What is ICS
Internet Commerce Summit (ICS) has been conceptualised as a premium new technologies forum that showcases cutting-edge and relevant solutions for multiple industries. The debut edition of ICS Dubai focuses on the four pillars of next-gen digital commerce: E-COMMERCE & D2C, OMNICHANNEL RETAIL, MARTECH, and FINTECH & PAYMENTS.
ICS Dubai will reveal how E-commerce players can leverage these multiple trends to build brand power and drive sales.
Who should attend
ICS Dubai will bring actionable insights and showcase the latest, cutting-edge technologies that will enable retailers to grow their business post pandemic. Retailers, brands, eCommerce players, industry experts and retail vendors from across the Middle East and global markets will hear from thought-leaders, discover innovative technology and learn how to take their business into the next decade. All entrepreneurs, professionals, brands and companies directly or indirectly connected to the region’s digital commerce ecosystem will find ICS Dubai a powerful venue for category-specific intelligence, tailored networking and business development opportunities.
Connect with Top Decision Makers Influencing Digital Commerce in the Middle East
ICS Dubai will host the creme de la creme of the region’s digital commerce leaders and innovators as Speakers at the Conference
Rahul Jagtiani
Rahul is Group Director, Digital at Landmark Group, the region’s leading retail and hospitality conglomerate, operating over 2,200 outlets in over 21 countries. With a workforce of 48,000 people, Landmark has over 40 homegrown and franchise brands in the Middle East and India, catering to a diverse family audience.
Rahul leads Group strategy for Ecommerce, IT, Analytics and Loyalty Assets at Landmark Group. Under his leadership the Group drives its robust omni-channel business with 9 of its biggest
homegrown brands online and it’s first online-only fashion offering – Styli. He is closely involved in the strategic development of the Group’s retail business in the Middle East and India and is a Board Member of Landmark Retail and Landmark Arabia.
In his current role, Rahul is responsible for driving an integrated roadmap for ecommerce, technology, data management and CRM. His portfolio also includes the ‘Shukran’ rewards program, which is the Middle East’s biggest loyalty offering with over 21 million members, across 9 countries and 43 brands.
Rahul is an alumnus from the Georgetown University, United States of America.
Rahul Jagtiani
Group Director – Digital
Landmark Group
Andrey Dorosh
Head of Retail Marketing
Samsung
Tatiana Rahal
Tatiana Rahal was appointed as the first female Managing Director of talabat UAE in December 2021, having previously been responsible for the Oman market in her capacity as Managing Director since 2019 and Corporate Performance Manager in 2017. Today, Tatiana’s role is focused on driving talabat UAE’s business performance across its operations including technology & innovation, logistics, sustainability and corporate responsibility, just to name a few.
Prior to joining talabat, Tatiana held the position of Senior Associate at global strategy consulting firm Strategy& (formerly Booz & Company), where she got the opportunity to work on a diverse set of projects in Berlin, Dubai and Qatar.
Tatiana has an undergraduate degree in Economics from the American University of Beirut and a Masters’ Degree in Global Marketing Communication from Emerson College in the USA, where she started her professional career.
Tatiana Rahal
Managing Director
talabat UAE
Aditya Singh
Head - Jewellery International Business
Titan Company (Tanishq)
Stevi Lowmass
CEO & Founder
The Camel Soap Factory
Damien Corcoran
Damien Corcoran is the Chief Executive Officer of Grandiose Supermarket, a premium grocery supermarket chain under the Ghassan Aboud Group.
Corcoran brings a wealth of global experience with his career spanning 13 years from some of the leading supermarket and fresh food retailers. Besides his overarching experience across technology startups and restaurant chains, Corcoran held the role of Regional Director for leading British retailer Sainsbury’s. Corcoran recently also spearheaded International business US chain Whole Foods Market, a part of Amazon, as Vice President.
Prior to his growth in the segment of retail, Corcoran had a military career and rose through the ranks into senior leadership roles.
