Program Agenda, Delhi Edition
08:30 - 09:30
Registration & Breakfast
09:35 - 09:40
Introduction and ICS Delhi – A quick overview of how Internet is impacting businesses and its role in establishing #New Commerce Order. Insights on day’s agenda and what’s in store for Retailers, Brands and eCommerce Players

INDUSTRY EXPERT & SUMMIT HOST: Siju Narayan, Retail & Consumer Industries Business & Technology Practioner

09:40 - 10:00
Research Presentation by Forrester


The India Growth Story – How is Technology and digital transformation is driving business of the future
Advances in technology have changed the way we do business. India is going through a transformation, with disruptive innovations constantly at its doorstep in today’s digital ecosystem. With billions of connected devices and the resultant exponential data growth Internet Businesses are forced to adopt technology transformation with a view to harvesting data to gain and monetise insights.

PRESENTER: Satish Meena, Sr. Forecast Analyst, Forrester

Research Presentation by Forrester image
Satish Meena
Sr. Forecast Analyst, Forrester
10:00 - 10:20
Research Presentation by Technopak


Future Consumer Outlook: Evolving Shopping channels, Consumer Behavior trends and emerging business concepts
How will Consumer behaviour evolve and what will they expect from brands, retailers & eCommerce players in the near future? This insightful research will assist in providing direction and stir creativity to prepare businesses for what lies ahead.

PRESENTER: Saloni Nangia, President, Technopak

Research Presentation by Technopak image
Saloni Nangia
President, Technopak
10:20 - 11:10
Inaugural Session


Customer First, Millennial Magic & Tech Innovations – Setting your business priorities for the #NewCommerceOrder

In today’s rapidly evolving business, putting the customer first strategy means businesses should be agile enough to meet the needs of an on-demand customer. Millennials are forcing businesses to continuously innovate and increase capabilities. How will the leadership set priorities in the digital age and What are the greatest challenges to a modern day leader?


SPEAKERS : Lalit Agarwal, CMD, V-Mart Retail Limited
Soumya Kant, Founding Member,
Tarun Tiwari, Director Product, NYKAA
MODERATOR: Siju Narayan, Retail & Consumer Industries Business & Technology Practioner
11:10 - 11:30
Keynote Address By SAP


Commerce Reinvented – Reimagine everything, from shopper engagement to business models

Consumers expect a new type of individualized experience, where commerce is seamless on any channel, gratification is instant, and technology is invisible. Know how to use digital at every turn in the consumer shopping journey and how retailers are innovating shopper engagement across all physical and digital touchpoints – not just a single transaction.


PRESENTER : Krishnan Chatterjee, Chief Customer Officer and Head of Marketing, SAP

11:30 - 12:30
Table Talk


What’s better than Acquiring a New Customer?

Retention is the new lever to growth


SPEAKERS : Saikat Sinha, Head of Marketing, Droom Technology
Swapnil Tripathi,
Chief Business Officer,
Akshay Sharda,
Head of Digital,
Amit Kalia,
Vice President Marketing, Revv Cars
Deepak Tuli,
CBO, MakeMyTrip
Jacob Singh,
CTO, Grofers
Shishir Gupta,
Director and Founder at Kalki/
Vishesh Khurana,
Co-founder, Shiprocket
Deepanshu Manchanda,
Co-Founder & CEO, ZappFresh
Bindu Arora,
Vice President Marketing, Enhance
MODERATOR: Jay Magdani,
Head – Product, CleverTap
12:30 - 12:50
Keynote Address by Netcore


AI-Led Personalization for E-Commerce to Scale 10X Growth
Today’s digitally-informed and demanding e-commerce customers demand greater context. Greater value-for-effort. That’s why brands need to personalize the entire customer journey across various digital touchpoints such as websites, mobile apps, email, and social media. How can e-commerce businesses transform new users into brand loyalists?

