ICS 2020 Agenda

Background
  • DAY - 1
  • DAY - 2
10:00 am remove 10:10 am
Main Theatre
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A virtual tour of ICS 2020 and various activities

10:10 am remove 10:30 am
White Paper Presentation
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9 Golden rules of Customer Centricity – Decoding how consumer Behaviour has evolved in the #NewNormal

As entire countries come under quarantine orders and consumers around the world start to shun human contact, brands and retailers are scrambling to adapt to the #NewNormal. They recognize the global response to the novel COVID-19 virus will have a significant impact on their business. The White Paper will focus on 1) Managing Demand Fluctuation due to zoning and containment 2) Shoring up Cash Reserves 3) Protecting the People and how do you manage workforce 4) Supplychain disruptions across geographies.

10:30 am remove 10:45 am
Keynote Speak
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Building business in #NewNormal – Retail Future Outlook in a Covid 19 World!!

10:45 am remove 11:05 am
Research Presentation
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Customers & the New reality – Preparing the business for evolving consumer needs, behaviours and expectations

11:05 am remove 12:20 pm
Keynote Speak
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Inaugural Session

The Next Digital Horizon: Building Capabilities for a new world

12:20 pm remove 1:20 pm
CEOs Future Gazing
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Will Omnichannel adoption become the next big truth in retail?

The true convergence of customer experience & commerce in the connected world

2:00 pm remove 2:45 pm
Scripting Artificial Intelligence (AI) in your business
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CXO Talks

The path to cognitive retail – applying AI to create experience across value chain

12:30 pm remove 3:30 pm
Will Omnichannel become the #NewNormal in Retail
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CASE STUDY

How do you build trust and engagement with customers through a differentiated Omnichannel strategy

3:30 pm remove 4:30 pm
Analytics
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THOUGHTLEADERSHIP DISCUSSION

The Gamechanger for Consumer Businesses Achieving Advanced Insights and AI for Analytics – How does data science and machine learning fit within organization’s analytics and AI strategies

4:30 pm remove 4:45 pm
Keynote Speak
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Keynote Speak

4:45 pm remove 5:30 pm
How do you build an agile and responsive omni-channel supply chain
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PANEL DISCUSSION

Maximising supply chain efficiency for an Omni-demand customer. Adopting a segmented supply chain and inventory model helps to strike the balance between agility and efficiency.

2:00 pm remove 2:45 pm
The Rise and Rise of Social Media
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BRAND TALK

How do businesses adapt to evolving landscape of digital media and the rise of OTT Platform across geographies?

2:45 pm remove 3:15 pm
Getting Customer-Ready
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VIRTUAL RETAIL TOUR

Let’s look at how the world is reviving storefronts at every touchpoint to make the customer feel safe and comfortable in the #NewNormal. We present a virtual tour of retail experiences in New Normal from Singapore, Dubai, Sydney and Mumbai

3:30 pm remove 4:30 pm
PERSONALISATION
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CMOs SPEAK

Building a customer first marketing approach – Analysing Customer preferences, channels and data to enable a targeted & personalised marketing

4:30 pm remove 4:45 pm
Keynote Speak
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Keynote Speak

4:45 pm remove 5:30 pm
PANEL DISCUSSION
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Marketing Automation

Leveraging automation tools to engage with you customer at every step of their journey, and deliver targeted campaigns based on their preferences

2:00 pm remove 2:45 pm
Cracking the code of Food deliveries
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Thoughtleadership DIscussion

Exploring how the rise in Income and Internet Facilities drive Online Food Delivery Market in India. Understanding how businesses are built around deliveries.

2:45 pm remove 3:15 pm
INNOVATION IN PAYMENTS
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STRATEGY SESSION

From war of Cards to war of Wallets and now cryptocurrency – Enabling a new digital economy in India to augment the speed of internet business

3:30 pm remove 4:30 pm
Collaborate to win
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ROUNDTABLE

Building a collaborative strategy of various stakeholders like brands, 3PL and logistics companies to maximise operational efficiencies

4:30 pm remove 4:45 pm
Keynote Speak
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Keynote Speak

4:45 pm remove 5:30 pm
ROI driven ecommerce delivery
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PANEL DISCUSSION

Analysing business requirements to evaluate delivery innovation which can drive ROI and bring better customer experience

