book Back to Business,
Digitally, Inclusively
Back to Business,
         Digitally, Inclusively

Overview

Every good story is about finding opportunity within obstacles and the protagonists’ transformation to capitalize on the change. The coronavirus crisis too, unfolds opportunities of digital excellence for a more resilient, sustainable and inclusive future.

As hordes of customers turn to online shopping for the first time, how can we scale capabilities to quickly and efficiently meet the demand? How can brands practise sensitivity to consumer safety and sentiment while staying profitable and differentiating from competitors on providing that seamless unique customer service? A strategic approach to serve customer better provides a sustainable competitive advantage

In the famous words of William Gibson – The future is already here it is just unevenly distributed. The need of the hour is agile innovation and co-operation to tap into the collective power of technologies not just to mitigate the crisis at hand, but to step out as heroes.

Join Acuver, as we explore solutions for a better future.



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PANEL DISCUSSION: Six feet economy: Re-orienting retail with a tech shot
Date: 08 October 2020 | 14:45 – 15:45



Six feet economy evolved due to COVID-19 has changed how we all live and what we do. Like most things nowadays, the retail sector is in flux as a result of unprecedented public health restrictions and a dramatic global economic slowdown. Retailers need to do sensemaking and devise strategies to adapt to the new normal.


Key Takeaways 

> Set leadership vision and strategy for forward momentum in complex, rapidly evolving environments.

> Build resilience and agility to create an appropriate sense of urgency, to pivot, and to persevere effectively.

> Deploy exponential technologies to create a sustainable system during times of uncertainty and change.


Piyush Kumar Chowhan

LuLu Group International
Position: Group CIO

Piyush Kumar Chowhan is an experienced professional working in areas of retail strategy, business analytics, customer loyalty and CRM, retail business consulting and supply chain management. As CIO for Arvind Brands, he is responsible for IT strategy and execution of technology for all its brands business.He has an experience in setting up new strategic groups, BU’s in areas of business, finance operations and analytics to achieve strong business benefits. He possesses a strong domain knowledge in retail, e-commerce and supply chain management while working for global retailers like Walmart, Target, Circuit City, Tesco, Best Buy etc.

Piyush Kumar Chowhan

Group CIO

Piyush Kumar Chowhan

LuLu Group International

Jamshed K Daboo

: Independent Advisor - Consumer, Retail, Hospitality

Independent Advisor in the consumer, retail and hospitality space. Working closely with the leadership team of start-ups, small and medium enterprises to help scale up operations with a clear focus on unit economics and path to profit. Advising enterprises to create a structured approach to business excellence, focused around customer experience and strategy. Providing guidance on systems, processes, metrics and culture required to achieve sustainable growth and success.

Career with the Tata Group spanning nearly thirty-four years in the consumer, brand, hospitality and retail space. Over twenty years of experience in heading profit centers and businesses. Demonstrated skills in developing customer-centric strategies driven by a high level of focus around brand and the customer experience. Developed strong business models in businesses with a wide reach and network of outlets across geographies. Strong focus on growth and expansion. .Senior mentor for the Tata Business Excellence program. Expertise in customer-focused strategies, strategic brand management, partner relationships and building organization alignment.

Jamshed K Daboo

Independent Advisor - Consumer, Retail, Hospitality

Jamshed K Daboo

Anil Shankar

Shoppers Stop
Position: CIO

An economics graduate from Behrampur University, Anil started his career in 1994 as Senior Officer – Systems with Sterling Holiday Resorts, where he worked for over five years. A big change in his career came when he joined Shoppers Stop in May 1999 and in the 19 years that he has been associated with the retail major, he managed various leadership roles and worked extensively on design, implementation and support of large IT projects. In his current role, he heads the team responsible for setting up and managing technology infrastructure for the Shoppers Stop retail group of companies.

Anil Shankar

CIO

Anil Shankar

Shoppers Stop

Kumar Sambhav Verma

Asia, Bata
Position: Sr. Vice President & Head OmniChannel

BUDGETING/P&L RESPONSIBILITY
BUSINESS PROCESSES
BRAND MANAGEMENT
PRODUCT MANAGEMENT /MERCHANDISING
OPERATIONS & LOGISTICS
MARKETING AND RESEARCH
GENERAL MANAGEMENT
GTM PROCESSES

Kumar Sambhav Verma

Sr. Vice President & Head OmniChannel

Kumar Sambhav Verma

Asia, Bata

Aniruddha Banerjee

Spencers Retail
Position: Executive Committee Member & Senior VP - Supply Chain Management

Aniruddha has 19 years of cross functional experience with last 10 years in the areas of Retail Sales , Operation , SCM , EBITDA , Execution , Category Development, Planning , Logistics , Sales Promotion.

