ICS 2020



Internet Commerce Summit (ICS 2020) is a focused event where the internet commerce industry (product/retail and services) gets together to learn, grow and define the ecosphere of the internet business in the world's fastest growing market..

Partners at ICS Delhi


Speakers at ICS Delhi

Abhinav Mahajan

Company: Maspar
Position: Director

Abhinav is a seasoned retail industry profession with a demonstrated history of working across function in the retail industry. Skilled in Business Planning, Retail, Store Management, Business Development, and Marketing Strategy. Abhinav has graduated from University of the Arts London.

Abhinav Mahajan


Abhinav Mahajan


Adwaita Nayar

Company: Nykaa Fashion
Position: CEO

Adwaita Nayar is part of the founding team of Nykaa..

After completing her B.A. in Applied Mathematics from Yale University, Adwaita worked with financial services in Bain Consultancy in New York. With the launch of Nykaa in 2012, she returned to Mumbai to help with the setup of the business, playing an instrumental role in developing strategy across technology, product and marketing.

Finishing her MBA from Harvard Business School in 2017, Adwaita took on the reins to launch Nykaa into an omnichannel model as Head-Retail, taking over nykaa’s store count from 5 to 35 in 16 months

Since 2019, she heads the fashion vertical as CEO – Nykaa Fashion.

Adwaita Nayar


Adwaita Nayar

Nykaa Fashion

Akhil Srivastava

Company: Parfait India
Position: Managing Director

Akhil Srivastava is the managing Director of Parfait India, a leading size inclusive lingerie and swimwear brand. He manages a team spread across Brand & Operations, Manufacturing, Product Strategy and Brand Building across the business lines and formats.

Akhil vast experience spanning over a decade, enables him to understand the varied demographics and complex consumer behaviour. Known for his skills in the areas of retail consulting, new store planning, visual merchandising, brand promotion, SCM and Logistics and others, Akhil has assisted plethora of brands across verticals both in India and abroad.

Prior to joining Parfait India, Akhil exhibited his extraordinary excellence at major consumer brand  companies including  Walmart, Landmark, Times of India and others to name a few.

He recently got accredited by Indian Railways for his achievements.

Akhil holds MBA in Marketing Masters in Fashion Bachelor of Science in Computer Technology Fashion Retail experience and a degree from NIFT Delhi, India’s Leading Fashion Institute.  He is always interested to learn new age ways to enhance consumer experience and lead generation, while crafting brand solutions that add value to the business.  An inspiring leader, he believes in mentoring and growing the team for sustained business growth.

Akhil Srivastava

Managing Director

Akhil Srivastava

Parfait India

Akshay Sharda

Position: Head - Digital Marketing

Experienced & result oriented Digital Marketer & Growth Hacker with the ability to lead marketing team and develop, execute & improve original marketing campaigns. Professional with a MBA focused in Marketing. Over a career of 4+ years as a proficient in brand building through market research, insight development, and consumer campaigns. Always looking for new ways to get the most from new marketing technologies.

Akshay Sharda

Head - Digital Marketing

Akshay Sharda

Amit Kalia

Company: REVV
Position: VP Marketing

A consumer focused Brand & Communication professional with 14+ years of experience in brand creation, creative, media, PR & e-commerce.

Amit has a proven track record of delivering successful marketing and brand campaigns to deliver on business and consumer tasks across diverse industries.

With a unique blend of Traditional media, Digital, Social & e-commerce marketing expertise, Amit brings in integrated marketing approach to solve consumer tasks backed by deep understanding of research

Amit Kalia

VP Marketing

Amit Kalia


Anil Menon

Company: Tata Starbucks
Position: GM - IT Innovation

I am an IT professional with 16 plus years of experience across Information Technology and Retail organizations. Currently moved as General Manager – IT innovation at Tata Starbucks. In my previous capacity as Head –IT, Trent Hypermarket Pvt. Ltd. I have worked extensively on the company’s transformational projects, Cloud & Mobility Platforms, Retail Analytics, Enterprise systems and Security & Information management systems.

Prior to Trent Hypermarket, I have worked with Cybage Software as a Solution Architect in the retail CoE focusing on digital and e-commerce solutions. Having worked with companies such as Future Group, Wadhwan Retail and Zensar Technologies has also given me vast techno-functional experience. In my career as a technology consultant, I feel extremely passionate about using the latest in technology to provide business solutions to accelerate growth.

The areas that challenge my interests are Artificial Intelligence, ML, Blockchain and robotics and I am always keen to enhance processes to up the customer experience in my organizations

Anil Menon

GM - IT Innovation

Anil Menon

Tata Starbucks

Anu Anand

Company: SAP
Position: Customer Experience Solution Advisor

Anu Anand is an SAP Customer Experience Solution Advisor, who has been architecting the front office transformational journeys of customers across industries. In the last 5 years at SAP Anu has spear-headed many transformation engagements in Retail and CPG for SAP CX customers.