10:30 am remove 11:30 am
Small Ideas – Big Impact
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Stories of Successful Business Operations in #NewNormal

11:30 am remove 12:00 pm
Fireside Chat
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How do you thrive in today's fast paced business environment in #NewNormal

12:00 pm remove 1:00 pm
Collaboration is the Need of the Hour
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Exploiting partnerships between brands, retailers, consumers & marketplaces

2:00 pm remove 3:00 pm
Workshop-1
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Cloud Technologies that will drive a seamless Omnichannel experience

3:00 pm remove 4:00 pm
Workshop-3
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Role of Omnichannel Analytics in creating a emotional connect with your customer

4:00 pm remove 5:00 pm
Workshop-5
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Improving your last mile through effective collaboration and omnichannel strategy

2:00 pm remove 3:00 pm
Workshop-2
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The Offline to Online Channel Switch: How do you replicate experiences of a offline into online

3:00 pm remove 4:00 pm
Workshop-4
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Building brand loyalty through customer experience in the age of Millenials

4:00 pm remove 5:00 pm
Workshop-6
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Review your cross-channel personalisation strategy to build a great Customer Experience

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8 - 9 OCTOBER 2020


Background
Confirmed Attendees
  • ★ Subhajit Mazumder, Microsoft
  • ★ Sunil Kuruvath, ColorTokens
  • ★ Venkataraman , Jovera
  • ★ Saurabh Dalal, Pranjivan
  • ★ Neelima Sinha, Acuver Consulting
  • ★ Ankita, CRED
  • ★ Alok Dhungana, BeezBag
  • ★ Sthita, Zetwerk
  • ★ Manoj Patel, House of Anita Dongre Private Ltd.
  • ★ Aditya Tyagi, ITC
  • ★ Nisha Yadav, NAOS Skin Care Pvt Ltd
  • ★ Piyush Kateja, Oxfordcaps
  • ★ Pranjal Salgaonkar , Naos India
  • ★ Pradeep Sharma, EY
  • ★ Gaganish Mittal, GEIPL
  • ★ Sandeep Goenka, Bagzone Lifestyles P Ltd
  • ★ Amit Chopra, Shoes & accessories
  • ★ Prasanna, TCA Ltd
  • ★ Shiv Perinchery, Caliber Global
  • ★ Sudhir Kumar, SIF garments Pvt Ltd
  • ★ vikash chaturvedi, Pld Industries
  • ★ Ajit Singh, Postronix Solutions Pvt Ltd
  • ★ Ajay Kumar Gupta, Stargate Tech Pvt Ltd
  • ★ Manoj Kumar Velamala, Infoedge
  • ★ Velmurugan T, Antal International
  • ★ Nupur Maheshwari, Godrej Consumer Products Ltd.
  • ★ Rupesh Ravi, NEC
  • ★ Jignesh Kapasi, Passion Bazaar
  • ★ Madhav Nishtala, SAP India P Ltd
  • ★ Satyabhargav, primeccentric
  • ★ Ashish Sharma, Vaibhav Jewellers
  • ★ Somit Basak, Aintu Services
  • ★ Aakash, Jargon Ventures
  • ★ Raju Nair, Binzagr foods
  • ★ Abhay Rana, Global Network and Supply Management
  • ★ Muhammed Muhusin Khan , Mindteck India Ltd
  • ★ Ravi Aravamuthan, prism Johnson ltd
  • ★ Raju Dedhia, Vinculum
  • ★ Amit Agrawal, Msg Global Solutions India Pvt. Ltd.
  • ★ Aditya Banerjee, Msg Global Solutions India Pvt. Ltd.
