First Day
Second Day

09:00 - 10:00

Combined Hall

Registeration, Welcome & Opening Remarks

10:10 - 11:20

Combined Hall

White Paper Presentation

9 Golden rules of Customer Centricity

Combined Hall

Keynote Speak

Cloud Computing

Combined Hall

Research Presentation

Why is world looking at India as a foremost destination for Internet business

Combined Hall

Artificial Intelligence (AI)

11:20 - 13:20

Combined Hall

Inaugural Session

How is internet impacting human life with the sudden surge of products & services

Combined Hall

CEOs Future Gazing

4G to 5G – New commerce horizons in retail

14:00 - 14:45 (PANEL DISCUSSION)

INTERNET TECHNOLOGY CONCLAVE

ARTIFICIAL INTELLIGENCE (AI)

Scripting artificial intelligence (ai) in your business

CUSTOMER INSIGHTS CONCLAVE

DIGITAL CONTENT

How do Internet businesses adapt to evolving landscape of digital content in India?

e-COMMERCE DELIVERY CONCLAVE

FOOD DELIVERIES

Cracking the code of Food deliveries

BUSINESS CLINICS

ARTIFICIAL INTELLIGENCE (AI)

Please visit business clinic section to book your slot

14:45 - 15:15 (CASE STUDY)

INTERNET TECHNOLOGY CONCLAVE

OMNICHANNEL & CX
FOR RETAIL

Building trust and engagement with customers through a differentiated Omnichannel strategy

CUSTOMER INSIGHTS CONCLAVE

CUSTOMER SERVICE

Decoding the future of Customer Service in the Era of Social Messaging & Artificial Intelligence

e-COMMERCE DELIVERY CONCLAVE

OMNI-CHANNEL SUPPLY CHAIN

Adopting a segmented supply chain and inventory model helps to strike the balance between agility and efficiency.

BUSINESS CLINICS

ANALYTICS

Please visit business clinic section to book your slot

15:15 - 15:30 (Keynote Speak)

INTERNET TECHNOLOGY CONCLAVE

KEYNOTE ADDRESS

To be announced

CUSTOMER INSIGHTS CONCLAVE

KEYNOTE ADDRESS

To be announced

e-COMMERCE DELIVERY CONCLAVE

KEYNOTE ADDRESS

To be announced

BUSINESS CLINICS

CUSTOMER SERVICE

Please visit business clinic section to book your slot

15:30 - 16:30 (Roundtable Discussion)

INTERNET TECHNOLOGY CONCLAVE

ANALYTICS

How does data science and machine learning fit within organization’s analytics and AI strategies

CUSTOMER INSIGHTS CONCLAVE

PERSONALISATION

Analysing Customer preferences, channels and data to enable a targeted & personalised marketing

e-COMMERCE DELIVERY CONCLAVE

COLLABORATE TO WIN

Building a collaborative strategy of brands, 3PL and logistics companies to drive efficiencies

BUSINESS CLINICS

MARTECH

Please visit business clinic section to book your slot

16:30 - 16:45 (Keynote Speak)

INTERNET TECHNOLOGY CONCLAVE

KEYNOTE ADDRESS

To be announced

CUSTOMER INSIGHTS CONCLAVE

KEYNOTE ADDRESS

To be announced

e-COMMERCE DELIVERY CONCLAVE

KEYNOTE ADDRESS

To be announced

BUSINESS CLINICS

TBA

Please visit business clinic section to book your slot

16:45 - 17:30 (PANEL DISCUSSION)

INTERNET TECHNOLOGY CONCLAVE

PAYMENTS

From war of Cards to war of Wallets and now cryptocurrency - Enabling a new digital economy in India to augment the speed of internet business

CUSTOMER INSIGHTS CONCLAVE

MARKETING AUTOMATION

Leveraging automation tools to engage with you customer at every step of their journey

e-COMMERCE DELIVERY CONCLAVE

e-COMMERCE DELIVERY

Analysing business requirements to evaluate delivery innovation which can drive ROI

