieved the 100 unicorns mark  (that is out of 700 unicorns in the world) with a combined market value of $240 billion, in sectors from e-commerce and fintech to education, logistics and food-delivery. 18 unicorns this far in 2021. Zomato’s stunning IPO and Cars24 mega launch in the UAE with a dazzling launch display at Burj Khalifa in Dubai, were the obvious headturners.

    • What will it take to create the next 100 unicorns - for PE and VC investors to create wealth, for a growing tribe of e-Entrepreneurs to build on innovative ventures, and for the entire ecosystem to thrive
    • Hyper-growth and scaling – x to 10x growth. After achieving the Unicorn badge --> Growing into a Decacorn
    • What should be the next mission after becoming a Unicorn – purpose, values, vision, founder’s dream
    • Built to last - how to catalyze into becoming sustainably profitable businesses
    • With some sectors getting over-concentrated, which sectors are ripe for growth for the next set of unicorns
    • Keeping the innovation engine running constantly – Jeff Bezos still talks about the ‘fire’ and ‘passion’ of the ‘first day’
    • The next wave of IPOs – Building a successful Roadmap to an IPO. Zomato’s and PayTm’s successful showing opened the door – how can others build a successful route to market
    • With public money getting involved (through IPOs) – how to keep on top of greater public scrutiny + intervention by public authorities and regulatory bodies
    • Open innovation programs, corporate accelerators, venture capital arms, crowdfunding platforms, family offices, innovation contests, cohort programs of B-schools – other avenues to help create startups
    • How to ‘Invest’ In Your Investor – creating The Startup — VC Dialogue - trust, transparency, authenticity and respect
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    INTRODUCTION TO ICS 2020 AND A VIRTUAL TOUR OF VARIOUS ACTIVITIES AT ICS 2020

    Siju Narayanan, Chief Experience Officer, RexEmptor Consult

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    THE 2020 DIGITAL RETAIL CX: THE NUMBERS, THE INSIGHTS, AND THE OPPORTUNITIES

    Earlier this year, Forrester polled over three thousand Indian customers about their experiences with leading digital retail brands. What insights do the numbers reveal? How has the Indian consumer changed through the pandemic? And what opportunities lie ahead for digital retail brands in the sub-continent? Join Forrester analysts Amit Bhatia and Satish Meena to hear more about the state of digital retail CX this year and what prospects the future can bring

    Amit Bhatia, Senior Analyst (CX), Forrester India
    Satish Meena, Senior Forecast Analyst, Forrester India

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    CUSTOMERS & THE NEW REALITY – PREPARING THE BUSINESS FOR EVOLVING CONSUMER NEEDS, BEHAVIOURS AND EXPECTATION

    Saloni Nangia, President, Technopak

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    SUSTAINABLE. RESILIENT. PREPARED: BUILDING A RETAIL ECOSYSTEM FOR THE #NEWNORMAL

    Times have changed. Now, with the pandemic playing the cards, we hardly have any control over the market and its functions. Every retailer and brand is tweaking their working patterns to suit the need of the hour. What is the right approach to remain steady in business? How to navigate the rough seas without losing control?

    Paul Martin, Chairman Global Retail Group & UK Head of Retail, KPMG LLP

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    KEYNOTE ADDRESS - NEXT DIGITAL HORIZON: BUILDING CAPABILITIES FOR A NEW WORLD

    Manish Tiwari, VP, Amazon India

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    DELIVER COMMERCE EVERYWHERE – FREEDOM TO CUSTOMER TO CHOOSE YOU

    John Goldrick, Vice President, Commerce GTM and Strategy, SAP

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    OMNICHANNEL PLAYBOOK LAUNCH:

    by Piyush Chowhan, Retail Strategist Prof Subrat Sarangi, MICA

    1:00 pm remove 1:20 pm
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    PRODUCT DEMO BY ACUVER

    Sachin Bansal, Founder at Cuebook

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    CULTURE, CHANGE AND AGILITY: ENABLING CUSTOMER CENTRIC DIGITAL COMMERCE IN AN EVOLVING WORLD

    Vidya Laxman, Director Technology, TESCO

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    NEVER BEFORE SEEN NEXT GENERATION METHODS TO SCALE YOUR FASHION & LIFESTYLE BUSINESS

    Ganesh Subramanian, Founder & CEO Stylumia

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    PRODUCT DEMO BY SAP

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    SIX FEET ECONOMY: RE-ORIENTING RETAIL WITH A TECH SHOT

    Kumar Sambhav Verma, Sr. Vice President & Head OmniChannel - Asia, Bata
    Piyush Kumar Chowhan, Group Chief Information Officer, LuLu Group International
    Aniruddha Banerjee, Executive Committee Member & Senior VP - Supply Chain Management, Spencers Retail
    Jamshed K Daboo, Independent Advisor -Consumer, Retail, Hospitality
    Anil Shankar, CIO, Shoppers Stop
    Sunny Nandwani, Founder & Managing Partner, Acuver Consulting
    Moderated by Arun Gupta, Ex CIO, Master IT Strategist, Consultant, Coach & Mentor

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    TECHNOCREATIVITY: THE ROI OF CUSTOMERCENTRIC MARKETING IN A DIGITALLY DISRUPTED WORLD

