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Shouldering tech-change in the healthcare domain

Over the last few years, we have seen a massive positive change in providing health-tech solutions to patients. As the use of the internet is becoming more widespread, smartphones more accessible, affordable and with various modes of digital payments, MediBuddy believes that in the coming few years, they are on the right path to providing the best-in-class healthcare services.

MediBuddy is India’s largest digital healthcare platform. It gives users 24×7 access to high-quality healthcare on their fingertips. MediBuddy helps its users consult specialist doctors, order medicines and book lab tests from the comfort of their homes. It is also a partner to several leading corporate customers in the country and helps their employees access multiple healthcare benefits. MediBuddy users have access to online doctor consultations, wellness, preventive care services, fitness and hospitalization offered by its pan-India network of healthcare providers. Accessible both as an online portal as well as a mobile app, MediBuddy gives its users unparalleled, real-time access to all their health benefits anytime and from anywhere.

With a partner network of over 90,000 doctors, 7000 hospitals, 3000 diagnostic centres and 2500 pharmacies covering 23,000 pin-codes in India, and a 1000-member team located across 22 Indian cities, MediBuddy has catered to the healthcare needs of 3Cr Indians & attends to the needs of over 35,000 Indians daily across the length and breadth of the country. The venture has so far raised over $50 million from India Life Sciences Fund III, LLC, Bessemer Venture Partners, Rebright Partners, TechMatrix Corporation, DeNA networks, Milliways Fund LLC, Mitsui Sumitomo (MSIVC), TEAMFund LP, JAFCO Asia Fund, FinSight Ventures, ALES Global Japan, Beyond Next Ventures, Makita Corporation and Facebook’s angel investors, Anand Rajaraman and Venky Harinarayan. MediBuddy is led by Co-Founders Satish Kannan & Enbasekar, as CEO and CTO, respectively. We spoke to Satish Kannan, Co-Founder & CEO, MediBuddy to understand the healthcare problems the brand is looking to solve with their offerings.

Getting there
We also have web-based consultation for the users in tier 3 and 4 cities of India, who may not be familiar with the concept of mobile applications however have access to the internet. We have removed the necessity of using a mobile application by providing an easy-to-use web service to cater to their healthcare needs.

Additionally, COVID-19 has been a tailwind situation. Like demonetization was to digital payments, COVID-19 is making an adaption of online health exponentially faster. More and more individuals are now open to talking to a doctor online. We at MediBuddy strongly believe that entry to healthcare for an individual will start with teleconsultation and then move to physical consultation, labs and others as required. The outlook that we share is, with technology by our side, we can provide quality healthcare access to millions of people. What motivates us is the direct impact that we create in making our customers lives healthy and happy. This year we will continue to help more patients across the country, and we are working towards making consults easier for our customers and provide services in the most remote areas of the country.”

Customer ready
With a customer-first attitude, MediBuddy offers a comprehensive platform to our customers that delivers on the promise of a digital healthcare future. The objective is to satisfy the rising digital experience expectations of customers while providing high-quality healthcare services across the country. As first movers in this space, MediBuddy is experienced and equipped to be at the forefront, to help millions of Indians to access high-quality healthcare.

With diverse offerings for all stakeholders of the healthcare industry through a ‘phygital’ approach, MediBuddy makes discovering, accessing, utilizing, and monitoring healthcare seamless, real-time, and virtually paperless, encapsulating user experience right from discovery to service delivery.

*This is an excerpt from an exclusive interview with MediBuddy, which was earlier carried in the Phygital Magazine.

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