ICS 2022 Agenda

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MAIN STAGE Timing: 09:50 AM - 10:00 AM welcome address:Welcome Address: Anish Trivedi
MAIN STAGE Timing: 10:00 AM - 10:20 AM research presentation: the science and the art of delivering exceptional experiencesResearch Presentation: The science and the art of delivering exceptional experiences research presentationRESEARCH PRESENTATION Prateek Sinha
MAIN STAGE Timing: 10:20 AM - 10:40 AM research presentation: 10 things on why, how and when of ecommerce in 2023Research Presentation: 10 things on why, how and when of ecommerce in 2023 research presentationRESEARCH PRESENTATION Anurag Mathur
MAIN STAGE Timing: 10:40 AM - 11:00 AM digital democracy – accelerating the future of e-commerceDIGITAL DEMOCRACY – Accelerating the Future of e-Commerce chairman's addressCHAIRMAN'S ADDRESS Manish Tiwary
MAIN STAGE Timing: 11:00 AM - 11:15 AM keynote address: winning big with emailKeynote Address: Winning big with email keynote addressKEYNOTE ADDRESS Vinay Bhartia
MAIN STAGE Timing: 11:15 AM - 12:15 PM the ‘big idea’-tors- soloxThe ‘Big Idea’-tors- Solox the ‘big idea’-tors- soloxTHE ‘BIG IDEA’-TORS- SOLOX Swagat Sarangi
MAIN STAGE Timing: 12:15 PM - 12:30 PM keynote address: whatsapp commerce & experiential sellingKeynote Address: WhatsApp Commerce & Experiential Selling keynote addressKEYNOTE ADDRESS Anila Rao
MAIN STAGE Timing: 12:30 PM - 12:45 PM keynote address: delight customers with smarter conversationsKeynote Address: Delight Customers with Smarter Conversations keynote addressKEYNOTE ADDRESS Dhivakaran Thamilchelvan
MAIN STAGE Timing: 12:45 PM - 01:45 PM founders conclave – driving the agenda for ecommerce business – now and in future!!Founders Conclave – Driving the agenda for ecommerce business – Now and in future!! founders conclaveFOUNDERS CONCLAVE Anurag Mathur
MAIN STAGE Timing: 01:45 PM - 02:00 PM keynote address: standardisation initiatives in e-commerce with special reference to framework for managing online reviewsKeynote Address: Standardisation initiatives in e-commerce with special reference to framework for managing online reviews keynote addressKEYNOTE ADDRESS Parul Gupta
MAIN STAGE Timing: 02:00 PM - 02:30 PM lunchLunch
stage closedSTAGE CLOSED

TRACK 2

TRACK 2 Timing: 03:30 PM - 04:00 PM solox presentation: chasing dreams | starting from scratch| disrupting the normal | fearless entrepreneurship | master strokes | capital gains | merging passion & processSoloX Presentation: Chasing Dreams | Starting from Scratch| Disrupting the Normal | Fearless Entrepreneurship | Master Strokes | Capital Gains | Merging Passion & Process solox presentationSOLOX PRESENTATION Ishita Sawant
TRACK 2 Timing: 04:00 PM - 05:00 PM panel discussion : driving quality conversations throughout the customer shopping journeyPANEL DISCUSSION : Driving Quality Conversations Throughout the Customer Shopping Journey panel discussionPANEL DISCUSSION Anila Rao
TRACK 2 Timing: 05:00 PM - 05:15 PM keynote address : keeping up with retention evolutionKeynote Address : Keeping up with retention evolution keynote addressKEYNOTE ADDRESS Apoorv Sood
TRACK 2 Timing: 05:15 PM - 05:30 PM case study presentation: digital transformation in supply chainCase Study Presentation: Digital Transformation in Supply Chain case study presentationCASE STUDY PRESENTATION Ankita Singh
TRACK 2 Timing: 05:30 PM - 06:15 PM fireside chat: empowering self care through phygital: a great future for healthcareFireside Chat: Empowering Self Care through Phygital: A Great Future for Healthcare fireside chatFIRESIDE CHATkeynote addressKEYNOTE ADDRESS Akash Valia
stage closedSTAGE CLOSED
TRACK 2 Timing: 02:30 PM - 03:30 PM the d2c conclave in pursuit of profitabilityTHE D2C CONCLAVE In Pursuit of Profitability d2c conclaveD2C CONCLAVE Vinay Kothari