PRESENTER: Pradyut Hande, Senior Growth Marketer & Product Evangelist, Netcore

Keynote Address by Netcore image
Pradyut Hande
Senior Growth Marketer & Product Evangelist, Netcore Solutions
12:50 - 13:30
Panel Discussion by Zendesk


Creating a Culture of Customer Centricity and Engagement to drive better Customer Experience
With focus on Customer, brands and retailers are under pressure to re-invent and re-define organizations to be more customer-centric. This discussion will focus on the culture-change needed to transform Customer Experience Management. The discussion will also focus on building trust through effective engagement to increase Customer Life-time Value.


SPEAKERS : Arun Naikar, Head Ecommerce, Fabindia
                        Akhil Srivastava, Managing Director, Parfait India
                        Abhinav Mahajan, Director, Maspar
                        Sandeep Jabbal, VP-IT, Jubilant FoodWorks Ltd.
                        Anil Menon, GM – IT Innovation, Tata Starbucks
                        Vikram Idnani, Sr. Vice President / Head-IT, Reliance Retail
MODERATOR: K T Prasad, Country Director, Zendesk
13:30 - 14:15
14:00 - 15:00

Everywhere Commerce – Making every interaction shoppable, across the entire customer journey.

 Powered by


Anu Anand
Customer Experience Solution Advisor, SAP
Surinder Pal Nanda
Partner, EY
14:15 - 15:15
LIVE CASE STUDIES by Vinculum & CleverTap


The Secret Sauce into Nykaa’s Success Story and 5X faster Go-to Market
Hear the case study on how Nykaa partnered with Vinculum to go Omnichannel and Scale Faster!


SPEAKERS : Gaurav Tejwani, Product Head, NYKAA
                         Venkat Nott, Founder and CEO, Vinculum Group
MODERATOR: Ranjit Satyanath, CIO, Infiniti Retail Ltd. (Croma)



How Dineout Attained a 154% Growth in GMV During Great India Restaurant Festival (GIRF)
Hear the casestudy of how Dineout partnered with CleverTap to register a phenomenal growth.


SPEAKERS : Sahil Jain, Co-founder & Head-Sales, Dineout
MODERATOR:Raghav Kumar, Head Customer Marketing, CleverTap
15:15 - 15:30
Keynote Address by CleverTap


Retention is the new lever to growth


Keynote Address by CleverTap image
Jay Magdani
Head - Product, CleverTap
15:30 - 16:05

Quickfire Insight


Visionaries in their own right, some entrepreneurs are trendsetters too. Here’s our special panel dedicated to these outstanding technology-enhanced product and service revolution.


CHANGEMAKER: Hostel living can be a trendy alternative. It is an affordable option, as well. Zostel tells us how it has innovated this trend to make it rise up to the occasion and demand.

SPEAKER : Dharamveer Singh Chouhan, Co-founder & CEO, Zostel



TRANSFORMER: The MAGIC of buying property online – How did India’s largest Real Estate Internet Company simplified home buying

SPEAKER : Karan Primlani, Head – Corporate Dev, Operations and Business Head Owner Services, MagicBricks


16:05 - 16:50
Startup Session Powered by 100 Watts


Role of Startups in bringing innovations in retail and eCommerce business


SPEAKERS : Bhavish Sood, General Partner at Modulor Capital and Mentor 100Watts
Priya George, Consultant, Co-Founder, Sentient Scripts
Vishal kapil, CTO, Marks and Spencer Reliance India Ltd.
Sunny Nandwani, Founder and CEO, Acuver Consulting
MODERATOR: Ranjit Satyanath, CIO, Infiniti Retail Ltd. (Croma)
16:50 - 17:30
Marketing in the #NewCommerceOrder


What does it take to be a New-age CMO

The new-age CMO is the one who interprets consumer behaviour with prowess and brings to the front possibilities that are tailormade to the customer in every way. But how does he/she do it? What is the mantra to become the new-age CMO? This session has all the insights you would need to up your A-game!


SPEAKERS : Kanika Mittal, Business Head, Twitter India
                        Kanika Nijhawan, Head of Marketing, Reebok
                        Gautam Kapoor, Co-Founder & COO, Shiprocket
                        Rahul Garg, CEO & Founder, Moglix
                       Subhajit Mazumder, Director, KPMG
MODERATOR: Punit Modhgil, Marketer at large
Closing Remarks
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