Customer Insights Conclave

Background


Theme

Winning the New-age Customers through effective marketing

The sudden surge in new channels and varied operating models has dramatically changed the business environment in which marketers operate today. With the increase of newer modes & channels of marketing there is a need to create a new unifying framework which will help in aligning strategies as per business requirements.

Alongside this need for a framework, there are new requirements for marketing competencies and capabilities around domains of expertise like data and analytics, customer experience, content, multichannel, customer service and personalisation, which are neither properly understood nor being met.

Due to these changes and the rise of digital, the marketing function is going through an existential crisis: The Customer Insights Conclave aims to focus on building long term vision of unifying marketing strategies which combines digital and classic marketing into one future-ready framework.



ICS 2019 Sessions




Who Attends

CEOs and Chiefs, Vice Presidents, General Managers, Directors, Heads, Senior Managers and Managers of:

Marketing

Innovation

Information

Marketplace

Advertising

Branding Digital

e-Commerce

Promotions

Content

Communications

Social Media


Loyalty

Sales & Marketing

Customer Experience

Consumer Relationship

Strategic Management

Consumer Data

Market Research

Public Relations

Corporate Relations

Marketing Analytics

Marketing Communications



Conference Focus

Digital Content
How do Internet businesses adapt to evolving landscape of digital content in India?
Voice Technology
The Future of Voice-Powered Web: How do we integrate voice assistants like Alexa, Bixby, Cortana, Google Assistant and Siri to make Internet business more interactive
Personalisation
Building a customer first marketing approach - Analysing Customer preferences, channels and data to enable a targeted & personalised marketing
Marketing Automation
Leveraging automation tools to engage with you customer at every step of their journey, and deliver targeted campaigns based on their preferences
Customer Service
Decoding the future of Customer Service in the Era of Social Messaging & Artificial Intelligence – Harnessing the power of bots & AI in an Omnichannel environment
AI powered CX
Engage proactively across the customer journey to deliver operational efficiency and a superior customer experience
Loyalty
Is your Loyalty program effective? Building strategies and metrics to analyse performance of Loyalty program and how do you integrate across various customer touchpoints
Store Engagement
RFID, Beacons, Blufi, Interactive touchscreens – Building experiences to drive stronger customer engagement and experience.







