Program Agenda, Delhi Edition
2020-02-12
INTERNET COMMERCE SUMMIT - HALL-1
PHYGITS LIVE - HALL-2
INTERNET COMMERCE SUMMIT - HALL-1
PHYGITS LIVE - HALL-2
08:30 - 09:30
Registration & Breakfast
08:30 - 09:30
Registration & Breakfast
09:45 - 10:00
Introduction and ICS Delhi – A quick overview of how Internet is impacting businesses and its role in establishing #New Commerce Order. Insights on day’s agenda and what’s in store for Retailers, Brands and eCommerce Players

INDUSTRY EXPERT & SUMMIT HOST: Siju Narayan, Retail & Consumer Industries Business & Technology Practioner

09:45 - 10:00
Introduction and ICS Delhi – A quick overview of how Internet is impacting businesses and its role in establishing #New Commerce Order. Insights on day’s agenda and what’s in store for Retailers, Brands and eCommerce Players

INDUSTRY EXPERT & SUMMIT HOST: Siju Narayan, Retail & Consumer Industries Business & Technology Practioner

10:00 - 10:20
Research Presentation

Topic

The India Growth Story – How is Technology and digital transformation is driving business of the future
Advances in technology have changed the way we do business. India is going through a transformation, with disruptive innovations constantly at its doorstep in today’s digital ecosystem. With billions of connected devices and the resultant exponential data growth Internet Businesses are forced to adopt technology transformation with a view to harvesting data to gain and monetise insights.

PRESENTER:

10:00 - 10:20
Research Presentation

Topic

Future Consumer Outlook: Evolving Shopping channels, Consumer Behavior trends and emerging business concepts
How will Consumer behaviour evolve and what will they expect from brands, retailers & eCommerce players in the near future? This insightful research will assist in providing direction and stir creativity to prepare businesses for what lies ahead.

PRESENTER:

10:20 - 10:45
Keynote Address

Topic

Traditional to Digital – Reinventing your brand in the era of Internet
Some of the most popular companies sell products that have been a household name for a long time.
But how do these traditional brands adapt to a modern marketplace and evolving consumer trends

PRESENTER:

10:20 - 10:45
Keynote Address

Topic

Leveraging the Power of Cloud & AI to drive exceptional customer experience and increase business value
Brands today are struggling to adopt new capabilities due to integrating new applications into complex legacy environments. This is hindering many business’ ability to quickly alter their operating model, to improve customer experience, increase revenue and lower operating costs. Learn how cloud & AI are changing the game!

PRESENTER:

10:45 - 11:45
Inaugural Session

Topic

Customer First, Millennial Magic & Tech Innovations – Setting your business priorities for the #NewCommerceOrder

In today’s rapidly evolving business, putting the customer first strategy means businesses should be agile enough to meet the needs of an on-demand customer. Millennials are forcing businesses to continuously innovate and increase capabilities. How will the leadership set priorities in the digital age and What are the greatest challenges to a modern day leader?

 

10:45 - 11:45
Inaugural Session

Topic

Customer | Channel | Commerce – Unlocking the 3C’s of Digital Transformation in Retail

 

 

11:45 - 12:45
Table Talk

Topic

Roundtable Discussion on Payments

 

11:45 - 12:45
Table Talk

Topic

Roundtable Discussion on AI

 

12:45 - 13:45
STRATEGY TO WIN

Quickfire Insight

Topic

Traditional to Digital – Reinventing your brand in the era of Internet
Some of the most popular companies sell products that have been a household name for a long time. But how do these traditional brands adapt to a modern marketplace and evolving consumer trends

 

CHANGEMAKERS: How did India’s largest Omnichannel Eyewear Brand redefine business models to create better customer experience

 

INNOVATORS: How did a global retailer adapt to Indian consumer mindset by creating a right mix of product categories

 

TRANSFORMERS: The MAGIC of buying property online – How did India’s largest Real Estate Internet Company simplified home buying 

 

12:45 - 13:45
#Business Case 1

Marketing & Customer Centricy

Topic

Unlocking the importance of Customer-Centricity in evolving Brick & Mortar & Ecommerce Business
How does an organization pivot from brand-centric thinking to customer-centric thinking?
Role of technology & digital platforms in building a truly customer-centric approach.
Shifting from a marketing focus to putting a customer-centricity strategy at the heart of your business
Creating a seamless experience through a single view of your customer



 

12:46 - 13:45
#Business Case 2

Channels & Beyond

Topic

Engaging Customers seamlessly across touch points to bring a unified Shopping Experience!!
Understanding consumer trends and build a more seamless shopping environment whether in-store or any other channels. How to drive a unified marketing strategy that delivers ROI, engagement, conversion and loyalty. Merchandising strategy to build traction and increase sales revenue across various channels. Create a future action plan to overcome challenges & disruptions in the evolving customer expectations.

 

13:45 - 14:30
LUNCH & NETWORKING
13:45 - 14:30
LUNCH & NETWORKING
14:00 - 15:30
#Business Case 3

SupplyChain

Topic

How does a leading fashion brand sells in-store, marketplace and ecommerce by way of effective supplychain
Build a strategy that maximizes visibility across channels for a seamless customer experience Merchandising strategy aligning different channels for upsell and cross sell Data analytics of customer demand to ensure availability of stocks at store and warehouse.

 

14:01 - 15:30
#Business Case 4

Emerging Technologies

Topic

Resolving Customer Engagement with a personalised customer support across channels
Providing consistent customer support across a variety of channels to deliver personalized experiences Moving away from the traditional customer support systems like CRM, ticketing, etc to understand customer journey and ways to resolve the issues.

14:30 - 15:30
New-age Business Model

A set of presentations from Spunky founders who went against the grain to establish successful businesses on new paradigms. Get a view of their entrepreneurial journey, their preparations and their vision to future proof success

Topic

How did India’s largest Online to Offline Fashion Brand build strategies to prioritize profitability over the scale

 

Analysing the potential of Crafts beer consumption in Urban India, India’s newest Beer brand startup created strategy to build business model 

 

How two childhood friends bring inclusivity to fashion with their contemporary Indian wear online to offline business model

15:00 - 16:00
#Business Case 5

In-store Technologies

Topic

Using Smart Shop fittings to create customer friendly micro-environments
Use of powered shop fittings that customize the back drop lighting in various merchandise zones in-store. The same shop fittings power tablets that can scan products and give you information on the product and on related products. The power enabled fitting can empower you to order from the rack and get it delivered from the warehouse.

15:00 - 16:00
Startup Session Powered by 100 Watts

Topic

Role of Startups in bringing innovations in retail and eCommerce business

16:00 - 17:00
#Business Case 6

Payments

Topic

Contactless Payments
Contactless payment is the latest in secure technology by using RFID technology or near-field communication (NFC). It will help the customer spend less time at the cash counter and give them the freedom to shop more enhancing experience.

16:00 - 17:00
Marketing in the #NewCommerceOrder

Topic

What does it take to be a New-age CMO

17:00
Closing Remarks followed by Wine & Cheese Networking Session
17:00
Closing Remarks followed by Wine & Cheese Networking Session
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