Seamless Omni-Channel
Transition Playbook
Launching the Explore

Omni-channel Retail has been discussed across the industry for over a decade but the adoption still lags in large parts of retail industry. Omni-channel retail is more complex than envisaged hence the transformation has been slow and difficult. The change management aspect along-side complexity in technology transformation are biggest impediments. The pathway to achieving omni-channel is quite different for various organizations. The biggest obstacles in achieving this omni-channel transformation are as follows:

  • Lack of collaboration within various parts of the organizations
  • Fuzzy definitions of the business objectives
  • Siloed technology platforms
  • Broken supply chain processes
  • Limited data and focus on Customer Experience and Customer Journey
  • Lack of innovation and business model transformation
  • Lack of Agile processes

Yes, I am interested to grab a copy of Omnichannel Play Book
Field is required!
Field is required!
Field is required!
Field is required!
Field is required!

Register for ICS and first 100 get an opportunity to get this Playbook for free.


These set of roadblocks require a clear focusses strategy for this transformation. So what is the solution?

There are no simple answer but what is needed is a playbook which outlines set of factors which will define this transition to omni-channel retail.



Table of Contents:

  • Why Omni-channel?
  • What are the steps of transition?
  • Which factors are important for this transition to omnichannel?
  • What are the measurable KPI for these Omni-channel factors?
  • Which technologies will enable these transitions to Omni-channel retail?
  • What are the maturity levels of Omni-channel capability?


Advisory Council

Ranjan Sharma

CIO, Head of SCM, Captive eCommerce business and QA | Bestseller India

Sunil Nair

Group Chief Information Officer | Gulf Marketing Group


Our Ambassadors at ICS 2020


Our Partners 2020

 
 

