Slide DIGITAL DEMOCRACY THINK FORWARD, TO GROW BIGGER Growth is the paradigm of success, and what better than to expand our businesses beyond the traditional horizon. As businesses expand their presence on web, we need to think big, and expand at the right time, and with the right vision. Know More

ICS 2021 CONTENT THEMES




ICS Themes

SETTING THE AGENDA OF INTERNET BUSINESS IN INDIA


STORE TO OMNIPRESENCE

✔ Your store strategy vs the online strategy – where to keep it similar and what to
differentiate

✔ Redefining your processes and technologies to make your brand more relevant

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MARKETING & MEDIA

✔ Technology & personalisation

✔ Content Curation for D2C

✔ Print to digital media

✔ Social Media

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SOCIETY & CULTURE

✔ E-Health & Services

✔ Education





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COMMERCE & FINTECH

✔ Grow your product and service offerings to offer a full bouquet of choices and fulfilment level

✔ Expand to other markets – entry strategy and test market

✔ New age payments and future gazing

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DIGITAL DEMOCRACY

THINK FORWARD, TO GROW BIGGER


Growth is the paradigm of success, and what better than to expand our businesses beyond the traditional horizon. As businesses expand their presence on web, we need to think big, and expand at the right time, and with the right vision. At present India’s business sector for internet business areas is developing yearly at a fast pace of 51% and is jettisoning offline commerce at an alarming pace and switching to E-commerce for most, if not all buys.

With digitalisation of businesses and customer affinity towards online commerce, D2C Brands, Retailers & eCommerce companies need to integrate more connected and seamless systems to generate a more enriching experience for customers at every touchpoint – FAST, SEAMLESS, EFFICIENT, CUSTOMIZED AND PERSONALIZED, and MULTITUDE OF CHOICES, is the new mantra

Internet Commerce Summit in its 5th edition is India’s largest ECOMMERCE SUMMIT and brings together the people and companies that are redefining the businesses on the web. Our content spans more than 20+ topics, covering all industries touched by Web and technology. With 4 different themes featuring some of the most renowned speakers and companies in areas from D2C, ecommerce and Retail to new-age marketing, e-services, and more. The sessions explore various ways that we can expand your online business – what are the success mantras and pitfalls of doing so. We explore how we can invest in growth …


AgendaRegister
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Our Previous Chairman


MANISH TIWARY
Chairman | Internet Commerce Summit 2020
Vice President | Amazon India

Indian Consumers have evolved and their adaptability towards the market has notably changed over the last 2 decades. The last 5 years have been extremely remarkable for Internet business with data speeds touching the sky and orders flowing from the farthest of towns & villages


Past Speakers
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Retail & Etail’s most influential

STARTUP-TECH PITCH SESSION

Let the world know your innovation journey, the concept and your ability
to bring in a change




Our Ambassadors at ICS 2020


Internet Technology Conclave



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Customer Insights Conclave



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ONLINE REGISTRATION

Thank you for your interest to attend the Internet Commerce Summit on 04th – 05th August 2021 at Conrad, Bengaluru. Please follow the below instructions to avail early bird offer.

  1. Please fill in the number of tickets you wish to buy
  2. Proceed for online payment and complete the registration process.
No. of DelegatesStandard RateEarly Bird offer
(valid till 28th February 2021)
Early Bird offer
(valid till 30th April 2021)
1 delegateRs. 15,000 + taxesRs.7,500 + taxesRs.10,000 + taxes
3 delegatesRs. 30,000 + taxesRs.20,250 + taxesRs.27,000 + taxes
5 delegatesRs.75,000 + taxesRs.30,000 + taxesRs.40,000 + taxes

 


Our Partners


 
Huawei
IBM
ORACLE
UIPATH
Dunnhumby
SAP
Clevertap
Netcore
Vinculum Group
Green Honchos
Sugarbox
PAYU
Acuver Consulting
ZENDESK
Stylumia
FM Logistic
UNI Commerce
ZEBRA
 

OUR PARTNERS 2020



What's in it for you to attend?


