Making Internet RELEVANT for STORES – Crafting the Internet Experience for Our Retail Stores

Internet can not only enable our digital footprint via the e-store, website or app where sales happen and brand gets built, but can also be a very valuable asset to increasing the Customer Experience and Fulfilment inside our stores.

A new way to look at Internet for Brick-n-Mortar:

• Customer experience curated with Digital integration and power of Internet in our Stores
• ‘Physical Meeting Points’ made effortless for the customer with integration of tech and digital:
  • Wayfinding and In Store Navigation
  • Digital Self-Service Kiosks in Stores
  • Digital Signage and Engagement
  • Range Experience and Exploration
  • In Store Analytics and Computer Vision
  • Collection Experience (Click & Collect)
  • Returns & Waiting Experience
  • Future Store Experience