Corcoran is also a Board Director of a non-profit foundation with a philanthropic vision to continue using his platform to help those in need around the world.
Damien Corcoran
CEO
Grandiose Supermarket
Sanjeev Madavi
Sanjeev Madavi is a seasoned business leader with over 25 years of global experience in Digital transformation, Innovation, New business ventures and Operational Excellence across multiple industries. He is passionate about digital-driven enterprises and speaks regularly on new-age business ecosystems and technology innovation for the future. He is an avid proponent of the joint business and technology ambidexterity and has received several accolades and recognitions including the 2021 Legend CIO Award from World CIO Forum and the 2019 Supply Chain & Logistics Technology Leader of the Year award.
He currently serves as the Group Chief Digital Transformation Officer for Khimji Ramdas Group in Oman driving their business transformation agenda using digital models, strategies and 4IR emerging technologies. Sanjeev is a recognized leader in turning businesses into digital enterprises and executing business transformation with organizational change. Sanjeev excels in delivering a positive impact to the bottom line using his global experience in business and technology leadership, Strategy & Governance, Process Excellence, Future-driven Technology roadmaps, Innovation based Enterprise Solutions and Business Entrepreneurship.
Sanjeev is a Civil Engineer and an MBA from the Indian Institute of Management at Ahmedabad and has completed several executive leadership programs, including Harvard’s Building Capability with PDIA, Stanford GSB LEAD program in Corporate Innovation and most recently the Wharton School’s Corporate Governance and Boardroom Credentials. He is currently pursuing his Doctorate in Business Administration from Swiss Business School on the topic of ‘Adopting Digital Agility for Organizational growth amongst middle east Enterprises.’
Specialties: Enterprise Digital Transformation, Technology Vision & Strategy; Corporate Innovation Strategy; Turning businesses digital; New Business Ventures; National Platforms and Digital Ecosystems; Management and Technology Consulting; IT Portfolio, Program and Project Management; Enterprise & Cloud Architecture Design; Technology Change Management; Enterprise Data Analytics and BI; Enterprise Systems Lifecycle Management; Certified Internal Auditor; Certified Supply Chain Specialist; Lean Six Sigma and CIP; Logistics and Supply Chain models design; Global Network Planning and Capability building for the future
Sanjeev Madavi
Group Chief Digital Transformation Officer
Khimji Ramdas
Sarisha Ved
Founder
F5 Global
Jacques Wessel Rheeder
Accomplished and dynamic CEO with over 20 years’ experience successfully driving growth and change for multiple retail businesses, from start-ups to $BN companies, across the Middle East, US, Europe and Africa. Strategic key change-agent with proven ability to turn-around failing fashion and apparel companies, overhaul product development processes, build new supplier and procurement relationships, and institute promotional strategies, effectively repositioning declining brands. Exceptional leadership experience across P&L Management, product sourcing, store operations management, buying and financial planning, as well as forecasting trends that keep consumers coming back for more. E-Commerce set up specialist from concept to fully functional platforms.
Jacques Wessel Rheeder
MD
THREADS - part of the GEMS Education Group
Glen Radojkovich
Glen has been in Executive Leadership positions for 20+ years, implementing a variety of curricula across primary and secondary levels in New Zealand, Singapore, South Korea, and the UAE.
His early commitment to excellence was demonstrated as the Headmaster of Pinehurst School in New Zealand where he spent 10 years. The school received recognition as Cambridge University International Examinations’ ‘Top School Award’ for the last nine consecutive years of his tenure.
He is very familiar with both the International Baccalaureate (IB) and Cambridge University International Examinations. He was the former Chairman of the IB Heads Association and Chairman of the Cambridge University International Examinations. In recognition, he was a recipient of a bursary from Cambridge University for his commitment to leadership and curriculum development.
Glen has also been an advisor to Ministries of Education in five countries and has been invited to speak at numerous international conferences.
Most recently he has been a Head of School/CEO in Dubai, where his school was a finalist in IB school of the year and was selected as one of the top ten schools in Dubai.