Contact

OUR TEAM

Chandni Mehta

8689896042

Chandni Mehta

chandni@phygits.com

Saeed Diamondwala

9867879744

Saeed Diamondwala

saeed@phygits.com

Namrata Dave

9867408070

Namrata Dave

namrata@phygits.com

Bhavesh Pitroda

9867355551

Bhavesh Pitroda

bhavesh@phygits.com

Confirmed Attendees
  • ★ Subhajit Mazumder, Microsoft
  • ★ Sunil Kuruvath, ColorTokens
  • ★ Ankita, CRED
  • ★ Alok Dhungana, BeezBag
  • ★ Manoj Patel, House of Anita Dongre Private Ltd.
  • ★ Aditya Tyagi, ITC
  • ★ Nisha Yadav, NAOS Skin Care Pvt Ltd
  • ★ Pranjal Salgaonkar , Naos India
  • ★ Sandeep Goenka, Bagzone Lifestyles P Ltd
  • ★ Amit Chopra, Shoes & accessories
  • ★ Shiv Perinchery, Caliber Global
  • ★ Sudhir Kumar, SIF garments Pvt Ltd
  • ★ Nupur Maheshwari, Godrej Consumer Products Ltd.
  • ★ Ashish Sharma, Vaibhav Jewellers
  • ★ Raju Nair, Binzagr foods
  • ★ Varun Kant, Praxis home retail limited
  • ★ Dhiraj Dubey, NAOS Skin Care India Pvt Ltd
  • ★ Daanish Butt, Solveda
  • ★ Ashish kumar srivastava, TCS
  • ★ Aditya Garg, Fabindia overseas
  • ★ Sandip Vazirani, 4AM
  • ★ NATARAJ GOPADI, Devharsh Infotech (P) Ltd
  • ★ Murali Mohan K, Murdeshwar Ceramics
  • ★ Nazif Tejani, Bestseller India
  • ★ George Paul, Forte Furniture Products India Pvt. Ltd.
  • ★ Mohamed Naseem PMA, Madras Trading Company
  • ★ Rahul Saha, TESCO
  • ★ Alok Singh, Metro Brands Limited
  • ★ Maulik Shah, Frigorifico Allana Pvt Ltd
  • ★ Parth Sharma, Baazi Games
  • ★ Varun Ganjoo, Baazi Games
  • ★ PRADEEP JAVA, Globus Stores Pvt Ltd
  • ★ Mayur Oberoi, Yatra.com
  • ★ Shampa Dhali, Marriott Internatioanl Inc
  • ★ Deepak Nagar, Myntra
  • ★ Kumudini Rajaram, Tesco
  • ★ Shikha Mehra, AlterLyfe
  • ★ Vishal Mehra, ViDhi Fashion World
  • ★ Chandan Kumar, Herringbone Weaves Pvt Ltd
  • ★ Sonik Sourabh, Medlife.com
  • ★ ANOOP BHARDWAJ, SOMANY HOMES INNOVATION LIMITED
  • ★ Ankita Agrawal, Freshinn
  • ★ Alok, Orientbell Tiles
  • ★ vishwajeeth naik, tesco
  • ★ Ashish Vig , Adda247
  • ★ Sumit, Pearl Global Industries ltd
  • ★ Ankit Agarwal, Policybazaar.com
  • ★ Purushothaman MSK , Auctus Ecom
  • ★ Pooja Murthy, TESCO
  • ★ Nabanita Samant, Tesco Bengaluru
  • ★ Iliyaz Hussain, Tesco
  • ★ Preeti Prabha, Laundry Cafe Pvt Ltd.
  • ★ satyabhargav, kiwla.com
  • ★ Nikhil Shirsat, Doodle Collection
  • ★ Archana Dhurandhar, Creations Jewellery Mfg Pvt.Ltd.
  • ★ Jignesh Kapasi, Passion Bazaar
  • ★ Vishal Malik, Wold Goods Market Ltd.
  • ★ Ayush khumman, Wuerth India Pvt Ltd
  • ★ Roshil Joshi, People Interactive (I) Pvt Ltd
  • ★ Nikhil Matwani, Maha Ambika Bakers
  • ★ Vivek, Panache Digilife Ltd
  • ★ Aditya Tyagi, Reliance Retail
  • ★ Sidhartha Mallarapu, IndiaBuys
  • ★ Madhu, Miele Design and apparel consulting
  • ★ vikash chaturvedi, nlfe cosmetics india ltd
  • ★ Dr.Manish Gupta, Arogyapandit Private Limited
  • ★ Piyush, Noise
  • ★ abhinav mahajan, maspar
  • ★ Shalini Vijayagopalan, Again Drinks
  • ★ Mayank Ved, Brand Studio Lifestyle Pvt Ltd
  • ★ Arun Padmanabhan, Swiggy
  • ★ Hasnain Haveliwala, Jaguar Land Rover
  • ★ Rutuja Mahajan, Myntra Jabong
  • ★ Jasmin Vora, Peoria Fashions Pvt. Ltd
  • ★ Gowtham Dakshinamurthy, Raymond Limited
  • ★ deepak sachan, Samsung
  • ★ Rohit Raghav, Walmart
  • ★ Rohit Raghav, Walmart
  • ★ Swati Gupta, Raymond
  • ★ Babul Singh, Orient Craft Ltd
  • ★ Balasubramani A, Nilkamal Ltd
  • ★ Akruti Shewani, Primarc pecan retail pvt. Ltd
  • ★ Prashant Jaiswal, 99Acres.Com
  • ★ Deepak chapolia, Primarc pecan retail pvt. Ltd
