Filters
MAIN STAGE
MAIN STAGE
09:50 AM - 10:00 AM
Welcome Address:
Anish Trivedi
×
09:50 AM - 10:00 AM
Welcome Address:
MAIN STAGE
MAIN STAGE
10:00 AM - 10:20 AM
Research Presentation: The science and the art of delivering exceptional experiences
RESEARCH PRESENTATION
Prateek Sinha
×
10:00 AM - 10:20 AM
RESEARCH PRESENTATION
Research Presentation: The science and the art of delivering exceptional experiences
MAIN STAGE
MAIN STAGE
10:20 AM - 10:40 AM
Research Presentation: 10 things on why, how and when of ecommerce in 2023
RESEARCH PRESENTATION
Anurag Mathur
×
10:20 AM - 10:40 AM
RESEARCH PRESENTATION
Research Presentation: 10 things on why, how and when of ecommerce in 2023
MAIN STAGE
MAIN STAGE
10:40 AM - 11:00 AM
DIGITAL DEMOCRACY – Accelerating the Future of e-Commerce
CHAIRMAN'S ADDRESS
Manish Tiwary
×
10:40 AM - 11:00 AM
CHAIRMAN'S ADDRESS
DIGITAL DEMOCRACY – Accelerating the Future of e-Commerce
MAIN STAGE
MAIN STAGE
11:00 AM - 11:15 AM
Keynote Address: Winning big with email
KEYNOTE ADDRESS
Vinay Bhartia
×
11:00 AM - 11:15 AM
KEYNOTE ADDRESS
Keynote Address: Winning big with email
MAIN STAGE
MAIN STAGE
11:15 AM - 12:15 PM
The ‘Big Idea’-tors- Solox
THE ‘BIG IDEA’-TORS- SOLOX
Swagat Sarangi
×
11:15 AM - 12:15 PM
THE ‘BIG IDEA’-TORS- SOLOX
The ‘Big Idea’-tors- Solox
MAIN STAGENonconformist disruptors and out-of-the-box digital entrepreneurs get up close and personal about their motivations, setbacks, aspirations, course-corrections and much more, in their quest to nail market gaps. Also, their next milestones on the road to wowing customers.
MAIN STAGE
12:15 PM - 12:30 PM
Keynote Address: WhatsApp Commerce & Experiential Selling
KEYNOTE ADDRESS
Anila Rao
×
12:15 PM - 12:30 PM
KEYNOTE ADDRESS
Keynote Address: WhatsApp Commerce & Experiential Selling
MAIN STAGE
MAIN STAGE
12:30 PM - 12:45 PM
Keynote Address: Delight Customers with Smarter Conversations
KEYNOTE ADDRESS
Dhivakaran Thamilchelvan
×
12:30 PM - 12:45 PM
KEYNOTE ADDRESS
Keynote Address: Delight Customers with Smarter Conversations
MAIN STAGE
MAIN STAGE
12:45 PM - 01:45 PM
Founders Conclave – Driving the agenda for ecommerce business – Now and in future!!
FOUNDERS CONCLAVE
Anurag Mathur
×
12:45 PM - 01:45 PM
FOUNDERS CONCLAVE
Founders Conclave – Driving the agenda for ecommerce business – Now and in future!!
MAIN STAGEBeing relevant and strong on the online channels is no more an option, it is a must. While many traditional players are trying to adapt and grow online today, the pioneers of the online domain have shattered the ceiling to hit the right growth numbers. Showing the way forward to the entire fraternity, how are these brands lapping up the e-commerce trends to register phenomenal growth? What do these leaders suggest will be the markers to keep an eye on in the time to come?
MAIN STAGE
01:45 PM - 02:00 PM
Keynote Address: Standardisation initiatives in e-commerce with special reference to framework for managing online reviews
KEYNOTE ADDRESS
Parul Gupta
×
01:45 PM - 02:00 PM
KEYNOTE ADDRESS
Keynote Address: Standardisation initiatives in e-commerce with special reference to framework for managing online reviews
MAIN STAGE
MAIN STAGE
02:00 PM - 02:30 PM
Lunch
STAGE CLOSED
Petunia Hall
Petunia Hall
01:00 PM - 02:00 PM
Delight your customers with Smarter Conversations hosted by Freshworks
ROUNDTABLE
Ajoy Thomas
×
01:00 PM - 02:00 PM
ROUNDTABLE
Delight your customers with Smarter Conversations hosted by Freshworks
Petunia Hall
Petunia Hall
02:30 PM - 03:30 PM
Thought Leadership Meet – Hosted by WebEngage
ROUNDTABLE
Stuti Ashok Gupta
×
02:30 PM - 03:30 PM
ROUNDTABLE
Thought Leadership Meet – Hosted by WebEngage
Petunia HallRace to retention-lead success
Petunia Hall
05:30 PM
SUNDOWNER over Wine & Cheese Hosted by KALEYRA | Venue: Petunia Hall
TRACK 1
TRACK 1
02:30 PM - 03:30 PM
The Digital Experiences You Need Today To Guarantee Long Term Growth
PANEL DISCUSSION
Titus Thomas
×
02:30 PM - 03:30 PM
PANEL DISCUSSION
The Digital Experiences You Need Today To Guarantee Long Term Growth
TRACK 1This panel brings together leaders ACROSS INDUSTRY to discuss how to optimize your online presence.