Glen Radojkovich
Deputy Director of Education, Director of IB & UK Schools
Taaleem
Leena Khalil
Leena Khalil is the co-founder and founding shareholder of Mumzworld.com, responsible for the developmental strategy and growth of the business across the Middle East. Leena, relocated to region in 2009. Previously worked in London in Investment banking focus on technology fund raising both through IPOs and Private placements. Leena later moved to work in business process outsourcing helping local government optimize processes and customer service through the utilizing of technology.
Leena is also a major shareholder in Andador Babywear, a leading distributor of baby supplies in the GCC with customer in Saudi, Kuwait, Egypt and the UAE
Graduated from Cambridge University with a BA in Electric Engineering, Leena is kept busy by running a rich schedule for her children Hana, Ahmad and Jude.
Leena Khalil
Co-Founder & CCO
Mumzworld
Brandon Rowberry
Brandon Rowberry is the CEO of Aster DM Healthcare – Digital Health. Under Brandon’s leadership, Digital Health was set up as an independent business and merges both the physical door and digital door to access healthcare as a seamless experience from simple virtual consults to e-ICUS at home. The business integrates digital transformation, technology and innovation as core pillars to deliver enhanced patient centric services and enable wider access. Driving the digital roadmap for the entire group of companies, he plays a crucial role in developing capabilities across the organzation’s existing presence across the globe.
Mr. Rowberry has led the creation, investment, launch and growth of dozens of businesses over his career. He also currently acts as an advisor and board member of a number of companies and private equity firms focused on improving people’s lives around the world.
Until the end of 2020, Mr. Rowberry served as an executive in Strategy & Planning at the Abu Dhabi Investment Authority (ADIA), one of the world’s largest sovereign wealth funds. Prior to ADIA, he was an executive leader and significant investor in healthcare, serving as a Vice Chair at the world renowned Mayo Clinic and as the VP of Innovation Development at United Health Group (the world’s largest healthcare company). He was responsible for growing a broad healthcare focused portfolio as well as a sustainable innovation culture.
Brandon Rowberry
CEO - Digital Health
Aster DM Healthcare
500+
Attendees
300+
Companies
150+
Speakers
100+
C-Suite Attendees
100+
Exhibitors
ICS Content Themes
D2C & Omnichannel
eCommerce
FinTech
MarTech
ICS Content Themes
D2C & Omnichannel
eCommerce
FinTech
MarTech
What are the Takeaways?
Our session themes cover more than 20 topics, covering all industries touched by technology & digital transformation. All the sessions at ICS Dubai will focus on four broad themes, and feature some of the most renowned speakers and companies in areas from retail and brands to marketing, the future of work, entertainment, mobility, and much more.
Who will be there?
ICS Dubai will be attended by the Middle East’s top CXOs across industries and sectors. From the C-Suite down to key enablers and decision makers overseeing business- and digital-transformation will be participating as both speakers and delegates at the event.
The event will present exciting business development opportunities for digital solutions companies in multiple ways:
- Showcasing your products and services to decision makers looking for custom solutions
- Networking with peers and potential partners to expand your business
Conference Schedule
MAIN STAGE
Welcome and Introduction: to MENA’s Inaugural edition of INTERNET COMMERCE SUMMIT
MAIN STAGESharing the big picture thought on the Theme: ‘Digital Democracy : Accelerating the Future of E-Commerce’
Digitization: Way forward for MENA Retail
MAIN STAGETechnology has been evolving faster than ever today and so are consumers. While existing business models are still playing catch up, new business models are emerging rapidly to cater to this widening gap. As both traditional and online businesses are getting disrupted and challenged, the recipe to success is no longer a clear formula. The fundamental pillars of retail – assortment, engagement, experience, channel & fulfilment, may still be the same but digitization has certainly disrupted each of these pillars. We aim to shed light on some proven trends that have created value in the recent years, such as leveraging data and AI or Connected Commerce, as well some promising upcoming ones, such as the Metaverse, that players in MENA retail industry should pay attention to in order to survive disruption. Further, we would like to share our perspective on what are some fundamentals that businesses can anchor themselves on today as they look to pivot towards the future as well as some common challenges & pitfalls to avoid on this long journey ahead.