BUSINESS CLINICS

TBA

Please visit business clinic section to book your slot

17:30 - 19:00

Networking Cocktails

OPEN FOR ALL REGISTERED DELEGATES, PARTNERS, SPEAKERS, AND ASSOCIATES

19:30 - 22:00

INTERNET COMMERCE AWARDS - CELEBRATING EXCELLENCE IN INTERNET COMMERCE BUSINESS

BY INVITATION ONLY

10:00 - 12:15

Combined Hall

SMALL IDEAS - BIG IMPACT

5 stories of Successful Internet Business Operations

Combined Hall

INTERNET BROADCASTING

On Demand Streaming redefines Cinema & Entertainment Industry

Combined Hall

ONLINE TO OFFLINE (O2O)

How Malls become experience centers in the era of Internet Business

12:15 - 13:15 (Keynote Speak)

Combined Hall

Combined Hall

PATH TO BUILDING A UNICORN

Understand the role of an investor pre/during/post-investment

14:00 - 14:45 (PANEL DISCUSSION)

INTERNET TECHNOLOGY CONCLAVE

CLOUD & DATA WAREHOUSING

The future of data infrastructure in the Internet Business

CUSTOMER INSIGHTS CONCLAVE

SOCIAL PLATFORMS

How is “Customer Equity” (or social currency) calculated, communicated, and leveraged by Internet brands?

e-COMMERCE DELIVERY CONCLAVE

SAME DAY DELIVERY

Understanding the nuts and bolts of building a same day delivery module.

14:45 - 15:15 (CASE STUDY)

INTERNET TECHNOLOGY CONCLAVE

DATA SECURITY

How do you develop a robust Cybersecurity road map & strategies which will help drive better customer experience?

CUSTOMER INSIGHTS CONCLAVE

LOYALTY & CRM

Building strategies and metrics to analyse performance of Loyalty program and how do you integrate across various customer touchpoints

e-COMMERCE DELIVERY CONCLAVE

eCOMMERCE READY PACKAGING

Evolving packaging trends for Internet brands as the new retail reality extends from store shelves to an online setting

15:15 - 15:30 (KEYNOTE)

INTERNET TECHNOLOGY CONCLAVE

TBA

CUSTOMER INSIGHTS CONCLAVE

TBA

e-COMMERCE DELIVERY CONCLAVE

TBA

15:30 - 16:30 (ROUNDTABLE DISCUSSION)

INTERNET TECHNOLOGY CONCLAVE

STORE TECHNOLOGIES

In-depth view on emerging technologies which will drive customer engagement and experience within store

CUSTOMER INSIGHTS CONCLAVE

AI POWERED CX

Engage proactively across the customer journey to deliver operational efficiency and a superior customer experience

e-COMMERCE DELIVERY CONCLAVE

WAREHOUSE INNOVATION

What goes inside the making of a flexible and future-ready sortation center for brick & mortar retailers, e-commerce giants & 3PLs players

16:30 - 16:45 (KEYNOTE)

INTERNET TECHNOLOGY CONCLAVE

TBA

CUSTOMER INSIGHTS CONCLAVE

TBA

e-COMMERCE DELIVERY CONCLAVE

TBA

16:45 - 17:30 (PANEL DISCUSSION)

INTERNET TECHNOLOGY CONCLAVE

ARTIFICIAL INTELLIGENCE

Leveraging the power of AI to optimise operations and delight customers with exceptional shopping experience

CUSTOMER INSIGHTS CONCLAVE

VOICE TECHNOLOGY

How do we integrate voice assistants like Alexa, Bixby, Cortana, Google Assistant and Siri to make Internet business more interactive

e-COMMERCE DELIVERY CONCLAVE

SUPPLYCHAIN TECHNOLOGY

Building a robust supply chain leveraging technology which can drive better experience both online & offline