- Creating exceptional online experiences to engage customers and boost sales
- Building true customer engagement across channels—identifying what is working
- Gaining insights into customer behaviour to identify how to create compelling customer experiences
- Ensuring a holistic view of the customer that creates targeted messaging and increased sales
TRACK 1
03:30 PM - 04:00 PM
FIRESIDE CHAT: Reimagining Ecommerce Experiences for Today’s Customer Needs
FIRESIDE CHAT
Kavitha Rao
×
03:30 PM - 04:00 PM
FIRESIDE CHAT
FIRESIDE CHAT: Reimagining Ecommerce Experiences for Today’s Customer Needs
TRACK 1Exceeding customer expectations are important to convert new shoppers to repeat shoppers and to keep existing customers coming back. Today, compelling navigation and product information are table stakes. Let’s look at how ecommerce leaders are thinking about elevated personalized end-to-end experiences that tie together marketing, pre-purchase, checkout and post-purchase to delight customers and drive repeat sales.
TRACK 1
04:00 PM - 04:15 PM
Keynote Address: Leverage Technology for eCommerce Growth- the right way
KEYNOTE ADDRESS
Prakash Kumar
×
04:00 PM - 04:15 PM
KEYNOTE ADDRESS
Keynote Address: Leverage Technology for eCommerce Growth- the right way
TRACK 1
TRACK 1
04:15 PM - 05:15 PM
OMNICHANNEL CONCLAVE The Digital Roadmap to ensure Omnichannel success and digital growth
OMNICHANNEL CONCLAVE
Siju Narayan
×
04:15 PM - 05:15 PM
OMNICHANNEL CONCLAVE
OMNICHANNEL CONCLAVE The Digital Roadmap to ensure Omnichannel success and digital growth
TRACK 1The focus of this presentation is on latest digital demands inherited by the industry through various challenges for advertisers
- What to prioritize on the digital roadmap to successfully establish long term success on omnichannel
- Setting up a team for success and impart leadership skills
- Offline attribution and first ideas on targeting in the cookie-less future ahead
TRACK 1
05:15 PM - 05:30 PM
Keynote Address: Insights led customer engagement with MoEngage
KEYNOTE ADDRESS
Narasimha Rao P
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05:15 PM - 05:30 PM
KEYNOTE ADDRESS
Keynote Address: Insights led customer engagement with MoEngage
TRACK 1
TRACK 1
05:30 PM - 06:15 PM
BANKING & BFSI CONCLAVE Keeping alive the concept of digital transformation in banking & BFSI segment
BANKING & BFSI CONCLAVE
Ankur Gupta
×
05:30 PM - 06:15 PM
BANKING & BFSI CONCLAVE
BANKING & BFSI CONCLAVE Keeping alive the concept of digital transformation in banking & BFSI segment
TRACK 1What does the customer want when they eye seamless transactions and flawless banking and BFSI experience? They want ‘in a click’ solutions and quick resolution of their needs. That’s were digital transformation takes the pie. Let’s discuss to find out the meaningful advantage of digital transformation.
- What are the key trends looking into 2023?
- What role do regulators currently play in driving the future of payments?
- Cash vs contactless vs crypto?
- What next for consumer payments?