Accelerate Digital Transformation for Your Business and Make the Power of Internet Work With 3x Efficiency
MAIN STAGE- Outlook for the Ecommerce and Digital industry over next 5 years: 2023-2028
- Trends that will define the future of e-commerce in this decade and ideas on increasing the consumption pie
THE MENA CATALYST – Accelerating the Future of e-Commerce through a New Age of Digital Democracy
MAIN STAGE- Evangelizing the 4th Industrial Revolution (4IR) – advances in AI, cloud computing, robotics, 3D printing, IoT, advanced wireless technologies, quantum computing
- The Future of Lifestyle Management – AI, Robots, Apps, Deep Machine Learning commanding how we work, sleep, learn, socialize, entertain
- Vision, Values, and Velocity – Middle East’s vision of 2071
- Internet for Human Development - means to achieve social and economic equality, inclusiveness, access to market choices
- Internet for the Environment – fighting waste, building energy efficiency, green initiatives, achieving climate change goals, environmental and sustainability goals of enterprises, promoting a recyclable and circular economy
- Internet Freedom promoting Human Capabilities in the Digital Age - empowering Entrepreneurs to build newer businesses, greater opportunities for work, increasing livelihoods offering choice of work across greater range of time and distances, greater choices and flexibility to Consumers
- Make Commerce Human – Choices, Accessibility, Ease, Opportunities
- Smart homes, Connected automobiles, Intelligent appliances - allowing people to have more time at hand to do things they really enjoy that give them greater fulfilment
- How the ‘Internet Leadership’ has helped Middle East score Social and Economic benefits
CXOs Conclave: MENA’s ‘The Internet Way’: The Opportunity, Challenges, and Success Stories
MAIN STAGEMiddle East in already a digital powerhouse. Technology is no longer a vertical of the MENA economy; it is a horizontal enabler of every MENA economic sector, from transportation to education. For the world’s largest tech multinationals, regional banks, and garage startups, the Middle East presents a large and rapidly growing opportunity. MENA leaders have walked the talk on Technology becoming a pillar of their knowledge economies by investing five times more in IT than the U.S government, in proportion to their GDP.Case in point being UAE and Saudi - being laser-focused on AI, genomics, and blockchain, and technology is writ large on disrupting numerous industries, including food, transport, financial services, healthcare, real estate, and this is just the beginning.How do we take this exponential growth opportunity ahead, what are the pitfalls to watch, and how we can accelerate ideas to transform our businesses into digital powerhouses and capture a bigger consumption pie of the digital economy.
Evolving to the Next-Generation of Omnichannel Retailing
MAIN STAGELast year, global online retail sales surpassed $5 trillion dollars – that number is expected to grow by 56% over the next four years, reaching more than $8 trillion dollars in 2026.A leading unified customer experience platform has come out with the 3 top retail trends in 2023, that will be integral to online retail success next year.Retail trend #1: An omni-channel approach The customer journey is far from linear – consumers jump from one channel to another throughout their day and expect a consistent brand experience along the way.Retail trend #2: User generated content Research shows that consumers crave a more authentic experience online and trust other customers more than they trust ads, making UGC a crucial component of a successful online strategy. Ninety percent of consumers claim UGC holds more influence over their buying decision than other marketing and sales content.Retail trend #3: Live video Live video is still catching on, but it will grow in popularity as consumers seek more personalized experiences online. Last year, live video shopping in China drove $300 billion in sales in 2021 and is expected to deliver nearly $480 billion by the end of this year.Let’s discover how these trends can capture value and create profitable marketing, sales, and service strategies for your online business.