Anu Anand

Customer Experience Solution Advisor

Anu Anand


Arun Naikar

Company: Fabindia
Position: Head Ecommerce

Arun has over 2 decades of experience in varied sectors like Customer service, Corporate sales and Ecommerce with hands on expertise on growing business startups on B2B and B2C fronts. He has been on the internet and tech space since the start of his career & is hooked on to this medium that provides a potential change that it can bring in peoples’ lives.

Currently Heading E-commerce at Fabindia, he was responsible for setting up the Omni-Channel ecosystem which includes Logistics, Category, Store Integration, Customer Service & Technology,
He also spearheads Digital Marketing and drives the Omni-Channel P & L. Prior to this, he was the Business Head for e-tail in Landmark and has been associated with Sify & e-Office Planet in the past.

Arun Naikar

Head Ecommerce

Arun Naikar


The Knowledge


Past Partners



Program Agenda, Delhi Edition
08:30 - 09:30
Registration & Breakfast
09:35 - 09:40
Introduction and ICS Delhi – A quick overview of how Internet is impacting businesses and its role in establishing #New Commerce Order. Insights on day’s agenda and what’s in store for Retailers, Brands and eCommerce Players

INDUSTRY EXPERT & SUMMIT HOST: Siju Narayan, Retail & Consumer Industries Business & Technology Practioner

09:40 - 10:00
Research Presentation by Forrester


The India Growth Story – How is Technology and digital transformation is driving business of the future
Advances in technology have changed the way we do business. India is going through a transformation, with disruptive innovations constantly at its doorstep in today’s digital ecosystem. With billions of connected devices and the resultant exponential data growth Internet Businesses are forced to adopt technology transformation with a view to harvesting data to gain and monetise insights.

PRESENTER: Satish Meena, Sr. Forecast Analyst, Forrester

Research Presentation by Forrester image
Satish Meena
Sr. Forecast Analyst, Forrester
10:00 - 10:20
Research Presentation by Technopak


Future Consumer Outlook: Evolving Shopping channels, Consumer Behavior trends and emerging business concepts
How will Consumer behaviour evolve and what will they expect from brands, retailers & eCommerce players in the near future? This insightful research will assist in providing direction and stir creativity to prepare businesses for what lies ahead.

PRESENTER: Saloni Nangia, President, Technopak

Research Presentation by Technopak image
Saloni Nangia
President, Technopak
10:20 - 11:10
Inaugural Session


Customer First, Millennial Magic & Tech Innovations – Setting your business priorities for the #NewCommerceOrder

In today’s rapidly evolving business, putting the customer first strategy means businesses should be agile enough to meet the needs of an on-demand customer. Millennials are forcing businesses to continuously innovate and increase capabilities. How will the leadership set priorities in the digital age and What are the greatest challenges to a modern day leader?


SPEAKERS : Lalit Agarwal, CMD, V-Mart Retail Limited
Soumya Kant, Founding Member,
Tarun Tiwari, Director Product, NYKAA
MODERATOR: Siju Narayan, Retail & Consumer Industries Business & Technology Practioner
11:10 - 11:30
Keynote Address By SAP


Commerce Reinvented – Reimagine everything, from shopper engagement to business models

Consumers expect a new type of individualized experience, where commerce is seamless on any channel, gratification is instant, and technology is invisible. Know how to use digital at every turn in the consumer shopping journey and how retailers are innovating shopper engagement across all physical and digital touchpoints – not just a single transaction.


PRESENTER : Krishnan Chatterjee, Chief Customer Officer and Head of Marketing, SAP

11:30 - 12:30
Table Talk


What’s better than Acquiring a New Customer?

Retention is the new lever to growth


SPEAKERS : Saikat Sinha, Head of Marketing, Droom Technology
Swapnil Tripathi,
Chief Business Officer,
Akshay Sharda,
Head of Digital,
Amit Kalia,
Vice President Marketing, Revv Cars
Deepak Tuli,
CBO, MakeMyTrip
Jacob Singh,
CTO, Grofers
Shishir Gupta,
Director and Founder at Kalki/
Vishesh Khurana,
Co-founder, Shiprocket
Deepanshu Manchanda,
Co-Founder & CEO, ZappFresh
Bindu Arora,
Vice President Marketing, Enhance
MODERATOR: Jay Magdani,
Head – Product, CleverTap
12:30 - 12:50
Keynote Address by Netcore


AI-Led Personalization for E-Commerce to Scale 10X Growth
Today’s digitally-informed and demanding e-commerce customers demand greater context. Greater value-for-effort. That’s why brands need to personalize the entire customer journey across various digital touchpoints such as websites, mobile apps, email, and social media. How can e-commerce businesses transform new users into brand loyalists?