STAGE CLOSED
TRACK 1
06:30 PM
Networking Cocktails
Networking Mixer
TRACK 1
07:00 PM
Launch of India D2C YearBook 2022 Edition
×
07:00 PM
Launch of India D2C YearBook 2022 Edition
TRACK 1Venue: Grand Ballroom
TRACK 2
TRACK 2
02:30 PM - 03:30 PM
THE D2C CONCLAVE In Pursuit of Profitability
D2C CONCLAVE
Vinay Kothari
×
02:30 PM - 03:30 PM
D2C CONCLAVE
THE D2C CONCLAVE In Pursuit of Profitability
TRACK 2An explosion of new direct-to-consumer companies is transforming not only how people shop but are also radically changing consumer preferences and expectations. The Session will discuss:
- Profitability across the 3 stages in the lifecycle of a D2C: Acquisition, User Experience and Fulfillment
- Inefficiencies faced by brands at each stage of their lifecycle
- How data can be the key driver to identify these inefficiencies and pivot their strategy towards right growth path
- ROI for eCommerce Merchants and how tech can enable better margins
TRACK 2
03:30 PM - 04:00 PM
SoloX Presentation: Chasing Dreams | Starting from Scratch| Disrupting the Normal | Fearless Entrepreneurship | Master Strokes | Capital Gains | Merging Passion & Process
SOLOX PRESENTATION
Ishita Sawant
×
03:30 PM - 04:00 PM
SOLOX PRESENTATION
SoloX Presentation: Chasing Dreams | Starting from Scratch| Disrupting the Normal | Fearless Entrepreneurship | Master Strokes | Capital Gains | Merging Passion & Process
TRACK 2
TRACK 2
04:00 PM - 05:00 PM
PANEL DISCUSSION : Driving Quality Conversations Throughout the Customer Shopping Journey
PANEL DISCUSSION
Anila Rao
×
04:00 PM - 05:00 PM
PANEL DISCUSSION
PANEL DISCUSSION : Driving Quality Conversations Throughout the Customer Shopping Journey
TRACK 2
TRACK 2
05:00 PM - 05:15 PM
Keynote Address : Keeping up with retention evolution
KEYNOTE ADDRESS
Apoorv Sood
×
05:00 PM - 05:15 PM
KEYNOTE ADDRESS
Keynote Address : Keeping up with retention evolution
TRACK 2
TRACK 2
05:15 PM - 05:30 PM
Case Study Presentation: Digital Transformation in Supply Chain
CASE STUDY PRESENTATION
Ankita Singh
×
05:15 PM - 05:30 PM
CASE STUDY PRESENTATION
Case Study Presentation: Digital Transformation in Supply Chain
TRACK 2
TRACK 2
05:30 PM - 06:15 PM
Fireside Chat: Empowering Self Care through Phygital: A Great Future for Healthcare
FIRESIDE CHATKEYNOTE ADDRESS
Akash Valia
×
05:30 PM - 06:15 PM
FIRESIDE CHATKEYNOTE ADDRESS
Fireside Chat: Empowering Self Care through Phygital: A Great Future for Healthcare
TRACK 2Keynote Address: Akash Valia, Managing Director (Docon), Pharmeasy (API Holdings)
STAGE CLOSED
TRACK 1
TRACK 1
10:30 AM - 10:50 AM
Keynote Address: Adding Additional Revenue Streams And Reaching New Customers Using Marketplaces
KEYNOTE ADDRESS
Swagat Sarangi
×
10:30 AM - 10:50 AM
KEYNOTE ADDRESS
Keynote Address: Adding Additional Revenue Streams And Reaching New Customers Using Marketplaces
TRACK 1
TRACK 1
10:50 AM - 11:50 AM
FULFILMENT & DELIVERY CONCLAVE: PANEL DISCUSSION: How can Supply Chains be a Revenue Enabler?
PANEL DISCUSSION
Madhav Kasturia
×
10:50 AM - 11:50 AM
PANEL DISCUSSION
FULFILMENT & DELIVERY CONCLAVE: PANEL DISCUSSION: How can Supply Chains be a Revenue Enabler?
TRACK 1
TRACK 1
11:50 AM - 12:10 PM
Fireside Chat : Leverage Ads on Instagram to drive engagement and sales with Instagram Business Messaging
FIRESIDE CHAT
Siju Narayan
×
11:50 AM - 12:10 PM
FIRESIDE CHAT
Fireside Chat : Leverage Ads on Instagram to drive engagement and sales with Instagram Business Messaging
TRACK 1
TRACK 1
12:10 PM - 01:10 PM
Panel Discussion: India’s 4-fold meteoric growth in VC investments: Unfolding the red carpet for global investors
PANEL DISCUSSION
Vineet Satija
×
12:10 PM - 01:10 PM
PANEL DISCUSSION
Panel Discussion: India’s 4-fold meteoric growth in VC investments: Unfolding the red carpet for global investors
TRACK 1
TRACK 1
01:15 PM - 02:15 PM
Lunch
TRACK 1
02:15 PM - 03:00 PM
Fireside Chat: Gaming Commerce: Make Buying a Part of the Game
FIRESIDE CHAT
Shreyans Gangwal
×
02:15 PM - 03:00 PM
FIRESIDE CHAT
Fireside Chat: Gaming Commerce: Make Buying a Part of the Game
TRACK 1
TRACK 1
03:00 PM - 03:15 PM
Keynote Address: High quality Customer acquisition via Loyalty program
KEYNOTE ADDRESS
Ayush Gupta
×
03:00 PM - 03:15 PM
KEYNOTE ADDRESS
Keynote Address: High quality Customer acquisition via Loyalty program
TRACK 1
TRACK 1
03:15 PM - 04:15 PM
D2C Conclave: Panel Discussion: Personalisation to get closer to the customer
D2C CONCLAVE
Anju Gupta
×
03:15 PM - 04:15 PM
D2C CONCLAVE
D2C Conclave: Panel Discussion: Personalisation to get closer to the customer
TRACK 1
TRACK 1
04:15 PM - 04:30 PM
Keynote Address: E-Commerce with ndhgo
KEYNOTE ADDRESS
Kumar P. Saha
×
04:15 PM - 04:30 PM
KEYNOTE ADDRESS
Keynote Address: E-Commerce with ndhgo
TRACK 1
TRACK 1
04:30 PM - 04:45 PM
KEYNOTE ADDRESS:
KEYNOTE ADDRESS
Marichi Mathur
TRACK 1
04:45 PM - 05:45 PM
PANEL DISCUSSION: CXO Panel: How to accelerate your brand in today’s digital-first world?