  • ★ Rishabh Bilala, Msg Global Solutions India Pvt. Ltd.
  • ★ Ajay Karthik, Kloc Technologies
  • ★ Varun Kant, Praxis home retail limited
  • ★ Abhay Potnis, GBM Qatar WLL
  • ★ Roop Thothadri, IBM
  • ★ Tracel fernandez, CJ affiliate
  • ★ Neeraj Bezalwar, Spindle Innovation Labs
  • ★ Dhiraj Dubey, NAOS Skin Care India Pvt Ltd
  • ★ Daanish Butt, Solveda
  • ★ Phani, EPAM
  • ★ Ashish kumar srivastava, TCS
  • ★ Plaban Roy, EasyRewardz
  • ★ Richa Grover, Accenture
  • ★ Aditya Garg, Fabindia overseas
  • ★ Dr. Anshu Jalora, Sciative Solutions Pvt Ltd
  • ★ Shiv Shankar Gogia, Gogia Consultancy Services
  • ★ Harsha Chittar, CJ Affiliate
  • ★ Vijay Kawale, Neubrain Solutions
  • ★ Fazil Saifudheen, Inbusiness Ventures Pvt Ltd
  • ★ Anubha Mishra, Logic Information Systems
  • ★ Marazban Bharucha, KAMPZ Consulting
  • ★ Sandip Vazirani, 4AM
  • ★ Srikkanth S, The Strategy School
  • ★ Nataraj Gopadi, Devharsh Infotech (P) Ltd
  • ★ Lakshdeep Rajput, SearchTap
  • ★ Ashish beesetti, NIT Arunchal Pradesh
  • ★ Maheswarakumar, HCL Tech
  • ★ Neelesh, Tata Consultancy Services
  • ★ Supreeth , Ingram
  • ★ Ashish Narula, Technopak Advisors
  • ★ Murali Mohan K, Murdeshwar Ceramics
  • ★ Nazif Tejani, Bestseller India
  • ★ Sandeep Kumar, Henry Harvin Education
  • ★ Abhijit Khatav, HT Media Ltd
  • ★ Vijay kumar singh, HSIL Limited
  • ★ Pooja Jois, Tesco
  • ★ Ashutosh Kumar, Tesco
  • ★ Anil Kumar R, Tesco Bengaluru
  • ★ George Paul, Forte Furniture Products India Pvt. Ltd.
  • ★ Mohamed Naseem PMA, Madras Trading Company
  • ★ Ankit Majumder, EasyRewardz Software Services Pvt Ltd
  • ★ Atul Kumar Agarwal, Cosmos Ventures
  • ★ Aloke Mahapatra, CJ Affiliate
  • ★ Rahul Saha, Tesco
  • ★ Alok Singh, Metro Brands Limited
  • ★ Ritesh Pandey, CocoonIT Services Pvt Ltd
  • ★ Maulik Shah, Frigorifico Allana Pvt Ltd
  • ★ Mahem Dwivedi , Creaticity, DFPCL
  • ★ Kaushalendra, Easyrewardz solution
  • ★ Parth Sharma, Baazi Games
  • ★ Varun Ganjoo, Baazi Games
  • ★ Pradeep Java, Globus Stores Pvt Ltd
  • ★ Alok, Orientbell Tiles
  • ★ Mayur Oberoi, Yatra.com
  • ★ Raja B, Studentz
  • ★ Praveen, Kapoor
  • ★ Sreenagh , The circus Solutions
  • ★ Rajiv Manalal Gupta, Corporate Office
  • ★ Salim Khan, Corvuss Academy
  • ★ Shampa Dhali, Marriott Internatioanl Inc
  • ★ Amish Verma, Stella Tradex Private Limited OPC
  • ★ Vikram Lad, Valrours Media Pvt Ltd
  • ★ Deepak Nagar, Myntra
  • ★ Kumudini Rajaram, Tesco
  • ★ Ankita Singh, FTD Infocom
  • ★ Sagorpriyo Sikdar, Publicis Media
  • ★ Aïcha Miloudi , Oracle
  • ★ Shikha Mehra, AlterLyfe
  • ★ Vishal Mehra, ViDhi Fashion World
  • ★ Chandan Kumar, Herringbone Weaves Pvt Ltd
  • ★ Vishwajeet Kumar, Digital Aid Solutions
  • ★ AS, Xiao India Private Limited
  • ★ Alexander Tovey, Like Digital
  • ★ Saurabh Prabhakar, Mahindra Logistics
  • ★ Sonik Sourabh, Medlife.com
  • ★ Ashish Kumar Dhir, Technopak Advisors
  • ★ Abhinav Paitandy, Nagarro
  • ★ Mubarak alam khan, Tesco
  • ★ Anoop Bhardwaj, Somany Homes Innovation Limited
  • ★ Mihir Mittal, The Hatke
  • ★ Subhash Oommen, Neeti Brand Accerlator
  • ★ Ankita Agrawal, Freshinn