Vikram Idnani joins the retail company from Trent, where he served an 11-year stint as the Head-IT. At Trent, he also the Chief Ethics Counsellor.Aside from being a retail CIO, Idnani has worked as a consultant for TCS, Syntel, and Hi-Tech Consultants. Idnani has 23 years of global experience, spanning 9 years in the US and the rest of India. Prior to joining Trent in 2006, he consulted for International Retail and Consumer Goods firms including Borders, Home Depot, K-Mart, PepsiCo and interned at JD Williams (UK). He has also worked with Airlines, Finance, Home Building and Healthcare industries.
I am a Senior IT Professional with 16+ years of experience in the Retail Business, Information Technology & Project Management, Customer Experience, eCommerce & Vendor Management. I have strong functional knowledge of customer experience innovations, retailing solutions, loyalty programs, replenishment tools, delivery management, vendor management, outsourcing and ERP implementations projects.
My extensive experience in working with large, cross-functional and multicultural international teams in the delivery of multiple concurrent projects has shown me that my professional value lies in being an effective communicator with strong people management skills as well as sharp business and commercial acumen. This is crucial in engaging stakeholders in using technology to develop transformative processes that bring about sustainable business growth and achieve organizational KPIs.
Shifali is a dynamic young leader with 16 years of experience in E-Commerce and Lifestyle Retail with robust expertise in Start-up Ventures, Strategic Alliances, Fashion Trend Forecasting and Product Management;. An alumna of Harvard Business School with expertise in Business Strategy, Brand management and Digital Marketing. She has lead businesses from the Startup World to building International Brands India Growth strategy. Pursuant to a decade long stint with International Brands such as Marks and Spencer and United colors of Benetton where she was responsible for expanding their product lines and scaling the business from 55 to 650 stores, she pivoted towards the Digital world .She co-founded the International business vertical at Myntra Jabong (part of the Flipkart- Walmart Group) by partnering with over 70 brands across the globe and getting them home to the Indian consumers.
VP-IT at Jubilant FoodWorks Ltd. Retail Technology Leader with 18 plus years of experience in Retail and Hospitality industries. Led many successful digital transformation projects in multiple geographies. Expert in delivering Omnichannel strategies for large enterprises.
Arun Gupta began his career in 1985 as a Territory Customer Services Manager for OMC Computers. His contribution across various functions including sales, R&B and general management, saw him get promoted four times within five years.
In 1991, he joined The Great Eastern Shipping Co as IT Manager, where he contributed towards the dismantling of EDP and implemented Oracle financials in the organization. Five years later, he moved to DSP Merrill Lynch as VP-IT, where he formulated guidelines and standards in conjunction with company’s global standards for computer systems, and communications, in line with the business strategy.
In 1999, he was appointed as the National IT Manager of DHL Worldwide Express, and within a year, he developed and implemented sales force automation for the company. Two years later, he decided to lead the IT and ISP operations of Hughes Telecom India as VP-IT. In 2002, he joined Pfizer Ltd as Senior Director-BT, where he created a Center of Excellence on technology domains for the Asia Pacific region.
In 2006, he was appointed IT Director of Philips and a year later, he shifted to K Raheja Corp as Group CIO. Arun was the Group CTO of Shoppers Stop for over five years. He facilitated business improvements with a mix of new technology implementations and upgrades; thus enabling in the reduction of operating IT expenses and freeing budgets for strategic initiatives.
In 2014, he led the transformation agenda driven by technology rationalization for Cipla as Global Chief Information Officer, before changing tracks to become an advisor to various companies. These included GlobalSpace Technologies, Caliber Infosolutions, Simplr Solutions, Uniken, Unotech Software, Locuz Enterprise Solutions, Systech International.
He is currently the Consulting CTO for Praxis Home Retail where he formulates the IT strategy and helps execute business strategies with technology-led business innovation and transformation.
Ricardos Khoury, the founder of Novus Technologies sits on over 26 years of knowledge in IT and retail industries. Immediately after his graduation from Notre Dame University, he moved on to work with leading IT companies like DELL, INTEGRO & DEC where he started to build his knowledge in retail banking and retail delivery channels covering many markets in France, Middle East and the Mediterranean basin.
In 1996 he started his association with the international business team of SIEMENS NIXDORF occupying different positions up to leading the business unit responsible for the development of the banking business in the Levant. In 2002, Ricardos joined the Wincor Nixdorf Asia Pacific team in Singapore to develop new markets and manage the banking partner channel. Over the course of 11 years, he managed various regional functions leading to the role of Regional Vice President, Head Banking Industry Asia Pacific, responsible for the consolidated banking business in 19 APAC markets.
In March 2013, Ricardos decided to trade the structured corporate life against entrepreneurship and founded Novus Technologies Pte Ltd in Singapore. A true believer in mobility and its business impact especially in the retail space, Ricardos focused the efforts of the new company in the direction of Customer Experience Management (CEM) Solutions, Store and e-Channels Transformation and Digital Payments, producing several key digital innovations that are endorsed by TOP banking and Fintech brands in APAC.