Over 10 years experience in Sales, Marketing, Channel & Distribution Management, Client Servicing and Team Management during his association with leading FMCG & Manufacturing companies.

Aniruddha Banerjee

Executive Committee Member & Senior VP - Supply Chain Management

Aniruddha Banerjee

Spencers Retail

Sunny Nandwani

Acuver Consulting
Position: Founder & Managing Partner

Sunny Nandwani is Founder and CEO of Acuver Consulting Pvt Ltd. He is a seasoned professional, IIM Bangalore Alumni with over 17 years of experience in the domain of Supply Chain Execution. In past, has essayed multiple roles across varied geographic locations i.e. US, Europe and Japan in implementing Global Inventory Visibility, Sourcing, Order and Warehouse Management solutions for global retail clients. He has been instrumental in conceptualizing and incubating Digital Commerce Practice for multiple organizations. He is a true advocate of creating “Compelling Customer Experiences”. As a founding member, he takes charge in spearheading the vision of the company and providing his partners and customers with a seamless experience with Acuver.

Sunny Nandwani

Founder & Managing Partner

Sunny Nandwani

Acuver Consulting

Moderated by Arun Gupta

Ex CIO, Master IT Strategist, Consultant, Coach & Mentor

Arun Gupta began his career in 1985 as a Territory Customer Services Manager for OMC Computers. His contribution across various functions including sales, R&B and general management, saw him get promoted four times within five years.

In 1991, he joined The Great Eastern Shipping Co as IT Manager, where he contributed towards the dismantling of EDP and implemented Oracle financials in the organization. Five years later, he moved to DSP Merrill Lynch as VP-IT, where he formulated guidelines and standards in conjunction with company’s global standards for computer systems, and communications, in line with the business strategy.

In 1999, he was appointed as the National IT Manager of DHL Worldwide Express, and within a year, he developed and implemented sales force automation for the company. Two years later, he decided to lead the IT and ISP operations of Hughes Telecom India as VP-IT. In 2002, he joined Pfizer Ltd as Senior Director-BT, where he created a Center of Excellence on technology domains for the Asia Pacific region.

In 2006, he was appointed IT Director of Philips and a year later, he shifted to K Raheja Corp as Group CIO.  Arun was the Group CTO of Shoppers Stop for over five years. He facilitated business improvements with a mix of new technology implementations and upgrades; thus enabling in the reduction of operating IT expenses and freeing budgets for strategic initiatives.

In 2014, he led the transformation agenda driven by technology rationalization for Cipla as Global Chief Information Officer, before changing tracks to become an advisor to various companies. These included GlobalSpace Technologies, Caliber Infosolutions, Simplr Solutions, Uniken, Unotech Software, Locuz Enterprise Solutions, Systech International.

He is currently the Consulting CTO for Praxis Home Retail where he formulates the IT strategy and helps execute business strategies with technology-led business innovation and transformation.

Moderated by Arun Gupta

Moderated by Arun Gupta

Ex CIO, Master IT Strategist, Consultant, Coach & Mentor


EXCLUSIVE WORKSHOP: Customer Service – Leap towards wow Customer experience
Date: 09 October 2020 | 13:45 – 14:45


One of the biggest challenges for any Organization is to gauge the Customer preferences on ways they want to be served. It’s important for Organizations to remain abreast about their customer changing needs and preferences in this today’s digitized world. With consumers relying more and more on self-service, it’s important to optimize those experiences while continuing to deliver high-quality service in agent-assisted interactions

In this workshop we will talk about changing trends in Customer preferences and how SAP Customer Service Cloud can help meet the new expectations of the customers.



Ajai Singh

Acuver Consulting
Position: Director - SAP Delivery

Ajai Singh

Director - SAP Delivery

Ajai Singh

Acuver Consulting


Who Should Attend


CIOs, CTOs, CISOs , CEOs


IT Vice Presidents


IT Directors


IT Manager / IT GMs




Our Ambassadors at ICS 2020


Our Partners 2020

 
 

Contact

OUR TEAM

Chandni Mehta

8689896042

Chandni Mehta

chandni@phygits.com

Bhavesh Pitroda

9867355551

Bhavesh Pitroda

bhavesh@phygits.com