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WHITE

8 - 9 OCTOBER 2020


Background
Confirmed Attendees
  • ★ Subhajit Mazumder, Microsoft
  • ★ Sunil Kuruvath, ColorTokens
  • ★ Ankita, CRED
  • ★ Alok Dhungana, BeezBag
  • ★ Manoj Patel, House of Anita Dongre Private Ltd.
  • ★ Aditya Tyagi, ITC
  • ★ Nisha Yadav, NAOS Skin Care Pvt Ltd
  • ★ Pranjal Salgaonkar , Naos India
  • ★ Sandeep Goenka, Bagzone Lifestyles P Ltd
  • ★ Amit Chopra, Shoes & accessories
  • ★ Shiv Perinchery, Caliber Global
  • ★ Sudhir Kumar, SIF garments Pvt Ltd
  • ★ Nupur Maheshwari, Godrej Consumer Products Ltd.
  • ★ Ashish Sharma, Vaibhav Jewellers
  • ★ Raju Nair, Binzagr foods
  • ★ Varun Kant, Praxis home retail limited
  • ★ Dhiraj Dubey, NAOS Skin Care India Pvt Ltd
  • ★ Daanish Butt, Solveda
  • ★ Ashish kumar srivastava, TCS
  • ★ Aditya Garg, Fabindia overseas
  • ★ Sandip Vazirani, 4AM
  • ★ NATARAJ GOPADI, Devharsh Infotech (P) Ltd
  • ★ Murali Mohan K, Murdeshwar Ceramics
  • ★ Nazif Tejani, Bestseller India
  • ★ George Paul, Forte Furniture Products India Pvt. Ltd.
  • ★ Mohamed Naseem PMA, Madras Trading Company
  • ★ Rahul Saha, TESCO
  • ★ Alok Singh, Metro Brands Limited
  • ★ Maulik Shah, Frigorifico Allana Pvt Ltd
  • ★ Parth Sharma, Baazi Games
  • ★ Varun Ganjoo, Baazi Games
  • ★ PRADEEP JAVA, Globus Stores Pvt Ltd
  • ★ Mayur Oberoi, Yatra.com
  • ★ Shampa Dhali, Marriott Internatioanl Inc
  • ★ Deepak Nagar, Myntra
  • ★ Kumudini Rajaram, Tesco
  • ★ Shikha Mehra, AlterLyfe
  • ★ Vishal Mehra, ViDhi Fashion World
  • ★ Chandan Kumar, Herringbone Weaves Pvt Ltd
  • ★ Sonik Sourabh, Medlife.com
  • ★ ANOOP BHARDWAJ, SOMANY HOMES INNOVATION LIMITED
  • ★ Ankita Agrawal, Freshinn
  • ★ Alok, Orientbell Tiles
  • ★ vishwajeeth naik, tesco
  • ★ Ashish Vig , Adda247
  • ★ Sumit, Pearl Global Industries ltd
  • ★ Ankit Agarwal, Policybazaar.com
  • ★ Purushothaman MSK , Auctus Ecom
  • ★ Pooja Murthy, TESCO
  • ★ Nabanita Samant, Tesco Bengaluru
  • ★ Iliyaz Hussain, Tesco
  • ★ Preeti Prabha, Laundry Cafe Pvt Ltd.
  • ★ satyabhargav, kiwla.com
  • ★ Nikhil Shirsat, Doodle Collection
  • ★ Archana Dhurandhar, Creations Jewellery Mfg Pvt.Ltd.
  • ★ Jignesh Kapasi, Passion Bazaar
  • ★ Vishal Malik, Wold Goods Market Ltd.
  • ★ Ayush khumman, Wuerth India Pvt Ltd
  • ★ Roshil Joshi, People Interactive (I) Pvt Ltd
  • ★ Nikhil Matwani, Maha Ambika Bakers
  • ★ Vivek, Panache Digilife Ltd
  • ★ Aditya Tyagi, Reliance Retail
  • ★ Sidhartha Mallarapu, IndiaBuys
  • ★ Madhu, Miele Design and apparel consulting
  • ★ vikash chaturvedi, nlfe cosmetics india ltd
  • ★ Dr.Manish Gupta, Arogyapandit Private Limited
  • ★ Piyush, Noise
  • ★ abhinav mahajan, maspar
  • ★ Shalini Vijayagopalan, Again Drinks
  • ★ Mayank Ved, Brand Studio Lifestyle Pvt Ltd
  • ★ Arun Padmanabhan, Swiggy
  • ★ Hasnain Haveliwala, Jaguar Land Rover
  • ★ Rutuja Mahajan, Myntra Jabong
  • ★ Jasmin Vora, Peoria Fashions Pvt. Ltd
  • ★ Gowtham Dakshinamurthy, Raymond Limited
  • ★ deepak sachan, Samsung
  • ★ Rohit Raghav, Walmart
  • ★ Rohit Raghav, Walmart
  • ★ Swati Gupta, Raymond
  • ★ Babul Singh, Orient Craft Ltd
  • ★ Balasubramani A, Nilkamal Ltd
  • ★ Akruti Shewani, Primarc pecan retail pvt. Ltd
  • ★ Prashant Jaiswal, 99Acres.Com
  • ★ Deepak chapolia, Primarc pecan retail pvt. Ltd
  • ★ Nagraj B Shetty, GoldUNO
  • ★ Amit Gaosandhe, GoldUno.com