PRESENTER: Pradyut Hande, Senior Growth Marketer & Product Evangelist, Netcore

Keynote Address by Netcore image
Pradyut Hande
Senior Growth Marketer & Product Evangelist, Netcore Solutions
12:50 - 13:30
Panel Discussion by Zendesk


Creating a Culture of Customer Centricity and Engagement to drive better Customer Experience
With focus on Customer, brands and retailers are under pressure to re-invent and re-define organizations to be more customer-centric. This discussion will focus on the culture-change needed to transform Customer Experience Management. The discussion will also focus on building trust through effective engagement to increase Customer Life-time Value.


SPEAKERS : Arun Naikar, Head Ecommerce, Fabindia
                        Akhil Srivastava, Managing Director, Parfait India
                        Abhinav Mahajan, Director, Maspar
                        Sandeep Jabbal, VP-IT, Jubilant FoodWorks Ltd.
                        Anil Menon, GM – IT Innovation, Tata Starbucks
                        Vikram Idnani, Sr. Vice President / Head-IT, Reliance Retail
MODERATOR: K T Prasad, Country Director, Zendesk
13:30 - 14:15
14:00 - 15:00

Everywhere Commerce – Making every interaction shoppable, across the entire customer journey.

 Powered by


Anu Anand
Customer Experience Solution Advisor, SAP
Surinder Pal Nanda
Partner, EY
14:15 - 15:15
LIVE CASE STUDIES by Vinculum & CleverTap


The Secret Sauce into Nykaa’s Success Story and 5X faster Go-to Market
Hear the case study on how Nykaa partnered with Vinculum to go Omnichannel and Scale Faster!


SPEAKERS : Gaurav Tejwani, Product Head, NYKAA
                         Venkat Nott, Founder and CEO, Vinculum Group
MODERATOR: Ranjit Satyanath, CIO, Infiniti Retail Ltd. (Croma)



How Dineout Attained a 154% Growth in GMV During Great India Restaurant Festival (GIRF)
Hear the casestudy of how Dineout partnered with CleverTap to register a phenomenal growth.


SPEAKERS : Sahil Jain, Co-founder & Head-Sales, Dineout
MODERATOR:Raghav Kumar, Head Customer Marketing, CleverTap
15:15 - 15:30
Keynote Address by CleverTap


Retention is the new lever to growth


Keynote Address by CleverTap image
Jay Magdani
Head - Product, CleverTap
15:30 - 16:05

Quickfire Insight


Visionaries in their own right, some entrepreneurs are trendsetters too. Here’s our special panel dedicated to these outstanding technology-enhanced product and service revolution.


CHANGEMAKER: Hostel living can be a trendy alternative. It is an affordable option, as well. Zostel tells us how it has innovated this trend to make it rise up to the occasion and demand.

SPEAKER : Dharamveer Singh Chouhan, Co-founder & CEO, Zostel



TRANSFORMER: The MAGIC of buying property online – How did India’s largest Real Estate Internet Company simplified home buying

SPEAKER : Karan Primlani, Head – Corporate Dev, Operations and Business Head Owner Services, MagicBricks


16:05 - 16:50
Startup Session Powered by 100 Watts


Role of Startups in bringing innovations in retail and eCommerce business


SPEAKERS : Bhavish Sood, General Partner at Modulor Capital and Mentor 100Watts
Priya George, Consultant, Co-Founder, Sentient Scripts
Vishal kapil, CTO, Marks and Spencer Reliance India Ltd.
Sunny Nandwani, Founder and CEO, Acuver Consulting
MODERATOR: Ranjit Satyanath, CIO, Infiniti Retail Ltd. (Croma)
16:50 - 17:30
Marketing in the #NewCommerceOrder


What does it take to be a New-age CMO

The new-age CMO is the one who interprets consumer behaviour with prowess and brings to the front possibilities that are tailormade to the customer in every way. But how does he/she do it? What is the mantra to become the new-age CMO? This session has all the insights you would need to up your A-game!


SPEAKERS : Kanika Mittal, Business Head, Twitter India
                        Kanika Nijhawan, Head of Marketing, Reebok
                        Gautam Kapoor, Co-Founder & COO, Shiprocket
                        Rahul Garg, CEO & Founder, Moglix
                       Subhajit Mazumder, Director, KPMG
MODERATOR: Punit Modhgil, Marketer at large
Closing Remarks
Select date to see events.



The Leela Ambience Gurugram

National Highway 8, Ambience Island, DLF Phase 3, Sector 24, Gurugram, Haryana 122002

Get to the venue


The nearby station is Moulsari Avenue Metro Station which is 0.5 kms from the hotel


Nearest Airport: 5 kms / 15 minutes, While taking the taxi from Delhi Airport (DEL) to The Leela Ambience Gurugram is the fastest option


While taking the taxi from Patel Nagar Station to The Leela Ambience Gurugram is the fastest option and takes around 19 min


The Leela Ambience Gurugram

The Leela Ambience Gurugram Hotel & Residences represents luxury living at it finest. One of the most vibrant 5 star hotels in Gurugram..



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