The ICS Concept


Internet Commerce will bridge the Physical & Digital in #NewNormal

Mobile commerce has become a worldwide phenomenon, with customers now shopping at home, in stores and on the go, no matter where they are in the world. Offering outstanding personalized customer experiences has also become essential. The lines between the online and offline channels are now especially blurred, and customers demand options like Buy Online, Pickup In Store (BOPIS). What’s more, today’s shoppers are all about “retailtainment” where shopping is a leisure activity they truly enjoy.

Meet thousands of brands, retailers and eCommerce companies scouting for new technologies

The Internet Commerce Summit (ICS) has been conceptualised as a premium new technologies forum that showcases right solutions which the industry needs. ICS focuses on the 3 critical Value Chains namely Technology | CX & Customer Service | Supply Chain & Order fulfillment.

Internet Commerce Summit: The Genesis

Beginning from sporadic early moves a little over a decade ago, eCommerce has expanded exponentially to now become India’s fastest growing and most exciting channel for commercial transactions. The Indian e-commerce market is expected to grow to USD200 billion by 2026 from USD48.5 billion as of 2018.  Aided by Government initiatives such as Digital India, Skill India, Startup India and Make in India, this stunning growth has also been enabled by rapidly rising internet and smartphone penetration.

The impact of this transformation is evident across entire consumer landscapes and business ecosystems in India. But, such rapid evolution is also accompanied by unique challenges and the need for real intelligence. Launched in 2019, Internet Commerce Summit’s (ICS) mission is to deliver powerful, actionable insights from eCommerce leaders across industries, showcase success stories and enable business development for digital commerce and eCommerce support companies. In its 6th edition, ICS will be themed on #DigitalDemocracy, and focus on the core fields of eCommerce, D2C & Omnichannel, FinTech and MarTech.

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23 August 2023 ★ Conrad, Bengaluru