  • ★ Mrinal Singhal, OYO
  • ★ Sneha Sood, Accenture
  • ★ Shrey Priyavrat, Whirlpool Corporation
  • ★ Lakshmana Kumar, Beauty concepts Pvt Ltd
  • ★ Ritesh Mehra, TCNS Clothing
  • ★ vikram sood, hungry wheels
  • ★ Sandeep Sastri, Moneycontrol
  • ★ Nikhil Kadam, Cloudkitch Pvt Ltd
  • ★ Aarti Pawar, Raymond limited
  • ★ Phillip Rodrigues, Musikshack International Pvt. Ltd.
  • ★ Sachin Deshpande, House of Anita Dongre
  • ★ Shrikanth Kulkarni, IntelliStay Hotels Pvt Limited
  • ★ Mitesh oza, Shankheshwar designer pvt Ltd
  • ★ Anirban Mukherjee, Fieldfresh Food Pvt Ltd
  • ★ Kunal Asrani, CurlyTales
  • ★ Vikram, Rico Appliances Pvt. Ltd
  • ★ Sagar , Take N Eat
  • ★ Rohit Dhingra, Uday Fashion
  • ★ Prakash V, EbixCash
  • ★ Paresh Maniar, Pavitram diamond jewellery
  • ★ Aman Jain , Philips
  • ★ Aditya Pandey, Paypal
  • ★ Vishal Agrahari, Ubon
  • ★ Satyaki Manna, Milee Droog Food & Beverages LLp
  • ★ Swapnil Jain, Bikanervala Foods Pvt. Limited
  • ★ Sunder bishnoi, KhushiSeYoga
  • ★ Kunal, Clarks
  • ★ Aashish Jain, Seasons Chennai
  • ★ Chetan Rathore, Ebay India Pvt Ltd
  • ★ Ritwick Nitin Gadgil, HOPPOO LIFESTYLE INDIA PVT LTD
  • ★ Amit Rai, Cardekho
  • ★ Anu Yadav, Paytm
  • ★ Abhinav Mahajan, Maspar Industries Pvt. Ltd.
  • ★ Abhishek, Jubilant foodworks limited
  • ★ VISHAL, M&S
  • ★ Manas Roy, Google
  • ★ Prithveesh Goel, MakeMyTrip
  • ★ Abhinav Punhani, Cravatex Brands Limited
  • ★ Pratik Kadam, Sportz Interactive
  • ★ Aditya Sawal, Saawal Interiors
  • ★ Deepak Mishra, First Steps Babywear Pvt. Ltd
  • ★ Ankit Shukla, sheroes
  • ★ Himanshu Bansal, Sheela Foam Limited
  • ★ Kamal bansal, Future Lifestyle Fashions
  • ★ Ankit Shukla, Prestige Group
  • ★ C.Harihara kumar, GMR Hospitality and retail ltd
  • ★ Vivek Kumar, Reliance jio
  • ★ Anil Raina, PVR Cinemas
  • ★ Rajesh Mane, Future Supply Chains Ltd.
  • ★ Keshav tiwari, biba apparels pvt ltd
  • ★ Toseef Ahmed Lukkawala, Aza
  • ★ Sagar Borgaonkar, Arvind Fashion ltd
  • ★ Akash Suri, Lifestyle International Pvt Ltd
  • ★ Neetesh gupta, Reliance Retail venture Ltd.
  • ★ Manisha, Vruddhi design and fabrics pvt ltd
  • ★ Mayank Gupta, ANIK MILK PRODUCTS PRIVATE LIMITED
  • ★ Swati Singh, NAOS Skincare India
  • ★ Kartik Arora, Gopala Fresh Produce Pvt Ltd
  • ★ Roshan Kunder, NAOS India
  • ★ Harish Chandra, Sarovar Hotels
  • ★ Sujeet Katiyar, Videocon Industries
  • ★ Ankur Gulyani, Liberty Shoes Ltd.
  • ★ SanketRastogi , MAGICBRICKS.COM
  • ★ Pranav Nandankar, Loomfolks Pvt Ltd
  • ★ Neha Bandekar, Pehrawaah by Neha Bandekar
  • ★ Kaustubh Patil, Motohom Pvt. Ltd
  • ★ Ruturaj, Space World Group
  • ★ O P Bajaj, Sai Furniture
  • ★ Shyam Bhatia, Radiance Kitchen
  • ★ Sanjay Katara, Lets Furniture
  • ★ Arpit Vora, Riya Travels & tours PVT LTD
  • ★ Dhiraj Johnson, RelaxoCo Matress
  • ★ Shiraj Johnson, RelaxoCo Matress
  • ★ Abhishek Pandey, Agoda
  • ★ Hemant Saini, Glorious Electronics India Pvt. Ltd.
  • ★ Nilesh Jadhav, Bed and bedding co
  • ★ Vikrant , Uwonder.in
  • ★ Aditi Agarwal, PinkApron
  • ★ Savio Nunes, Lifestyle International Pvt Ltd
  • ★ Benazir Miller, Shoppers Stop
  • ★ Anshuman Jain, Shopify Gold Partner
  • ★ Bageerathan, Walmart
  • ★ Balaji Balakrishnan, Clearance Fashion Pvt. Ltd.
  • ★ Ronak Gada, Vimal Trading Company
  • ★ Saravanan Kulandaiswamy, SS Retail Space Solutions
  • ★ Om Prakash Bajaj, SAI FURNITURE ART