ICS 2020 Agenda
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LEADERSHIP
10:00 am remove 10:10 am
keyboard_arrow_downINTRODUCTION TO ICS 2020 AND A VIRTUAL TOUR OF VARIOUS ACTIVITIES AT ICS 2020
Siju Narayanan, Chief Experience Officer, RexEmptor Consult
10:10 am remove 10:30 am
keyboard_arrow_downTHE 2020 DIGITAL RETAIL CX: THE NUMBERS, THE INSIGHTS, AND THE OPPORTUNITIES
Earlier this year, Forrester polled over three thousand Indian customers about their experiences with leading digital retail brands. What insights do the numbers reveal? How has the Indian consumer changed through the pandemic? And what opportunities lie ahead for digital retail brands in the sub-continent? Join Forrester analysts Amit Bhatia and Satish Meena to hear more about the state of digital retail CX this year and what prospects the future can bring
Amit Bhatia, Senior Analyst (CX), Forrester IndiaSatish Meena, Senior Forecast Analyst, Forrester India
10:35 am remove 10:55 am
keyboard_arrow_downCUSTOMERS & THE NEW REALITY – PREPARING THE BUSINESS FOR EVOLVING CONSUMER NEEDS, BEHAVIOURS AND EXPECTATION
Saloni Nangia, President, Technopak
11:00 am remove 11:25 am
keyboard_arrow_downSUSTAINABLE. RESILIENT. PREPARED: BUILDING A RETAIL ECOSYSTEM FOR THE #NEWNORMAL
Times have changed. Now, with the pandemic playing the cards, we hardly have any control over the market and its functions. Every retailer and brand is tweaking their working patterns to suit the need of the hour. What is the right approach to remain steady in business? How to navigate the rough seas without losing control?
Paul Martin, Chairman Global Retail Group & UK Head of Retail, KPMG LLP11:30 am remove 11:55 pm
keyboard_arrow_downKEYNOTE ADDRESS – NEXT DIGITAL HORIZON: BUILDING CAPABILITIES FOR A NEW WORLD
Manish Tiwari, VP, Amazon India
12:00 pm remove 12:15 pm
keyboard_arrow_downDELIVER COMMERCE EVERYWHERE – FREEDOM TO CUSTOMER TO CHOOSE YOU
John Goldrick, Vice President, Commerce GTM and Strategy, SAP
12:20 pm remove 12:40 pm
keyboard_arrow_downOMNICHANNEL PLAYBOOK LAUNCH:
by Piyush Chowhan, Retail Strategist
Prof Subrat Sarangi, MICA
1:00 pm remove 1:20 pm
keyboard_arrow_downPRODUCT DEMO BY ACUVER
Sachin Bansal, Founder at Cuebook
1:25 pm remove 2:00 pm
keyboard_arrow_downCULTURE, CHANGE AND AGILITY: ENABLING CUSTOMER CENTRIC DIGITAL COMMERCE IN AN EVOLVING WORLD
Vidya Laxman, Director Technology, TESCO
2:10 pm remove 2:25 pm
keyboard_arrow_downNEVER BEFORE SEEN NEXT GENERATION METHODS TO SCALE YOUR FASHION & LIFESTYLE BUSINESS
Ganesh Subramanian, Founder & CEO Stylumia
2:30 pm remove 2:40 pm
keyboard_arrow_downPRODUCT DEMO BY SAP
2:50 pm remove 3:50 pm
keyboard_arrow_downSIX FEET ECONOMY: RE-ORIENTING RETAIL WITH A TECH SHOT
Kumar Sambhav Verma, Sr. Vice President & Head OmniChannel – Asia, Bata
Piyush Kumar Chowhan, Group Chief Information Officer, LuLu Group International
Aniruddha Banerjee, Executive Committee Member & Senior VP – Supply Chain Management, Spencers Retail
Jamshed K Daboo, Independent Advisor -Consumer, Retail, Hospitality
Anil Shankar, CIO, Shoppers Stop
Sunny Nandwani, Founder & Managing Partner, Acuver Consulting
Moderated by Arun Gupta, Ex CIO, Master IT