Making Internet RELEVANT for STORES – Crafting the Internet Experience for Our Retail Stores
MAIN STAGEInternet can not only enable our digital footprint via the e-store, website or app where sales happen and brand gets built, but can also be a very valuable asset to increasing the Customer Experience and Fulfilment inside our stores.A new way to look at Internet for Brick-n-Mortar:
- Customer experience curated with Digital integration and power of Internet in our Stores
- ‘Physical Meeting Points’ made effortless for the customer with integration of tech and digital:
- Wayfinding and In Store Navigation
- Digital Self-Service Kiosks in Stores
- Digital Signage and Engagement
- Range Experience and Exploration
- In Store Analytics and Computer Vision
- Collection Experience (Click & Collect)
- Returns & Waiting Experience
- Future Store Experience
How Internet Can Help Scale New Markets, Reach International Customers, and Help Establish on a Global Scale
MAIN STAGEWe learn how these companies have driven sales in newer markets, grown sales in same markets, broadened their appeal to reach a new segment of customers and used newer channels combining the best of traditional retail and digital enabled commerce:setting up their online websites, digital payment mechanisms, international campaigns, shipping and logistics, order fulfilment, combining their strengths with marketplaces and aggregators. …
MENA’s Iconic Entrepreneurs : Lessons in Creating a Valuable Business, and Brands That Have Created a New Identity for the Middle East
MAIN STAGE
WORKSHOP
MAIN STAGE
“Traversing The Metaverse World – Setting The New World Of Engagement”
MAIN STAGECovering step by step guide to building your brand on Metaverse. Live examples / Case studies on successful Metaverse deployment.
How To Design The Right UX For The Digital Centric And Mobile-First Customer
MAIN STAGEAre you being served – Why UX is now as or more important than marketing or customer serviceSurfing experience (on mobile) is the new currency for brand love. And people are 100 times more impatient online, than they are in physical realityYour customer is always on their phone. Many of us still make the mistake of prioritizing web first.The truth is, if your offerings and user interface isn’t optimized for mobile, you’ll miss out on a ton of conversions.
- Why you should design for mobile first
- Expert tweaks to apply that will lead to a massive increase in conversions
- Why you should keep things clear and simple without overdoing your design
From E-Commerce To V-Commerce: Exploring The Future Of Virtual Shopping Experiences
MAIN STAGE
The New Age of Banking and Fintech – Emergence of a Digital World of Financial Services
MAIN STAGE“Banking is necessary, but banks are not”, Bill Gates said in 1994 when he was Chairman of Microsoft.As if Online Banking and then Mobile Banking weren't enough change to last for a few decades, the industry’s drive to satisfy customer’s constant and insatiable need for information has recently driven us toward Real-Time Deposits, Mobile Payments and Branch-less Banking, Apps for every conceivable need of Financial Planning.In recent years, the number of financial services around banking has exploded, which has led to a decentralisation of the finance industry, with a myriad of third parties.How are banks, new-age fintech companies, insurance companies gearing up to offer the new-age banking experience in the digital world:
- What digital innovations and best practices have worked in marked increased in customer satisfaction?
- How has been the ROI on investments in digital and technology?
- What are the latest products and innovations that will mark a profound change in how banking is done and how customers buy financial products?
- Digital inclusion and financial education platform for teens and youth (under 18) – Creating money-smart teens before they become your full-fledged customers
Curating the Next Level of Customer Experiences
MAIN STAGE#The Power of Curated Customer Experiences on Sales and Profits #Adapting to Consumer Expectations in the Digital Age and Delivering Meaningful ExperiencesA generational shift is taking place on what consumers seek and value. In order to stay relevant in the digital age, companies must react to behavior that has been digitally disrupted by offering personalized experiences and be able to create memorable moments for their customers.According to experts, customers demand three things from a great digital experience – speed, convenience, and consistency. In other words, modern customers demand quick and easy access to information, fast and reliable customer service, and a consistent and seamless experience on each touchpoint they use to interact with a brand.Our experts will share more insights on:
- A Curated Guide to Customer Experience Optimization
- How to build a “CX native” company
- Focus on creating a connected experience
- Problem-seeking and problem-solving by thinking from the user’s perspective
How To Build Your Superior MarTech for the Digital HyperExpansion Era
MAIN STAGEMaking your #brand more relevant and relatable to the new age customers and media.“If marketing is about the story you tell, MarTech is about how and well you tell it in the customer journey”.In the hyper-expanded digital world, customer engagement and experiences have shifted from monolithic experiences to hyperpersonalized, contextual experiences that are delivered in real time.Learn how to craft a well-honed MarTech stack to gather customer data, create distinct profiles, communicate with customers, identify and nurture leads, monitor customer service and feedback, and track campaign success.