  • ★ Nagraj B Shetty, GoldUNO
  • ★ Amit Gaosandhe, GoldUno.com
  • ★ Mrinal Singhal, OYO
  • ★ Sneha Sood, Accenture
  • ★ Shrey Priyavrat, Whirlpool Corporation
  • ★ Lakshmana Kumar, Beauty concepts Pvt Ltd
  • ★ Ritesh Mehra, TCNS Clothing
  • ★ vikram sood, hungry wheels
  • ★ Sandeep Sastri, Moneycontrol
  • ★ Nikhil Kadam, Cloudkitch Pvt Ltd
  • ★ Aarti Pawar, Raymond limited
  • ★ Phillip Rodrigues, Musikshack International Pvt. Ltd.
  • ★ Sachin Deshpande, House of Anita Dongre
  • ★ Shrikanth Kulkarni, IntelliStay Hotels Pvt Limited
  • ★ Mitesh oza, Shankheshwar designer pvt Ltd
  • ★ Anirban Mukherjee, Fieldfresh Food Pvt Ltd
  • ★ Kunal Asrani, CurlyTales
  • ★ Vikram, Rico Appliances Pvt. Ltd
  • ★ Sagar , Take N Eat
  • ★ Rohit Dhingra, Uday Fashion
  • ★ Prakash V, EbixCash
  • ★ Paresh Maniar, Pavitram diamond jewellery
  • ★ Aman Jain , Philips
  • ★ Aditya Pandey, Paypal
  • ★ Vishal Agrahari, Ubon
  • ★ Satyaki Manna, Milee Droog Food & Beverages LLp
  • ★ Swapnil Jain, Bikanervala Foods Pvt. Limited
  • ★ Sunder bishnoi, KhushiSeYoga
  • ★ Kunal, Clarks
  • ★ Aashish Jain, Seasons Chennai
  • ★ Chetan Rathore, Ebay India Pvt Ltd
  • ★ Ritwick Nitin Gadgil, HOPPOO LIFESTYLE INDIA PVT LTD
  • ★ Amit Rai, Cardekho
  • ★ Anu Yadav, Paytm
  • ★ Abhinav Mahajan, Maspar Industries Pvt. Ltd.
  • ★ Abhishek, Jubilant foodworks limited
  • ★ VISHAL, M&S
  • ★ Manas Roy, Google
  • ★ Prithveesh Goel, MakeMyTrip
  • ★ Abhinav Punhani, Cravatex Brands Limited
  • ★ Pratik Kadam, Sportz Interactive
  • ★ Aditya Sawal, Saawal Interiors
  • ★ Deepak Mishra, First Steps Babywear Pvt. Ltd
  • ★ Ankit Shukla, sheroes
  • ★ Himanshu Bansal, Sheela Foam Limited
  • ★ Kamal bansal, Future Lifestyle Fashions
  • ★ Ankit Shukla, Prestige Group
  • ★ C.Harihara kumar, GMR Hospitality and retail ltd
  • ★ Vivek Kumar, Reliance jio
  • ★ Anil Raina, PVR Cinemas
  • ★ Rajesh Mane, Future Supply Chains Ltd.
  • ★ Keshav tiwari, biba apparels pvt ltd
  • ★ Toseef Ahmed Lukkawala, Aza
  • ★ Sagar Borgaonkar, Arvind Fashion ltd
  • ★ Akash Suri, Lifestyle International Pvt Ltd
  • ★ Neetesh gupta, Reliance Retail venture Ltd.
  • ★ Manisha, Vruddhi design and fabrics pvt ltd
  • ★ Mayank Gupta, ANIK MILK PRODUCTS PRIVATE LIMITED
  • ★ Swati Singh, NAOS Skincare India
  • ★ Kartik Arora, Gopala Fresh Produce Pvt Ltd
  • ★ Roshan Kunder, NAOS India
  • ★ Harish Chandra, Sarovar Hotels
  • ★ Sujeet Katiyar, Videocon Industries
  • ★ Ankur Gulyani, Liberty Shoes Ltd.
  • ★ SanketRastogi , MAGICBRICKS.COM
  • ★ Pranav Nandankar, Loomfolks Pvt Ltd
  • ★ Neha Bandekar, Pehrawaah by Neha Bandekar
  • ★ Kaustubh Patil, Motohom Pvt. Ltd
  • ★ Ruturaj, Space World Group
  • ★ O P Bajaj, Sai Furniture
  • ★ Shyam Bhatia, Radiance Kitchen
  • ★ Sanjay Katara, Lets Furniture
  • ★ Arpit Vora, Riya Travels & tours PVT LTD
  • ★ Dhiraj Johnson, RelaxoCo Matress
  • ★ Shiraj Johnson, RelaxoCo Matress
  • ★ Abhishek Pandey, Agoda
  • ★ Hemant Saini, Glorious Electronics India Pvt. Ltd.
  • ★ Nilesh Jadhav, Bed and bedding co
  • ★ Vikrant , Uwonder.in
  • ★ Aditi Agarwal, PinkApron
  • ★ Savio Nunes, Lifestyle International Pvt Ltd
  • ★ Benazir Miller, Shoppers Stop
  • ★ Anshuman Jain, Shopify Gold Partner
  • ★ Bageerathan, Walmart
  • ★ Balaji Balakrishnan, Clearance Fashion Pvt. Ltd.
  • ★ Ronak Gada, Vimal Trading Company
  • ★ Saravanan Kulandaiswamy, SS Retail Space Solutions
  • ★ Om Prakash Bajaj, SAI FURNITURE ART