Siju Narayan is a two and half decades veteran of consumer & retail sales and marketing in India. Having worked with blue chip Indian and multinational corporations, he has gained experience and expertise in managing various aspects of the demand and supply chain. He has been involved with providing consumer organizations in India consulting and technology solutions that help land their business plans. Customer Experience powered Omni Channel Commerce, Business Collaboration models, Strategic Design Thinking, the social impact on retailing and IoT & Blockchain are some of the trends he follows keenly. Siju, today, works with organizations that seek to be omni-channel customer-centric in the truest sense by helping them put together a credible Customer Engagement Strategy and help build up the integrated application stack that enables a seamless, ONE customer experience across multiple channels of customer engagement. He works with key business stakeholders in assessing an enterprise’s capabilities in the areas of customer experience management, enterprise marketing management & digital marketing, customer value strategy, omni channel strategy and cutting edge technology initiatives.
Additionally, Siju, leveraging his business & industry experience, love for public speaking and a modest capability to keep an audience engaged, also hosts specialised, hi-impact and hi-involvement conferences and corporate meets!
Siju is part of thought leadership and industry forums like the Retailers Association of India (he is on the Technology Committee of RAI and the organizing panel of the annual Retail Technology Conclave – ReTechCon). He contributes regularly to industry magazines and digital forums through articles.