PANEL DISCUSSION
Siju Narayan
×
04:45 PM - 05:45 PM
PANEL DISCUSSION
PANEL DISCUSSION: CXO Panel: How to accelerate your brand in today’s digital-first world?
TRACK 1
STAGE CLOSED
TRACK 2
TRACK 2
10:30 AM - 10:45 AM
Keynote Address: Market Place Business Model is like a “Digital Retail”
KEYNOTE ADDRESS
Saurabh Baluja
×
10:30 AM - 10:45 AM
KEYNOTE ADDRESS
Keynote Address: Market Place Business Model is like a “Digital Retail”
TRACK 2
TRACK 2
10:45 AM - 11:10 AM
Keynote Address: Building e-commerce for the next 500 million customers
KEYNOTE ADDRESS
Kirti Varun Avasarala
×
10:45 AM - 11:10 AM
KEYNOTE ADDRESS
Keynote Address: Building e-commerce for the next 500 million customers
TRACK 2
TRACK 2
11:10 AM - 11:40 AM
Fireside Chat: Unlock growth by driving meaningful engagement and innovative experiences on WhatsApp
FIRESIDE CHAT
Sudip Gupta
×
11:10 AM - 11:40 AM
FIRESIDE CHAT
Fireside Chat: Unlock growth by driving meaningful engagement and innovative experiences on WhatsApp
TRACK 2Presentation: Out with the old -- Your customers expect personalised connections Ankit Jain, Head of New Business Development, APAC, Kaleyra
TRACK 2
11:40 AM - 12:40 PM
Panel Discussion: What are Customers Looking for in a Connected world? How are businesses adapting to Consumer Expectations and delivering meaningful experiences
PANEL DISCUSSION
Jaydeep Shetty
×
11:40 AM - 12:40 PM
PANEL DISCUSSION
Panel Discussion: What are Customers Looking for in a Connected world? How are businesses adapting to Consumer Expectations and delivering meaningful experiences
TRACK 2
TRACK 2
12:40 PM - 01:20 PM
Panel Discussion: E-Commerce And Cybersecurity
PANEL DISCUSSION
Siju Narayan
×
12:40 PM - 01:20 PM
PANEL DISCUSSION
Panel Discussion: E-Commerce And Cybersecurity
TRACK 2
TRACK 2
01:15 PM - 02:15 PM
Lunch
TRACK 2
02:15 PM - 03:15 PM
Panel Discussion: CMO Outlook: Data Driving Content & Creative Marketing
PANEL DISCUSSION
Subhajit Mazumder
×
02:15 PM - 03:15 PM
PANEL DISCUSSION
Panel Discussion: CMO Outlook: Data Driving Content & Creative Marketing
TRACK 2
TRACK 2
03:15 PM - 04:15 PM
THOUGHT LEADERSHIP MEET: How can brands drive better CX and improve engagement with Instagram Business Messaging
TRACK 2
04:15 PM - 05:15 PM
Panel Discussion: The New World Order: Web3, Metaverse & Business Opportunities
PANEL DISCUSSION
Anirban Chakraborti
×
04:15 PM - 05:15 PM
PANEL DISCUSSION
Panel Discussion: The New World Order: Web3, Metaverse & Business Opportunities
TRACK 2
TRACK 2
05:15 PM - 06:15 PM
Panel Discussion: Sustainability & Circular Economy – Towards a zero-waste future
PANEL DISCUSSION
Viswanath P
×
05:15 PM - 06:15 PM
PANEL DISCUSSION
Panel Discussion: Sustainability & Circular Economy – Towards a zero-waste future
TRACK 2
STAGE CLOSED
TRACK 2
05:45 PM
Networking Cocktails
Networking Mixer
TRACK 2
07:00 PM
IMAGES e-Commerce Awards – Recognising excellence in e-commerce innovation
×
07:00 PM
IMAGES e-Commerce Awards – Recognising excellence in e-commerce innovation
TRACK 2Venue: Grand Ballroom