Petunia Hall

Petunia Hall Timing: 01:00 PM - 02:00 PM delight your customers with smarter conversations hosted by freshworksDelight your customers with Smarter Conversations hosted by Freshworks roundtableROUNDTABLE Ajoy Thomas
Petunia Hall Timing: 02:30 PM - 03:30 PM thought leadership meet – hosted by webengageThought Leadership Meet – Hosted by WebEngage roundtableROUNDTABLE Stuti Ashok Gupta
Petunia Hall Timing: 05:30 PM sundowner over wine & cheese hosted by kaleyra | venue: petunia hallSUNDOWNER over Wine & Cheese Hosted by KALEYRA | Venue: Petunia Hall

TRACK 1

TRACK 1 Timing: 02:30 PM - 03:30 PM the digital experiences you need today to guarantee long term growthThe Digital Experiences You Need Today To Guarantee Long Term Growth panel discussionPANEL DISCUSSION Titus Thomas
TRACK 1 Timing: 03:30 PM - 04:00 PM fireside chat: reimagining ecommerce experiences for today’s customer needsFIRESIDE CHAT: Reimagining Ecommerce Experiences for Today’s Customer Needs fireside chatFIRESIDE CHAT Kavitha Rao
TRACK 1 Timing: 04:00 PM - 04:15 PM keynote address: leverage technology for ecommerce growth- the right wayKeynote Address: Leverage Technology for eCommerce Growth- the right way keynote addressKEYNOTE ADDRESS Prakash Kumar
TRACK 1 Timing: 04:15 PM - 05:15 PM omnichannel conclave the digital roadmap to ensure omnichannel success and digital growthOMNICHANNEL CONCLAVE The Digital Roadmap to ensure Omnichannel success and digital growth omnichannel conclaveOMNICHANNEL CONCLAVE Siju Narayan
TRACK 1 Timing: 05:15 PM - 05:30 PM keynote address: insights led customer engagement with moengageKeynote Address: Insights led customer engagement with MoEngage keynote addressKEYNOTE ADDRESS Narasimha Rao P
TRACK 1 Timing: 05:30 PM - 06:15 PM banking & bfsi conclave keeping alive the concept of digital transformation in banking & bfsi segmentBANKING & BFSI CONCLAVE Keeping alive the concept of digital transformation in banking & BFSI segment banking & bfsi conclaveBANKING & BFSI CONCLAVE Ankur Gupta
stage closedSTAGE CLOSED
TRACK 1 Timing: 06:30 PM networking cocktailsNetworking Cocktails
Networking Mixer
TRACK 1 Timing: 07:00 PM launch of india d2c yearbook 2022 editionLaunch of India D2C YearBook 2022 Edition

TRACK 1

TRACK 1 Timing: 10:30 AM - 10:50 AM keynote address: adding additional revenue streams and reaching new customers using marketplacesKeynote Address: Adding Additional Revenue Streams And Reaching New Customers Using Marketplaces keynote addressKEYNOTE ADDRESS Swagat Sarangi
TRACK 1 Timing: 10:50 AM - 11:50 AM fulfilment & delivery conclave: panel discussion: how can supply chains be a revenue enabler?FULFILMENT & DELIVERY CONCLAVE: PANEL DISCUSSION: How can Supply Chains be a Revenue Enabler? panel discussionPANEL DISCUSSION Madhav Kasturia
TRACK 1 Timing: 11:50 AM - 12:10 PM fireside chat : leverage ads on instagram to drive engagement and sales with instagram business messagingFireside Chat : Leverage Ads on Instagram to drive engagement and sales with Instagram Business Messaging fireside chatFIRESIDE CHAT Siju Narayan
TRACK 1 Timing: 12:10 PM - 01:10 PM panel discussion: india’s 4-fold meteoric growth in vc investments: unfolding the red carpet for global investorsPanel Discussion: India’s 4-fold meteoric growth in VC investments: Unfolding the red carpet for global investors panel discussionPANEL DISCUSSION Vineet Satija
TRACK 1 Timing: 01:15 PM - 02:15 PM lunchLunch
TRACK 1 Timing: 02:15 PM - 03:00 PM fireside chat: gaming commerce: make buying a part of the gameFireside Chat: Gaming Commerce: Make Buying a Part of the Game fireside chatFIRESIDE CHAT Shreyans Gangwal
TRACK 1 Timing: 03:00 PM - 03:15 PM keynote address: high quality customer acquisition via loyalty programKeynote Address: High quality Customer acquisition via Loyalty program keynote addressKEYNOTE ADDRESS Ayush Gupta
TRACK 1 Timing: 03:15 PM - 04:15 PM d2c conclave: panel discussion: personalisation to get closer to the customerD2C Conclave: Panel Discussion: Personalisation to get closer to the customer d2c conclaveD2C CONCLAVE Anju Gupta
TRACK 1 Timing: 04:15 PM - 04:30 PM keynote address: e-commerce with ndhgoKeynote Address: E-Commerce with ndhgo keynote addressKEYNOTE ADDRESS Kumar P. Saha
TRACK 1 Timing: 04:30 PM - 04:45 PM keynote address:KEYNOTE ADDRESS: keynote addressKEYNOTE ADDRESS Marichi Mathur
TRACK 1 Timing: 04:45 PM - 05:45 PM panel discussion: cxo panel: how to accelerate your brand in today’s digital-first world?PANEL DISCUSSION: CXO Panel: How to accelerate your brand in today’s digital-first world? panel discussionPANEL DISCUSSION Siju Narayan
stage closedSTAGE CLOSED