Strategist, Consultant, Coach & Mentor
4:00 pm remove 5:00 pm
keyboard_arrow_downTECHNOCREATIVITY: THE ROI OF CUSTOMERCENTRIC MARKETING IN A DIGITALLY DISRUPTED WORLD
Amit Sethiya, CMO, SYSKA Group
Prachi Mohapatra, CMO, FBB
Sukhleen Aneja, CMO & Marketing Director, RB Hygiene, South Asia
Jahid Ahmad,Head Digital, HDFC Bank
Moderated by: Punit Modhgil,Marketer | Entrepreneur | Seeker
5:05 pm remove 5:20 pm
keyboard_arrow_downPRODUCT DEMO BY CUTTING CHAI
Reuben Pandian, Co-Founder & COO, Cutting Chai Technologies
5:05 pm remove 5:20 pm
keyboard_arrow_downDECODING CONSUMER IN THE #NEWNORMAL
Rithish Saralya, VP – Engineering, RedBus
Manoj Patel, House of Anita Dongre
Swapnil Tripathi, Chief Business Officer,
RailYatri.In
Kunal Mehta, CIO & Startup Mentor
Moderated by Subhajit Mazumdar, Director, Strategic Growth, Microsoft India
BIG BUSINESS IDEAS
1:00 pm remove 1:20 pm
keyboard_arrow_downBUILDING A DIGITAL PAYMENT STRATEGY YOUR CUSTOMERS LOVE
Mohit Gopal, SVP, Strategic Initiatives, PayU India
Punit Chahar, Head of Digital & Mass Media, KOOVS.COM
Somu Vadali, Chief Product, Tech and Data Officer, Hopscotch
Kiran Komotla, Sr Vice President – IT,
Burger King India Pvt. Ltd.
Moderated by Vinay Hinge, Trusted Advisor to Retailers on Technology and Operations
2:05 pm remove 3:15 pm
keyboard_arrow_downMEASURING CUSTOMER EXPERIENCE FOR YOUR BUSINESS THROUGH INNOVATIVE STRATEGIES
Priya Subramani, Sr. Director, Walmart Labs
2:10 pm remove 2:25 pm
keyboard_arrow_downCONVENIENCE, PERSONALIZATION AND OMNICHANNEL – THE KEYS TO COPE WITH THESE CHALLENGING TIMES
Sat Vijayaraghavan, CEO, Ajirasoft
5:30 pm remove 5:30 pm
keyboard_arrow_downNEW COMMERCE HORIZON ON INTERNET – The True Convergence of Customer Experience and Commerce in the connected world
Vikram Idnani, Sr. Vice President and
Head-IT – Reliance Retai
Sandeep Jabbal, VP-IT, Jubilant FoodWorks Ltd.
Ankit Madhogaria, Head, Demand Generation, PUMA
Vipin Ramesh Killedar, Co-founder and Director Commerce Sapours Technologies
Moderated by: Vishal Kapil, CTO, Fashion Industry
4:40 pm remove 5:10 pm
keyboard_arrow_downHOW BIGBASKET TURNED THE COVID CRISIS INTO AN OPPURTUNITY
Ajay Thyagarajan, Category Marketing Manager, Bigbasket
Subramanian M S, Head of Category Marketing and Analytics, Bigbasket.Com
5:15 pm remove 5:50 pm
keyboard_arrow_downINNOVATING & REINVENTING INTERNET BUSINESS MODELS TO BUILD PRODUCTS AND SERVICES THAT HAVE & WILL REDEFINE CUSTOMER EXPERIENCE AND BEHAVIOUR SHIFT
Arun Jayraman, Marketing Head, BigBasket
Sudeep Nayak, VP & Head of Engineering, PayU
Soumya Kant, Founding Member, Clovia.Com
Ali Hussein, CEO, Eros Now
Ramneek Khurana, Co-Founder Product, Lenskart.com
Moderated by: Rohit Paranjpe, Co-Founder & CEO, SugarBox
FUTURE INNOVATIONS
1:10 pm remove 2:10 pm
keyboard_arrow_downWHAT SHOULD BE YOUR ECOMMERCE STRATEGY TO CONNECT AND ENGAGE WITH YOUR CUSTOMER ACROSS DIFFERENT CHANNELS
Arun Naikar, Head – Ecommerce, FAB India
Pooraan Jaiswal, CTO for TBZ
Anurag Saxena, Head IT, Biba India
Tanay Agarwal, MD, Skipper Furnishing
Hussaine Kesury, Chief Category
Officer, Pepperfry
Sandeep Mistry, Vice President, Head – IT, Aditya Birla Fashion and Retail Ltd.