Ricardos’ business exposure to over 50 countries around the globe equipped him with a deep cultural understanding and acute business sense that is helping to introduce innovation and add value to banks, retailers and Fintechs across the Asia Pacific region.
Novus Technologies is currently driving retail transformation, financial inclusion and digital payment initiatives in eight geographies across Asia Pacific and ME (through six direct legal entities and two partnerships).
Mr. Madhav Rao served as the global Chief Information Officer of Lulu Group International, one of the largest and fastest growing Retail Groups until November 2019. He is a HBS Alumni (Harvard Business School- SELPI) and holds a Masters in IT Management. His retail, wholesale/distribution, hospitality, food processing industry, healthcare and global remittances domain expertise have kept the group ahead of the technology curve from Southern Europe to the tip of Africa and across Middle East and Asia Pacific. Currently he is doing consulting positions for Retail and Payment technologies companies in Mumbai and Hyderabad.
With a career spanning for almost 3 decades, Mr. Madhav has regularly featured in the Top 20 CIO’s in the Middle East. Awarded for numerous digitization programs implemented across global operations, he has consistently delivered initiatives on time, on budget and most importantly on value. With the advent of 4th generation technologies, he has notably redefined Lulu’s supply chain, mobilized numerous business processes, embarked on an initiative to redefine the customer experience and most recently, focused on contributing to a greener future by deploying an intelligent building management solution reducing carbon footprint.
Independent Advisor in the consumer, retail and hospitality space. Working closely with the leadership team of start-ups, small and medium enterprises to help scale up operations with a clear focus on unit economics and path to profit. Advising enterprises to create a structured approach to business excellence, focused around customer experience and strategy. Providing guidance on systems, processes, metrics and culture required to achieve sustainable growth and success.
Career with the Tata Group spanning nearly thirty-four years in the consumer, brand, hospitality and retail space. Over twenty years of experience in heading profit centers and businesses. Demonstrated skills in developing customer-centric strategies driven by a high level of focus around brand and the customer experience. Developed strong business models in businesses with a wide reach and network of outlets across geographies. Strong focus on growth and expansion. .Senior mentor for the Tata Business Excellence program. Expertise in customer-focused strategies, strategic brand management, partner relationships and building organization alignment.
Mr Sunil Khosla is the Chief Marketing Officer of AGS Transact Technologies as well as the President – Digital Business of its subsidiary India Transact Services Ltd. The originator of AGS Horizon – Initiative focussed on Innovation and Digital transformation, Mr Khosla is a multi- dimensional, revolutionising leader with a pragmatic approach & a keen appetite for building winning Teams, Brands, Channels & Businesses. He has also anchored & is leading the path in establishing brand Ongo as a major player in the Omni-channel digital payment ecosystem across 2200 towns.
Spanning 19 years in Sales, Distribution, Marketing & Channel Innovation; Mr. Khosla’s career is decorated by stints at organizations such as Pidilite Industries Limited, Danone, Max New York Life and ITC Ltd. Recognised as “one of the Greatest Marketing Influencers 2018” by CMO Asia, “Top Global Retail Minds” by CMO Global, he was also awarded the “Young Digital Person of the Year” at the Digital Customer Experience Summit 2019 by Zendesk. His articles have featured in the following prestigious business journals such as Financial Express, Outlook Money, Your Story, Entrepreneur India and SME Street.
Mr Khosla has been a regular presence at industry events: as a Jury/Advisory Board Member of ACEF – 9th Global Customer Engagement and Forum & Awards, 2020, Transformance Forum – Digital Customer Experience Summit 2020, as a Moderator & Speaker at Internet & Mobile Association of India (IAMAI) – Marketing Conclave,2020, Retail Association of India (RAI) – Retail Leadership Summit – 2019 & 2020, Transformance Forum – Digital Customer Experience Masterclass, Retail Association of India – Retail Technology Conclave – 2018, Economic Times – BFSI Innotribe – 2019, Payment Council of India Digital Money – 2019 & Federation of Indian Chambers of Commerce & Industry (FICCI) – Covid Fintech Showcase – 2020 among others, representing both the Organization as well as the Payments Industry.
With the opening of the market at present, retail is ready to change in multiple ways. Retailers have to be ready, aware, and encouraging towards this customer base now, more than before. It is more like recognizing and attending to the pulse rather than just servicing the customer. What is the new mantra of preparation? How to offer the #NewCustomer impeccable services? This webinar series will delve deeper into the concept of #NewNormal to create a podium for discussion.
16:00 – 16:10
Welcome & Opening Remarks
16:10 – 16:20
16:20 – 16:25
16:25 – 17:05
Thought Leadership Session
17:05 – 17:10
17:10 – 17:50
Meet the Masters Session
17:50 – 18:00
Open Forum and Q&A