BRANDS

The building blocks of retail

  • Just being present at the online or offline touchpoint is no more the right way to commerce. It is now important to be able to diversify and make your presence felt at every juncture.
  • Brands need to amp their retail game and in order to get more business insights and trend outlook in #NewNormal
  • Here’s How India's largest Omnichannel furniture brand: Pepperfry redefined business models



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RETAILERS

Expanding the horizon of retail

  • Find new ideas for business growth and diversification. Churn out inspiring thought trails and weave a dialogue with the stalwarts of the industry.
  • Learn first-hand from them and share your thoughts too, to create a platform for the exchange of ideas.
  • Get a sneak peek into the latest retail trends with us:

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OMNICHANNEL

Bringing the retail world closer to the customer

  • Building your own supplier base, enrolling with a technology provider who can review and revive your working capacity, and meeting to discuss business possibilities, you can do it all at our platform.
  • This platform is designed to help you interact with the right minds to make your business a growing opportunity.
  • Listen to what the experts are saying about omnichannel becoming the need of the hour at our latest Omnichannel Super Saturday webinar

Register Now

E-COMMERCE

Making 'retail at a click' possible

  • Gather insights and knowledge about new trends of business from leading speakers and become a part of the power-packed knowledge sharing podium to analyse your business more closely in order to mould it for success.
  • There is no stopping you from building meaningful conversations and you can gain immense thought-starter points too.
  • Read Forrester’s insights into how India is preparing for online retail.


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The Program

8 World Class speakers will provide the most useful hints about your next projext and give you a fresh breeze of true inspiration for special ideas and innovative concepts.

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The ICS Edge

Over 1000 delegates from across the globe will join ICS in October to network, join in discussions, and participate in exclusive sessions to analyze newer technologies and innovations


CONTACT US


PARTNERSHIPS:
+91 9867408070

SPEAKERS:
+91 9831043010

EMAIL:
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    FOR ASSOCIATION & PARTNERSHIP, PLEASE CONTACT



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    Background
    Virtual Program

    Agenda 2020

    DAY - 1


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    10:00 am remove 10:10 am
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    INTRODUCTION TO ICS 2020 AND A VIRTUAL TOUR OF VARIOUS ACTIVITIES AT ICS 2020

    Siju Narayanan, Chief Experience Officer, RexEmptor Consult

    10:10 am remove 10:30 am
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    THE 2020 DIGITAL RETAIL CX: THE NUMBERS, THE INSIGHTS, AND THE OPPORTUNITIES

    Earlier this year, Forrester polled over three thousand Indian customers about their experiences with leading digital retail brands. What insights do the numbers reveal? How has the Indian consumer changed through the pandemic? And what opportunities lie ahead for digital retail brands in the sub-continent? Join Forrester analysts Amit Bhatia and Satish Meena to hear more about the state of digital retail CX this year and what prospects the future can bring

    Amit Bhatia, Senior Analyst (CX), Forrester India
    Satish Meena, Senior Forecast Analyst, Forrester India

    10:35 am remove 10:55 am
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    CUSTOMERS & THE NEW REALITY – PREPARING THE BUSINESS FOR EVOLVING CONSUMER NEEDS, BEHAVIOURS AND EXPECTATION

    Saloni Nangia, President, Technopak

    11:00 am remove 11:25 am
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    SUSTAINABLE. RESILIENT. PREPARED: BUILDING A RETAIL ECOSYSTEM FOR THE #NEWNORMAL

    Times have changed. Now, with the pandemic playing the cards, we hardly have any control over the market and its functions. Every retailer and brand is tweaking their working patterns to suit the need of the hour. What is the right approach to remain steady in business? How to navigate the rough seas without losing control?