TRACK 2

TRACK 2 Timing: 10:30 AM - 10:45 AM keynote address: market place business model is like a “digital retail”Keynote Address: Market Place Business Model is like a “Digital Retail” keynote addressKEYNOTE ADDRESS Saurabh Baluja
TRACK 2 Timing: 10:45 AM - 11:10 AM keynote address: building e-commerce for the next 500 million customersKeynote Address: Building e-commerce for the next 500 million customers keynote addressKEYNOTE ADDRESS Kirti Varun Avasarala
TRACK 2 Timing: 11:10 AM - 11:40 AM fireside chat: unlock growth by driving meaningful engagement and innovative experiences on whatsappFireside Chat: Unlock growth by driving meaningful engagement and innovative experiences on WhatsApp fireside chatFIRESIDE CHAT Sudip Gupta
TRACK 2 Timing: 11:40 AM - 12:40 PM panel discussion: what are customers looking for in a connected world? how are businesses adapting to consumer expectations and delivering meaningful experiencesPanel Discussion: What are Customers Looking for in a Connected world? How are businesses adapting to Consumer Expectations and delivering meaningful experiences panel discussionPANEL DISCUSSION Jaydeep Shetty
TRACK 2 Timing: 12:40 PM - 01:20 PM panel discussion: e-commerce and cybersecurityPanel Discussion: E-Commerce And Cybersecurity panel discussionPANEL DISCUSSION Siju Narayan
TRACK 2 Timing: 01:15 PM - 02:15 PM lunchLunch
TRACK 2 Timing: 02:15 PM - 03:15 PM panel discussion: cmo outlook: data driving content & creative marketingPanel Discussion: CMO Outlook: Data Driving Content & Creative Marketing panel discussionPANEL DISCUSSION Subhajit Mazumder
TRACK 2 Timing: 03:15 PM - 04:15 PM thought leadership meet: how can brands drive better cx and improve engagement with instagram business messagingTHOUGHT LEADERSHIP MEET: How can brands drive better CX and improve engagement with Instagram Business Messaging
TRACK 2 Timing: 04:15 PM - 05:15 PM panel discussion: the new world order: web3, metaverse & business opportunitiesPanel Discussion: The New World Order: Web3, Metaverse & Business Opportunities panel discussionPANEL DISCUSSION Anirban Chakraborti
TRACK 2 Timing: 05:15 PM - 06:15 PM panel discussion: sustainability & circular economy – towards a zero-waste futurePanel Discussion: Sustainability & Circular Economy – Towards a zero-waste future panel discussionPANEL DISCUSSION Viswanath P
stage closedSTAGE CLOSED
TRACK 2 Timing: 05:45 PM networking cocktailsNetworking Cocktails
Networking Mixer
TRACK 2 Timing: 07:00 PM images e-commerce awards – recognising excellence in e-commerce innovationIMAGES e-Commerce Awards – Recognising excellence in e-commerce innovation

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16 - 17 Mar, 2023 | Dubai, UAE ★ August 2023 | Mumbai, India


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