Moderated by: Navin Joshua, Founder, Green Honchos
2:15 pm remove 2:35 pm
keyboard_arrow_downPRODUCT DEMO BY XCELLHOST
Samir Jhaveri, Managing Director, XcellHost Cloud Services
2:40 pm remove 3:40 pm
keyboard_arrow_downNEW CHANNELS, NEW CUSTOMERS, HOW DO YOU REACH, BUILD TRUST AND ENGAGE WITH CUSTOMERS ACROSS CHANNELS THROUGH A OMNICHANNEL STRATEGY
Rajgopal Nayak, CTO, Metro Brands
Ramneek Khurana, Co-Founder Product, Lenskart.com
Atul Shivnani, Head – Ecommerce & Digital, BodyShop
Ranjan Sharma, CIO, Head SCM & Captive Ecommerce Business & QA, Best Seller India
Moderated by: Venkat Nott, Founder & CEO, Vinculum
3:45 pm remove 4:15 pm
keyboard_arrow_downCASE STUDY BY CLEVERTAP: MAXIMISING E-COMMERCE ENGAGEMENT WITH REAL-TIME INSIGHTS AND INDIVIDUALISATION.
5:00 pm remove 5:50 pm
keyboard_arrow_downSCRIPTING ARTIFICIAL INTELLIGENCE (AI) IN YOUR BUSINESS – THE PATH TO COGNITIVE RETAIL – APPLYING AI TO CREATE EXPERIENCE ACROSS VALUE CHAIN
David Zakkam, VP Analytics, Swiggy
Dipayan Chakraborty, Head – Analytics, Myntra
Moderated by: Siju Narayan, Chief Experience Officer, RexEmptor Consult
LEADERSHIP
10:00 am remove 10:30 am
keyboard_arrow_downDRIVING VALUE THROUGH DIGITAL FOR YOUR ORGANISATION
Anurag Mathur, Partner at Strategy&, Part of PwC Network
10:35 am remove 11:10 am
keyboard_arrow_downTHREADING A FOUNDATION OF TRADITION WITH NEW-AGE BUSINESS IDEAS
Nand Kishore Chaudhary, Founder, Jaipur Rugs
11:15 am remove 11:35 am
keyboard_arrow_downDIGITAL NEXT – TRANSFORMATION: WHAT SHOULD ORGANIZATIONS DO TO PREPARE THEMSELVES TO CATER TO THE NEW NORMAL?
Raj Neravati, Head of Technology – Watches & Wearables, Titan Company Limited
11:40 am remove 12:10 pm
keyboard_arrow_downDELIVERING PHYGITAL EXPERIENCE TO WOO CUSTOMER IN THE #NEWNORMAL
Presenter: Abhinav Mahajan, Director-Retail, Maspar
12:15 pm remove 1:10 pm
keyboard_arrow_downRETAILING A VISION: GAINING CUSTOMER LOVE TO DISRUPTING THE RETAIL LANDSCAPE WITH NEW STRATEGIES
Vishal Jindal, Director & Co-founder, Biryani By Kilo
Vikram Khinwasara, Co-Founder, The Yellow Straw
Aayush Goenka, Sock-preneur & Founder @ Soxytoes
Sanjay Vakharia, Co-Founder & CEO, Spykar
Shivendra Nigam, CFO, Cantabil Retail
Moderated by: Jitendra Joshi, CEO, Ambab
1:30 pm remove 2:30 pm
keyboard_arrow_downWORKSHOP BY ACUVER: CUSTOMER SERVICE – LEAP TOWARDS WOW CUSTOMER EXPERIENCE
One of the biggest challenges for any Organization is to gauge the Customer preferences on ways they want to be served. It’s important for Organizations to remain abreast about their customer changing needs and preferences in this today’s digitized world. With consumers relying more and more on self-service, it’s important to optimize those experiences while continuing to deliver high-quality service in agentassisted interactions. This workshop will talk about changing trends in Customer preferences and how SAP Customer Service Cloud can help meet the new expectations of the customers.