    Paul Martin, Chairman Global Retail Group & UK Head of Retail, KPMG LLP

    11:30 am remove 11:55 pm
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    KEYNOTE ADDRESS - NEXT DIGITAL HORIZON: BUILDING CAPABILITIES FOR A NEW WORLD

    Manish Tiwari, VP, Amazon India

    12:00 pm remove 12:15 pm
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    DELIVER COMMERCE EVERYWHERE – FREEDOM TO CUSTOMER TO CHOOSE YOU

    John Goldrick, Vice President, Commerce GTM and Strategy, SAP

    12:20 pm remove 12:40 pm
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    OMNICHANNEL PLAYBOOK LAUNCH:

    by Piyush Chowhan, Retail Strategist Prof Subrat Sarangi, MICA

    1:00 pm remove 1:20 pm
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    PRODUCT DEMO BY ACUVER

    Sachin Bansal, Founder at Cuebook

    1:25 pm remove 2:00 pm
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    CULTURE, CHANGE AND AGILITY: ENABLING CUSTOMER CENTRIC DIGITAL COMMERCE IN AN EVOLVING WORLD

    Vidya Laxman, Director Technology, TESCO

    2:10 pm remove 2:25 pm
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    NEVER BEFORE SEEN NEXT GENERATION METHODS TO SCALE YOUR FASHION & LIFESTYLE BUSINESS

    Ganesh Subramanian, Founder & CEO Stylumia

    2:30 pm remove 2:40 pm
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    PRODUCT DEMO BY SAP

    2:50 pm remove 3:50 pm
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    SIX FEET ECONOMY: RE-ORIENTING RETAIL WITH A TECH SHOT

    Kumar Sambhav Verma, Sr. Vice President & Head OmniChannel - Asia, Bata
    Piyush Kumar Chowhan, Group Chief Information Officer, LuLu Group International
    Aniruddha Banerjee, Executive Committee Member & Senior VP - Supply Chain Management, Spencers Retail
    Jamshed K Daboo, Independent Advisor -Consumer, Retail, Hospitality
    Anil Shankar, CIO, Shoppers Stop
    Sunny Nandwani, Founder & Managing Partner, Acuver Consulting
    Moderated by Arun Gupta, Ex CIO, Master IT Strategist, Consultant, Coach & Mentor

    4:00 pm remove 5:00 pm
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    TECHNOCREATIVITY: THE ROI OF CUSTOMERCENTRIC MARKETING IN A DIGITALLY DISRUPTED WORLD

    Amit Sethiya, CMO, SYSKA Group
    Prachi Mohapatra, CMO, FBB
    Sukhleen Aneja, CMO & Marketing Director, RB Hygiene, South Asia
    Jahid Ahmad,Head Digital, HDFC Bank
    Moderated by: Punit Modhgil,Marketer | Entrepreneur | Seeker

    5:05 pm remove 5:20 pm
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    PRODUCT DEMO BY CUTTING CHAI

    Reuben Pandian, Co-Founder & COO, Cutting Chai Technologies

    5:05 pm remove 5:20 pm
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    DECODING CONSUMER IN THE #NEWNORMAL

    Rithish Saralya, VP - Engineering, RedBus
    Manoj Patel, House of Anita Dongre
    Swapnil Tripathi, Chief Business Officer, RailYatri.In
    Kunal Mehta, CIO & Startup Mentor
    Moderated by Subhajit Mazumdar, Director, Strategic Growth, Microsoft India

    1:00 pm remove 1:20 pm
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    BUILDING A DIGITAL PAYMENT STRATEGY YOUR CUSTOMERS LOVE

    Mohit Gopal, SVP, Strategic Initiatives, PayU India
    Punit Chahar, Head of Digital & Mass Media, KOOVS.COM
    Somu Vadali, Chief Product, Tech and Data Officer, Hopscotch
    Kiran Komotla, Sr Vice President - IT, Burger King India Pvt. Ltd.
    Moderated by Vinay Hinge, Trusted Advisor to Retailers on Technology and Operations

    2:05 pm remove 3:15 pm
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    MEASURING CUSTOMER EXPERIENCE FOR YOUR BUSINESS THROUGH INNOVATIVE STRATEGIES

    Priya Subramani, Sr. Director, Walmart Labs

    2:10 pm remove 2:25 pm
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    CONVENIENCE, PERSONALIZATION AND OMNICHANNEL - THE KEYS TO COPE WITH THESE CHALLENGING TIMES