- The State of Marketing Operations and Key Trends for 2023
- How MarTech can make a big difference if used effectively – use cases and case study examples which have delivered spectacular results
- Some new-age tools that offer cutting-edge marketing solutions for your business and how to implement them
- How to build your MarTech strategy – when you are attempting it for the first time?
- What to include in a MarTech stack - with over 9,000+ MarTech tools available in the ecosystem, how do you select the relevant tools aligned with your business goals?
- Which tools are Marketing Ops leaders looking to invest in?
- How to prove the ROI of your MarTech investments?
- How to integrate your marketing technology tools – when a typical enterprise will have more than 100 applications
- Creating a measurable MarTech strategy – so that your Board/C-suite backs it up fully
- Futureproof your MarTech stack – so that it doesn’t get obsolete in the next 2 years
- Growth Hacker Insights
How To ‘Up’ the Cool Quotient With Latest Technologies and Innovations ..
MAIN STAGE.. for Building Your Brand, Elevating Customer Experiences and Breaking the Clutter
THE LEAP CLUB – Internet Powering the Growth of the Most Admired Ecommerce Brands
MAIN STAGEThe Brands and Entrepreneurs Making a Big Splash.. with fascinating concepts, inspirational journeys, and unique modus operandis ..Hear these entrepreneurs share their fascinating story. Each making a 5 minutes Presentation to share the Brand Story, Retail Penetration, Funding successes, and Plans to Scale Up …
- Product – where the USP lies
- Journey so far …
- Key Milestones
Awards
Maximise Your Reach & Conversion
ICS Dubai will offer a broad range of sponsorship opportunities to suit your needs and budget. These exclusively curated opportunities will enable you to:
Early Bird Pass
- Unlimited calls
- Free hosting
- 500 MB of storage space
- 500 MB Bandwidth
- 24/7 support
AED 4000/- for Service Provider, per delegate
Reserve Your Seat Now
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ICS Dubai 2023
Sponsors & Partners 2023
We wouldn’t be able to host our conference without help from these amazing companies. A huge thanks to all our sponsors and partners!
Sponsors & Partners Over The Years
We wouldn’t be able to host our conference without help from these amazing companies. A huge thanks to all our sponsors and partners!
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Conference Location
Premier Business Center is the perfect place to unlock your creativity plus the official conference hotel, all in the heart of Melbourne
Conrad Dubai
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Additional Details
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FOR ASSOCIATION & PARTNERSHIP, PLEASE CONTACT
KIRAN SHETTY
+971 585827944
kiran@imagesretailme.com
WASIF AHMED
+971 506123015
wasif@imagesretailme.com
SHAURYA SOMANI (INDIA)
+91 9619604324
shauryasomani@imagesgroup.in
FOR SPEAKING OPPORTUNITIES
NAKUL JAIN
+971 585928100
nakul@imagesretailme.com
FOR DELEGATE ENQUIRIES
NAZIA ANJUM
+971 524236193
nazia@imagesretailme.com
Hardik Khetia
+91 9870920291
hardikkhetia@imagesgroup.in
FOR SPEAKING OPPORTUNITIES
NAKUL JAIN
+971 585928100
nakul@imagesretailme.com
FOR DELEGATE ENQUIRIES
NAZIA ANJUM
+971 524236193
nazia@imagesretailme.com