Ajai Singh, Director – SAP Delivery, Acuver Consulting2:40 pm remove 3:10 pm
keyboard_arrow_downSECRETS TO SCALING YOUR ECOMMERCE/DTC BUSINESS
Ganesh Subramanian, Founder & CEO Stylumia
3:20 pm remove 3:40 pm
keyboard_arrow_downPRODUCT DEMO BY UNICOMMERCE
3:50 pm remove 4:50 pm
keyboard_arrow_downCONTENT TO CART – HOW BRANDS & RETAILERS CAN TURN CONTENT INTO COMMERCE
Marwa Solimon, Managing Director | GCC & KSA, NAOS (Bioderma)
Ankur Pujari, Co-founder & Business Lead, Hyper Connect Communications
Farshid Master, Associate VP- eBusiness, Thomas Cook
Indraneel Ghosh, COO, Word Hatter
Anant Garg, Head – Enterprise Business at Green Honchos
Moderated by: Sheetal Choksi, Founder, Wordhatter
BIG BUSINESS IDEAS
1:30 pm remove 2:30 pm
keyboard_arrow_downWHY LOYALTY HAS UNDER DELIVERED IN INDIA AND HOW CAN IT ADD TO YOUR BUSINESS
Manish Dureja, MD & CEO, Intermiles
Ishita Sudha Yashvi, Co-Founder And CMO, Cross Border Kitchens (CBK)
Jiten Mahendra, Sr. VP Marketing,
Landmark Group
Sharon Pais, Senior Director Flipkart & Head of SuperCoins
Moderated by: Rishi Batra, Founder, Twidpay
2:40 pm remove 3:10 pm
keyboard_arrow_downNavigating Through COVID: NEW WAYS OF WORKING FOR FRONT, MID AND BACKOFFICE
Abhishek Gupta, Partner & Leader Global Capability Center (GCC) Market
3:15 pm remove 4:20 pm
keyboard_arrow_downCOLLABORATION IS THE NEED OF THE HOUR: EXPLORING PARTNERSHIPS BETWEEN BRANDS, RETAILERS, CONSUMERS & MARKETPLACES
Dr. Anil Chinnabhandar, Sr VP Retail & Supply Chain, Landmark GroupSachin H. Shikrapurkar, Director – Sales & Marketing, FM LogisticAnirban Chakraborti, E-Business Head
(Pharmacy & Lifestyle Products), Wellness
Forever Medicare Pvt. Ltd.Syed Ammar, E-commerce Business Development Manager – India at DHL ExpressModerated by: Siju Narayan, Chief Experience Officer, RexEmptor Consult
4:25 pm remove 4:50 pm
keyboard_arrow_downDRIVING CUSTOMER ENGAGEMENT AND RETENTION DURING COVID-19
Harsh Shah, Founder, Fynd
Anil Menon, General Manager Information Technology – Tata Starbucks
Rana Atheya, Founder, Dogspot.in
Moderated by K T Prasad, Country Director, Zendesk
FUTURE INNOVATIONS
2:00 pm remove 3:00 pm
keyboard_arrow_downWORKSHOP BY SUGARBOX: Affordable & reliable digital access to everyone, everywhere
Users are spending 5 bn hrs a month on-the-go and users are exponentially consuming services during this time. This is where user demand is at its peak and internet infrastructure is most unreliable. How does the ecosystem tap into this opportunity?
COVID has shifted adoption & consumption trends dramatically for the ecosystem. However, with networks caving under the data burden, it also exposed how unprepared the infrastructure ecosystem is. For ages, Public Wi-Fi has been touted as the answer to all internet problems. However, can Public Wi-Fi ever become sustainable?
Rohit Paranjpe, Co-Founder & CEO, SugarBox3:00 pm remove 3:30 pm
keyboard_arrow_downTHE CUSTOMER 360 JOURNEY – DATA, ANALYTICS TO ENGAGEMENT
Piyush Kumar Chowhan, Group Chief Information Officer, LuLu Group InternationalDeepali Naair, Chief Marketing Officer IBM India & South Asia
3:40 pm remove 5:40 pm
keyboard_arrow_downRETAIL & ETAIL’S MOST INFLUENTIAL STARTUP-TECH PITCH SESSION
Ahmar Abdullah, CEO & Co Founder – Loyalytics Consulting LLP
Niki Khokale, CEO And Co-Founder, Fountain9
Prakash Kumar, CTO, GreenHonchos
Siddharth Mishra, Founder, Karnival
Sayantan Chatterjee, Founder, Beatest
