WORKSHOP 2
(attendance is by separate PAID registration)
Skyrocket customer interaction & engagement with fresh digital & personalised customer journey innovations – exceptional, insightled CX strategies which will drive commercial success & lasting results.
This hands-on workshop will provide valuable insights into various CX strategies, help you understand personas, and delve into the customer journey.
You will have the opportunity to analyze real-life case studies, participate in a mock customer research session, and engage in rich discussions with your peers. Our goal is to equip you with the tools and knowledge needed to create a customer-focused team that drives business success.
Workshop Module:
- Why CX?
- Re-imagining CX Strategy
- Understand Levers for an effective CX Strategy
- Various Models for CX Transformation Program
- How to go about designing your customer journey
- CX Tools for Measurement and detailing the ROI
- CX Assessment Checklist
- How to be a successful CX leader
Workshop Leaders:
- Piyush Chowhan, Retail Industry Leader & CIO
- Mohit Mathur, CX Expert & CDO
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