    Amit Sethiya, CMO, SYSKA Group
    Prachi Mohapatra, CMO, FBB
    Sukhleen Aneja, CMO & Marketing Director, RB Hygiene, South Asia
    Jahid Ahmad,Head Digital, HDFC Bank
    Moderated by: Punit Modhgil,Marketer | Entrepreneur | Seeker

    5:05 pm remove 5:20 pm
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    PRODUCT DEMO BY CUTTING CHAI

    Reuben Pandian, Co-Founder & COO, Cutting Chai Technologies

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    DECODING CONSUMER IN THE #NEWNORMAL

    Rithish Saralya, VP - Engineering, RedBus
    Manoj Patel, House of Anita Dongre
    Swapnil Tripathi, Chief Business Officer, RailYatri.In
    Kunal Mehta, CIO & Startup Mentor
    Moderated by Subhajit Mazumdar, Director, Strategic Growth, Microsoft India

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    BUILDING A DIGITAL PAYMENT STRATEGY YOUR CUSTOMERS LOVE

    Mohit Gopal, SVP, Strategic Initiatives, PayU India
    Punit Chahar, Head of Digital & Mass Media, KOOVS.COM
    Somu Vadali, Chief Product, Tech and Data Officer, Hopscotch
    Kiran Komotla, Sr Vice President - IT, Burger King India Pvt. Ltd.
    Moderated by Vinay Hinge, Trusted Advisor to Retailers on Technology and Operations

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    MEASURING CUSTOMER EXPERIENCE FOR YOUR BUSINESS THROUGH INNOVATIVE STRATEGIES

    Priya Subramani, Sr. Director, Walmart Labs

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    CONVENIENCE, PERSONALIZATION AND OMNICHANNEL - THE KEYS TO COPE WITH THESE CHALLENGING TIMES

    Sat Vijayaraghavan, CEO, Ajirasoft

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    NEW COMMERCE HORIZON ON INTERNET - The True Convergence of Customer Experience and Commerce in the connected world

    Vikram Idnani, Sr. Vice President and Head-IT - Reliance Retai
    Sandeep Jabbal, VP-IT, Jubilant FoodWorks Ltd.
    Ankit Madhogaria, Head, Demand Generation, PUMA
    Vipin Ramesh Killedar, Co-founder and Director Commerce Sapours Technologies
    Moderated by: Vishal Kapil, CTO, Fashion Industry

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    HOW BIGBASKET TURNED THE COVID CRISIS INTO AN OPPURTUNITY

    Ajay Thyagarajan, Category Marketing Manager, Bigbasket
    Subramanian M S, Head of Category Marketing and Analytics, Bigbasket.Com

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    INNOVATING & REINVENTING INTERNET BUSINESS MODELS TO BUILD PRODUCTS AND SERVICES THAT HAVE & WILL REDEFINE CUSTOMER EXPERIENCE AND BEHAVIOUR SHIFT

    Arun Jayraman, Marketing Head, BigBasket
    Sudeep Nayak, VP & Head of Engineering, PayU
    Soumya Kant, Founding Member, Clovia.Com
    Ali Hussein, CEO, Eros Now
    Ramneek Khurana, Co-Founder Product, Lenskart.com
    Moderated by: Rohit Paranjpe, Co-Founder & CEO, SugarBox

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    WHAT SHOULD BE YOUR ECOMMERCE STRATEGY TO CONNECT AND ENGAGE WITH YOUR CUSTOMER ACROSS DIFFERENT CHANNELS

    Arun Naikar, Head - Ecommerce, FAB India
    Pooraan Jaiswal, CTO for TBZ
    Anurag Saxena, Head IT, Biba India
    Tanay Agarwal, MD, Skipper Furnishing
    Hussaine Kesury, Chief Category Officer, Pepperfry
    Sandeep Mistry, Vice President, Head - IT, Aditya Birla Fashion and Retail Ltd.
    Moderated by: Navin Joshua, Founder, Green Honchos

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    PRODUCT DEMO BY XCELLHOST

    Samir Jhaveri, Managing Director, XcellHost Cloud Services

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    NEW CHANNELS, NEW CUSTOMERS, HOW DO YOU REACH, BUILD TRUST AND ENGAGE WITH CUSTOMERS ACROSS CHANNELS THROUGH A OMNICHANNEL STRATEGY

    Rajgopal Nayak, CTO, Metro Brands
    Ramneek Khurana, Co-Founder Product, Lenskart.com
    Atul Shivnani, Head - Ecommerce & Digital, BodyShop
    Ranjan Sharma, CIO, Head SCM & Captive Ecommerce Business & QA, Best Seller India
    Moderated by: Venkat Nott, Founder & CEO, Vinculum

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    CASE STUDY BY CLEVERTAP: MAXIMISING E-COMMERCE ENGAGEMENT WITH REAL-TIME INSIGHTS AND INDIVIDUALISATION.


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    SCRIPTING ARTIFICIAL INTELLIGENCE (AI) IN YOUR BUSINESS - THE PATH TO COGNITIVE RETAIL – APPLYING AI TO CREATE EXPERIENCE ACROSS VALUE CHAIN

    David Zakkam, VP Analytics, Swiggy
    Dipayan Chakraborty, Head - Analytics, Myntra
    Moderated by: Siju Narayan, Chief Experience Officer, RexEmptor Consult


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    October 6-7, 2021 | All-digital


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