    Sat Vijayaraghavan, CEO, Ajirasoft

    5:30 pm remove 5:30 pm
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    NEW COMMERCE HORIZON ON INTERNET - The True Convergence of Customer Experience and Commerce in the connected world

    Vikram Idnani, Sr. Vice President and Head-IT - Reliance Retai
    Sandeep Jabbal, VP-IT, Jubilant FoodWorks Ltd.
    Ankit Madhogaria, Head, Demand Generation, PUMA
    Vipin Ramesh Killedar, Co-founder and Director Commerce Sapours Technologies
    Moderated by: Vishal Kapil, CTO, Fashion Industry

    4:40 pm remove 5:10 pm
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    HOW BIGBASKET TURNED THE COVID CRISIS INTO AN OPPURTUNITY

    Ajay Thyagarajan, Category Marketing Manager, Bigbasket
    Subramanian M S, Head of Category Marketing and Analytics, Bigbasket.Com

    5:15 pm remove 5:50 pm
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    INNOVATING & REINVENTING INTERNET BUSINESS MODELS TO BUILD PRODUCTS AND SERVICES THAT HAVE & WILL REDEFINE CUSTOMER EXPERIENCE AND BEHAVIOUR SHIFT

    Arun Jayraman, Marketing Head, BigBasket
    Sudeep Nayak, VP & Head of Engineering, PayU
    Soumya Kant, Founding Member, Clovia.Com
    Ali Hussein, CEO, Eros Now
    Ramneek Khurana, Co-Founder Product, Lenskart.com
    Moderated by: Rohit Paranjpe, Co-Founder & CEO, SugarBox

    1:10 pm remove 2:10 pm
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    WHAT SHOULD BE YOUR ECOMMERCE STRATEGY TO CONNECT AND ENGAGE WITH YOUR CUSTOMER ACROSS DIFFERENT CHANNELS

    Arun Naikar, Head - Ecommerce, FAB India
    Pooraan Jaiswal, CTO for TBZ
    Anurag Saxena, Head IT, Biba India
    Tanay Agarwal, MD, Skipper Furnishing
    Hussaine Kesury, Chief Category Officer, Pepperfry
    Sandeep Mistry, Vice President, Head - IT, Aditya Birla Fashion and Retail Ltd.
    Moderated by: Navin Joshua, Founder, Green Honchos

    2:15 pm remove 2:35 pm
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    PRODUCT DEMO BY XCELLHOST

    Samir Jhaveri, Managing Director, XcellHost Cloud Services

    2:40 pm remove 3:40 pm
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    NEW CHANNELS, NEW CUSTOMERS, HOW DO YOU REACH, BUILD TRUST AND ENGAGE WITH CUSTOMERS ACROSS CHANNELS THROUGH A OMNICHANNEL STRATEGY

    Rajgopal Nayak, CTO, Metro Brands
    Ramneek Khurana, Co-Founder Product, Lenskart.com
    Atul Shivnani, Head - Ecommerce & Digital, BodyShop
    Ranjan Sharma, CIO, Head SCM & Captive Ecommerce Business & QA, Best Seller India
    Moderated by: Venkat Nott, Founder & CEO, Vinculum

    3:45 pm remove 4:15 pm
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    CASE STUDY BY CLEVERTAP: MAXIMISING E-COMMERCE ENGAGEMENT WITH REAL-TIME INSIGHTS AND INDIVIDUALISATION.


    5:00 pm remove 5:50 pm
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    SCRIPTING ARTIFICIAL INTELLIGENCE (AI) IN YOUR BUSINESS - THE PATH TO COGNITIVE RETAIL – APPLYING AI TO CREATE EXPERIENCE ACROSS VALUE CHAIN

    David Zakkam, VP Analytics, Swiggy
    Dipayan Chakraborty, Head - Analytics, Myntra
    Moderated by: Siju Narayan, Chief Experience Officer, RexEmptor Consult


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